I made the change today by calling in. Do I need to reset my modem or just powercycle the modem to have the affect take place 'cause I just did a speed test and I am still getting 1Mbps upload. I'm in the Red zone btw.
Thank you! Now why can't other providers learn from Start when it comes to Customer Service. This little personal touch is all it takes to convince someone and make their customers happy. Doesn't take much but man does it ever go a long way. Makes us customers feel appreciated and valued.