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arshad14

join:2007-03-04
Scarborough, ON
reply to rocca

Re: New packages are available

I made the change today by calling in. Do I need to reset my modem or just powercycle the modem to have the affect take place 'cause I just did a speed test and I am still getting 1Mbps upload. I'm in the Red zone btw.



Start Laurie
Premium
join:2011-09-09
London, ON
kudos:1

It will take about 24 hours for the upgrade to go through. I'll note your account to have you called once we receive word it's been completed, it will need a powercycle after and you'll be good to go.


arshad14

join:2007-03-04
Scarborough, ON
Reviews:
·Start Communicat..

Thank you! Now why can't other providers learn from Start when it comes to Customer Service. This little personal touch is all it takes to convince someone and make their customers happy. Doesn't take much but man does it ever go a long way. Makes us customers feel appreciated and valued.



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

Thank you, we appreciate to feel valued too.