http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27910533 en Thu, 20 Jun 2013 01:12:32 EDT Thu, 20 Jun 2013 01:12:32 EDT http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27913709 http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27913709 Tue, 15 Jan 2013 12:44:23 EDT http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27913569 http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27913569 Tue, 15 Jan 2013 12:11:46 EDT http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27913531 http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27913531 Tue, 15 Jan 2013 11:59:42 EDT http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27913335 http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27913335 Tue, 15 Jan 2013 11:09:02 EDT http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27912984
There's an RF issue in your node causing the ping/jitter/packet loss issue. I've got technicians tracking down the fault, and I'll follow up once it's corrected.]]> http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27912984 Tue, 15 Jan 2013 09:35:19 EDT http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27912733
• how long the issue has been occurring?
Since yesterday 12PM noon.

• when the issue is most noticeable?
Has been non-stop.

• what troubleshooting steps have you taken yourself?
Resetting the modem, Speedtests and so on.

• Have you power cycled (removed power and restored) the affected device?
Yeah.

2) How is your:

• CATV service?
Perfect.
• Digital Phone service?
Perfect.
• Internet service?
Huge ping spikes and so on.

3) Have you contacted customer support about this problem? If so, what did they say?
Not yet but I will be calling them in a few hours.

4) Info about you:
a) What city are you in?
Hamilton

b) What is your operating system?
Win7

c) What is your home network setup? Provide details.
Modem that Connects into a Ethernet 8port box then to the computers.

d) If you have more than one computer, is the problem occuring on all other machines?
It's occuring with every computer in the house.

e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
I do run a firewall and I've tried turning it off but to no effect.

f) Please supply a traceroute from you to www.dslreports.com. Unedited and in text format. (edit out your IP if you wish).

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 6 ms 7 ms 8 ms 10.67.128.1
2 9 ms 15 ms 7 ms d226-14-25.home.cgocable.net [x.x.x.x]
3 10 ms 11 ms 11 ms d226-6-130.home.cgocable.net [x.x.x.x]
4 * 21 ms * gw-nac.torontointernetxchange.net [206.108.34.38]
5 21 ms 21 ms 27 ms 0.e1-4.tbr1.oct.nac.net [209.123.10.122]

6) Further Info: If you're posting about:
a) Connectivity issues: Please post a line test.
»/pingtest/47c8···/2982918

b) Speed Issues: post at least one speed test. (although these are not considered proof of a problem)
»i.dslr.net/imc/0/7/3/9/103783846.png
On ultimate 30

c) Latency: Traceroutes traceroutes traceroutes. Pings too.
»/beta/doctorpi···af268e80]]> http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27912733 Tue, 15 Jan 2013 07:24:52 EDT http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27911631 Questions to answer when posting for help]]> http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27911631 Mon, 14 Jan 2013 19:08:09 EDT http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27911179 http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27911179 Mon, 14 Jan 2013 16:50:52 EDT http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27910804 http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27910804 Mon, 14 Jan 2013 15:11:00 EDT http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27910799 http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27910799 Mon, 14 Jan 2013 15:09:49 EDT http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27910754 /pingtest/552a···/2982666]]> http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27910754 Mon, 14 Jan 2013 15:01:19 EDT http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27910730 »/pingtest]]> http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27910730 Mon, 14 Jan 2013 14:55:19 EDT http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27910726 http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27910726 Mon, 14 Jan 2013 14:54:43 EDT http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27910719 Only problems I have notice so far is that the upload speed sucks more than usual. Only thing I can think of is maybe they are working on the servers for the Feb 1st upgrade. There has got to be some problems when they are working on the servers.]]> http://www.dslreports.com/forum/Re-INTERNET-Really-terrible-ping-27910719 Mon, 14 Jan 2013 14:53:18 EDT http://www.dslreports.com/forum/INTERNET-Really-terrible-ping-27910533 For the past hour my pings have been going from 300ms to 3000ms and the jitter has been beyond 3000ms also. (Pingtest.net)
»www.pingtest.net/result/75555297.png
Most recent one that I just did.]]> http://www.dslreports.com/forum/INTERNET-Really-terrible-ping-27910533 Mon, 14 Jan 2013 14:00:35 EDT