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NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
reply to tchaga

Re: Huge packet losses on SBCGlobal/AT&T (U-Verse)

I don't see any packet loss to speak of. Destination shows 0% packet loss from the U.S. West coast, and negligible (2%) packet loss from the Central U.S. I get 2% from the Central U.S. on a connection with no problems:

»/pingtest/c653···/2982891
»/pingtest/4529···/2982888

Are you on an Interleaved data path? Your latency is comparable to mine; which is an ADSL2+ Interleaved connection (Sonic.net "Fusion", not AT&T "U-verse HSI").

The only thing I see from your results is that the "medium bandwidth", and "higher bandwidth" stream tests were not performed. I don't know the significance of that.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

tchaga

join:2009-01-15
Newark, CA
The service is provided as U-Verse (15 Mbps down and 1.5 Mbps upload), I am using 2Wire 3600HGV modem, so I should be on U-Verse?
Is there any test that points out if the problems are in the AT&T backbone or at the TV service provider? I am stuck in the middle and really do not know what to do. I understand that AT&T will not change routing for one user or server but I need to make a decision if I should keep either the ISP or the TV service. As the TV service is the only one around that seems to work (it actually worked without a problem until about two weeks ago) this decision is not trivial.


ILpt4U
Premium
join:2006-11-12
Lisle, IL
kudos:9
Download & install the uvrealtime app from uvrealtime.com (needs a windows machine). Post screen shots of the main, bits loading, and error table tabs


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
reply to tchaga
If you can identify the IP address of the actual streaming server (it probably isn't 'tvriver.com', or the login server) you run 'tracert' from a Windows command prompt. Be aware that figuring out which, of a myriad of IP connections, is the streaming server isn't easy.

In order to rule out local connection issues, follow ILpt4U See Profile's suggestion. It will be quicker and easier; and, if it points to a fixable problem, you won't have to figure out a trace route target.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

tchaga

join:2009-01-15
Newark, CA
TVRiver gave me an IP address to test the connection (not certain if it is the IP of the streaming server). During daylight hours I am connecting at over 11 Mbps, after 5:30 PM Today (and generally during Evening hours) it drops to below 1.5 Mbps. The IP address is a mini speedtest webpage - "http://38.126.41.221/speedtest/".
I am afraid that the set-top box I have for accessing the streaming service does not have a proxy field (probably finding a proxy server IP is not that difficult). I will dig in the settings of the box and if I can add a proxy I will try to do it this way.
Will try the rest of the suggestions as well, thanks to all of you for all the help!


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
FWIW, tracing to their diagnostic IP address from a Sonic.net "Fusion" connection (ADSL2+/Interleaved) in San Jose, California:
Tracing route to 38.126.41.221 over a maximum of 30 hops
 
  1     1 ms    <1 ms     1 ms  192.168.42.1
  2    27 ms    28 ms    26 ms  173-228-7-1.dsl.static.sonic.net [173.228.7.1]
  3    25 ms    25 ms    25 ms  gig1-4.cr1.lsatca11.sonic.net [70.36.243.13]
  4    25 ms    25 ms    25 ms  0.xe-5-1-0.gw.pao1.sonic.net [69.12.211.1]
  5    25 ms    25 ms    25 ms  0.xe-6-1-0.gw2.200p-sf.sonic.net [64.142.0.109]
  6    26 ms    25 ms    26 ms  as0.gw.200p-sf.sonic.net [208.106.96.249]
  7    29 ms    25 ms    26 ms  xe-10-1-0.bar2.SanFrancisco1.Level3.net [4.53.134.9]
  8    27 ms    33 ms    27 ms  ae-6-6.ebr2.SanJose1.Level3.net [4.69.140.154]
  9    34 ms    26 ms    26 ms  ae-92-92.csw4.SanJose1.Level3.net [4.69.153.30]
 10    27 ms    27 ms    26 ms  ae-4-90.edge1.SanJose3.Level3.net [4.69.152.208]
 11    26 ms    26 ms    26 ms  COGENT-COMM.car3.SanJose1.Level3.net [4.68.110.138]
 12    28 ms    27 ms    27 ms  te0-0-0-4.ccr21.sjc01.atlas.cogentco.com [154.54.86.89]
 13    38 ms    40 ms    39 ms  te0-4-0-2.ccr21.lax01.atlas.cogentco.com [154.54.85.29]
 14    39 ms    39 ms    39 ms  te3-4.ccr01.lax07.atlas.cogentco.com [154.54.2.74]
 15    39 ms    38 ms    39 ms  38.104.232.146
 16    38 ms    39 ms    38 ms  38.126.41.221
 
Trace complete.
 

Their speed test (»38.126.41.221/speedtest/):

TVRiver Speed Test


Using Speedtest.net directly:



--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum