| CSR says no more outage credits Just spoke with windstream csr amber and was told starting this month twindstream will not give any more credits for crappy service or outages.. So is this true Aaron? And if so does this negate the tos policies? |
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 WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | I wasn't aware of that . .but I will find out. Somehow I doubt that the TOS will be negated by that. I will let you know what I find.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | reply to Bashlin
Customer service is not refusing to credit you. You are already receiving a credit, and agents are not allowed to credit more than what you are already receiving. My apologies.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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Reviews:
 ·Windstream
| reply to Bashlin
She and I must have misunderstood each other.. As I've been having to call at the beginning of each cycle to verify the credit.. That is when she said I could not receive another credit after this month.. She said it was a new policy.. Thanks for checking on it, and hope it is straighten out..
Thanks Aaron  |
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| reply to Bashlin
Sucks that the credit they allow is nowhere near enough. During primetime hours (the only time we ever try to stream or anything) I get roughly 8-10% of what I pay for which isn't enough to actually use those streaming services. A $10 credit is all I can get but when I am losing 90% of my service which makes the $10 credit a slap in the face. What WS doesn't realize is we want our speeds, not just a minuscule credit for not getting the agreed to speeds. |
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Reviews:
·Windstream
1 edit | reply to Bashlin
If your only getting a $10 credit you'll need to esculate the issue past customer service. As I said in my post a few months ago "What can you do" bypass customer service and go higher up the chain of command.
If your paying for lets say the 12MB service and getting 1MB to 2MB speeds then that's totally unexceptable and a $10 credit is a slap in the face. That said the longer you have a been a customer of Windstream the more pull you'll have with customer retention to retain your business.
As for what Aaron said about the "Agents" that is true...so you'll need to take it beyond them. Also consider two other points...
1. I used to work for Verizon so I have some knowledge of how most telephone corporations structures are set up so that helps to bypass the blocks you get lower in the chain of command.
2. I got a lot more then a $10 credit for my issues but you need to be willing to do the work to get more. G/L |
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malianx
join:2012-11-24
Clarendon, TX Reviews:
·Windstream
| Every time I ask to be escalated they tell me that is impossible, and there is no one above them that can speak to me.
I wish I knew what magic trick you used to even get a credit, I've been without ANY access to the net for several months now and never even got a $10 credit, despite calling every single day, and posting here.
In fact, demanding to be escalated here, made them stop responding to my posts all together.
Paying for 12mbit, getting 0.03. |
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WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | reply to Bashlin
Bashlin,
I took care of it, I had them set it as reoccurring credit. At the beginning of your next billing cycle just remind me and I will verify that the credit did get applied correctly. Sorry I didn't respond yesterday I was out of the office.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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| reply to Bashlin
Thanks Aaron.. Will request for thread to be deleted as situation is resolved  |
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