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janedeaux

join:2012-02-15
Yazoo City, MS
reply to ranman2

Re: Satisfied Hughesnet gen4 customer

I don't run speed tests either. As long as web pages load quickly, and videos don't buffer, I'm happy. Occasionally visit the wildblue section of dslr, and they have complaints too. It's not all honey and roses there, but maybe better than here.



alfalfa

@direcway.com

Been a long time Hughes customer - nothing better for now.
Before G4 I was getting 1.4M down and 200 up on a good day 400K down and 50K up on a bad (evenings). I had a 2 week fight with Hughes (2 hour sessions) about the performance when I first installed G4. It never went over 500K down and 100K up. High level tech support which they promised after 3 two hour sessions never responded but at some point they magically fixed it. Now I'm seeing 7MB and 800K on a good day and 400k and 50K on a bad. It is very erratic. It will go between the worst and best between tests. Evenings it is usually worst.
To the satisfied users I agree. It does work. When they fix problems it works even better but getting them to admit something isnt right, is just ridiculous. The tech support, India and the US, are always trying to tell you that you dont have a problem when their own tests say there is. Their product works but it could and should be sooo much better. As soon as I can switch to something else I will and I'm not alone. That's a poor business model for any company.


ecoalex

join:2012-12-02
San Andreas, CA
Reviews:
·HughesNet Satell..
reply to ranman2

Can't Say the Same

Have the Gen 4 since Oct 18.Beam 19 Ca Sierras.Others on this beam have the same problem;for 1 month after install speeds good,then dial-up at nite,after complaining,I got fixed,it lasted another month now back to dial up at nite,worse yet 4 outages in the last week. Suz,Sara in Hughes forum ask for Case #'s so they can "help".Really? My last post a new topic on our common problems was deleted that's 2x for me now.The executive Stephanie also seems to blow smoke also.Calling Bangalore is a good way to have a stroke.The excuses are endless,and are your fault,router,firefox,clouds,rain,we're having a drought for crissake.I have a case number and a higher tier phone # after this,I'm calling my US Senators,after all Hughes got $58 Million US recovery funds,also the FCC and the BBB,to give a bad actor complaint.



diablo1892
R.I.P. Donald Lee Wise

join:2011-04-21
Friendly, WV
kudos:1
Reviews:
·Frontier Communi..
·HughesNet Satell..

The BBB gave them an A+, I still can't believe that.. Yes my speeds here too are turning upside face down to the floor at evening times, around noonish sometimes and other times but as long as its working, I guess.
The day before yesterday, hughes was doing maintenance to beam 32 (my beam) and I toke a look at the modem page and it shown it had 130 of signal strength... Well thats obviously the first.. Getting stronger signal strength after maintenance and THEN it drops right back down to hovering around 100... AHHHHHHH BOOOM!!

You say your having a drought there? Could be sun spotts (also known as solar flares) causing the issue. I wouldn't recommend calling for another possible truck roll, the only thing they'll do is dust your dish (haha.. I could have done that with my broom). Like they did mine and tell you nothings wrong with it.
--
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired switch/ wireless D-Link router with password
Support only the gaming company's that matter the most, pay for something that actually is worth buying
or has a good reason for how much it's worth.



jsme304

join:2009-10-16
Lampasas, TX
reply to ranman2

Re: Satisfied Hughesnet gen4 customer

I am glad that we have Exede....

Your Speed Result: Speakeasy
Download Speed: 16002 kbps (2000.3 KB/sec transfer rate)
Upload Speed: 2348 kbps (293.5 KB/sec transfer rate)

this on the Gov. Recovery plan of 7-9GB down and 2GB up


ranman2

join:2012-10-17
Gainesville, FL
reply to ranman2

January 27th, no issues or problems to report..


nodachi

join:2013-01-27
Reviews:
·HughesNet Satell..

Yes enjoy the honeymoon while you can. You will sound different in six months when your new hubby decides to start fisting you against your will.

Of the 28 month I have been with them the first six months were great! But now I don't even get a reach around.


Elkhorn

join:2009-12-31
Lyons, OR
reply to ranman2

Snowing hard here and snow on the dish, signal went down to 66 before removing snow (from my normal 125) but internet still working fine at 66.............
--
HT1000, Gen4, Power PLUS, Beam 10, Windows 7


nodachi

join:2013-01-27

not for those of us who like to actually use it beyond email and surfing. Realistically with how long youtube has been around the only appropriate response to your statement is... Have you been living in a cave for the last 2 decades?!?!


Elkhorn

join:2009-12-31
Lyons, OR

nodachi - not sure if your post is directed at me, if it is, actually even if it isn't, I have no idea what you're trying to say......
--
HT1000, Gen4, Power PLUS, Beam 10, Windows 7


nodachi

join:2013-01-27
Reviews:
·HughesNet Satell..
reply to Elkhorn

said by Elkhorn:

but internet still working fine at 66.............

I am suggesting you should be on dialup as you clearly are not in need of the internet.

Elkhorn

join:2009-12-31
Lyons, OR

4 edits

nodachi - please re-read my post, the 66 referred to my SIGNAL STRENGTH, not my speeds. The point I was trying to make was that even though my signal strength was cut in half by snow I was still getting good speeds..............
Also, welcome to our forum, a suggestion, go to preferences, find the attitude button, dial it down a bit - ok ???!!!!!................
--
HT1000, Gen4, Power PLUS, Beam 10, Windows 7


DogT

join:2009-11-12
Hume, VA

Something in our HN7000S died on Sunday the 10th and I called to have them fix it, but Monday morning the 11th I called and said to go G4. Installer called Tuesday morning and said they'd be out Wednesday morning. I thought 'Yeah, sure'. Installer called again Tuesday pm to verify and they showed up Wednesday morning and G4 was going by noon. Now that's not bad. I've heard other experiences, but mine was not bad. I'm getting around 7-8MB down, don't worry about up. Latency is what kills me and the computer, but so far no DNS or 'Try again' signs.

I did have to move the dish to the roof because of tree issue, so it cost me an extra $125. We'll see. Hopefully I don't get the really slow speeds Sunday evenings. But like I say, sometimes I wait for 2 seconds or so for pages to start showing up.

Been a customer since 5-06. Too bad they don't give any discounts for long customers. There have been a few exasperating periods, but hey, what to expect?

I wouldn't say I'm a really happy customer, but where to go? not sure going Exede would be much different and then I'd have to deal with a strange email system. At least this way I keep email and have 5 more. Guess we have to look on the positive.


Elkhorn

join:2009-12-31
Lyons, OR

DogT - I've found latency to be slightly better with Gen4 than my old HN7000S - an avg of 736 vs 862..........
--
HT1000, Gen4, Power PLUS, Beam 10, Windows 7


DogT

join:2009-11-12
Hume, VA

Yes, I'm getting in the 700's now, my HN7000S was over a second usually. There are still some pages that take a few seconds to load. I was just looking at Verizon Home Fusion, but my usage is mostly browsing, no movies, games, etc. so even the 7000 was adequate for me, it was just getting tiresome with the slow evenings and drop outs for an hour or more. And Verizon is no cheaper. Perhaps my equipment was getting old and unreliable, anyhow I'm on G4 now.

I'm just having trouble accessing my account, it's a strange way to get to it, the Support Center that is. I got into it one time, and now it just ignores me.


Sandeea728

join:2013-03-12
Rincon, GA
reply to ranman2

Count me in! I am thinking of starting a website "Let's put HughesNet out of Business" and charging a $1.00 to visitors... using the money to advertise on every page that HughesNet searches might turn up. This is a group of dishonest clowns. After speaking at length with the salesman who assured me that the speed would accommodate my insurance/health care management business needs and the use of LogMeIn for my remote workers, I spent three weeks going back and forth with the "professionals" at HughesNet. Although the speeds I was experiencing was closer to what I might get with a 20 cent dial up modem, they kept telling me everything was working just fine. For you consumers out there who expect people to be straight with you, speed and latency are two different things. Speed is upload/download. This is what they advertise. I bought the shiny new Gen4 version to handle my business needs with lightening speeds of up to 15 mps. Up to is the operational word. I learned that HughesNet means by UP TO is that is is not beyond the realm of possibility, but don't count on it... What they really mean, according to Tier 4 Hugh at HughesNet, is that you can expect only 60% of that speed.. so 15 really means 9.... Still doesn't sound so bad does it... Well it is. This doesn't mean that your speeds will vary between 9 and 15 ... it means that if you AVERAGE 9, then you are spot on... So if you get a 2, 3, 5 10, 15, and an 8 and this averages an 8.6, well you are really close to that 60%,so you're all good. Latency is another little speed issue they don't mention until you complain that everything you are using times out. Then they yell at you!! Dummy, don't you know that the signal is going all the way to outer space, some 23,000 miles and back. What are you expecting, miracles????? I really thing ol' Hugh needs to take a Valium! But then, no, I did not know that. I thought that if you asked if a company could perform a service, they would be honest enough to tell you if it was not possible. Not HughesNet. What a bunch of clowns!!! I am not a nut... I rarely complain about stuff. If you are an innocent thinking that maybe only malcontents are posting here, please believe me... RUN!!! Verizon Wireless MIFI which fits inside my purse provides 20X faster service, polite and helpful customer service and the price is far more reasonable.


DogT

join:2009-11-12
Hume, VA
reply to ranman2

Our G4 has now been in operation for 1 month now. Just rolled over to another 10GB. I did call yesterday, March 12 and complained about having to wait for pages to load for what I call excessive amounts of time. Like anywhere from 5 to 15 minutes. I know nothing is wrong because when I do the 'connectivity test' it is fine. There's a block at the NOC I'm sure for some unknown reason. Every time I try to call service, I have to wait so long things work again and they can never get a test on it. I did have a tech out once and he said the equipment is fine, but he also saw the problems. Now I'm not saying it's like this all the time. I've been making a list of when it happens. The 9th it happened 3 times, at least a 6 minute wait. The 11th again 3 times, and on the 12th I waited at least 15 minutes for things to start working. Now when it works, it's fine. My download speeds range from 3 to 9 mb, usually the upper end. I did negotiate a 3 month $20/mo refund. They keep telling me things will improve and I actually got one guy to tell me they know there's an issue, most of them tell me it's static in the modem. What BS. I'm on beam 33. Since I just started a new 2 year service, we'll see if maybe the verizon 4G LTE may be available to us by then. Now that would be some serious competition.


WallyEstes

join:2013-03-14
Madison, VA

The same delay is happening to me and others also.

I disabled web acceleration on the modem and the delays went away.


DogT

join:2009-11-12
Hume, VA

OK, how do you disable the web acceleration on the modem? I've always noticed that if the web acceleration is not working, it really doesn't work too?


WallyEstes

join:2013-03-14
Madison, VA

email sent.


ranman2

join:2012-10-17
Gainesville, FL
reply to ranman2

March 20th, 5 months on Hughesnet still satisfied with the service, no problems to report.


pablo1516

join:2012-11-21
Malden, WA
reply to ranman2

I had Gen4 for 5 months as well, only one or two minor hiccups.

Download speeds average 6-8 Mbs
Upload speeds avg 500-700 Kbs

So far, so good.


DogT

join:2009-11-12
Hume, VA

OK, after the first few weeks of slow loads, and a fair amount of complaining, it's working fine now. Haven't had to call support for about a month now. Keeping my fingers crossed. I would have gone to Exede, but didn't want gmail and the wife didn't want to change email addresses either.

It's actually working better than the 7000 because things load up faster and the free period until 11am is not bad when you want to download that large porn movie just after you roll out of bed, eh?