Selected ISP Support > DSL Extreme > Introducing DSL Extreme Fusion Broadband + Phone

reply to kenjai7373

Re: Introducing DSL Extreme Fusion Broadband + Phone

reply to dslx_gm
been hearing a lot of noise lately on my phone when it rings. is this a hardware or line problem? dl sync max at 4095 now from every jack i use.

reply to Goophy629
Another Oaklander here who would love to be able to sign up for Fusion. SO sick of paying ATT 30+ bucks a month for a barest-of-bare bones phone line that I almost never use, just to be able to have DSLX in the house.

reply to dslx_nick
im using the 2wire 2701hg-b combo modem/router and just using the same settings as always. now the max sync is 4096. cant think of the cause for the massive drop in just a week.

reply to manriquez323
The last time you were working with our Tier 2 support, you had to leave before they were done troubleshooting; you said you'd be available today, so they recommended you should call in when you're available to continue the troubleshooting. One of our Tier 2 techs did try to reach you earlier this morning, but no one picked up unfortunately. I would recommend finishing that troubleshooting first.

You are quite far out, so it's doubtful we'll be able to get you much higher speed than what you're seeing now (the physical distance is simply too great for the higher tones to carry that far), but we should be able to fix the intermittent connection drops at least.

If you do decide to cancel service, then yes, the Fusion service does have a 30-day period during which you can cancel without ETF if you wish.

reply to kenjai7373

reply to saticoypm
Even after working with Level 2 support the highest I was able to get was 1.6 Mbps. Also, the DSL light on my modem frequently starts flashing, meaning I don't have internet.
This is not what I expected from Fusion. I committed to a one year contract. Is there a 30 day guarantee that I can opt to drop the service?

reply to saticoypm

reply to dslx_gm
Even after working with Level 2 support the highest I was able to get was 1.6 Mbps. Also, the DSL light on my modem frequently starts flashing, meaning I don't have internet.
This is not what I expected from Fusion. I committed to a one year contract. Is there a 30 day guarantee that I can opt to drop the service?

reply to dslx_nick
could it be the router problem? in the beginning it always sync above 4500, maximum at 5100. now its max is 4607 during the hours u mention, then drops to 4000 right now.

reply to kenjai7373
That is curious; the line is working *better* overnight (and I doubt that the lights turning on somehow make the line run better than when they're turned off!). It's not a slow, gradual change, so I don't think it's an overall temperature change; there's a marked drop at 7am which goes away at 7pm. Frankly don't know what would be turning on and off at those times, and if you had a TV or other piece of equipment that were running during those times I'm sure you would've mentioned. It's possible it might be something else turning on further upstream, like maybe a nearby business running a piece of equipment. At any rate, if you powercycle (turn off, turn back on) your modem after 7pm, you'll probably see better speeds than earlier in the day.

reply to dslx_nick
only thing that turns on and off r the lights outside the house set by default. now the speed drops to 4000. didnt have problems be4 maintaining speeds. kind of weird.

reply to kenjai7373
@kenjai7373: just spent some time studying your line readings. From what I'm seeing here, your line is showing some regular, repeating fluctuation, where the line syncs up a bit better between 7pm to 7am. In other words, at night it's doing better than in the morning and mid-day. Do you have some local equipment that turns on (or off) in the morning around 7am, like air conditioning or heater or the like, which then turns off (or on) later the day, around 7pm?

reply to kenjai7373
internet went down all of a sudden even if it says connected. try turning router off to reboot but still the same. call tech support. shut everything down and wait for router to reboot. try internet again. it started slow but now its working. anyone know the problem? got a ticket already so no need to issue one. thanks.

reply to dslx_gm
my speed drop from 5117 to 4607 based on router, which seems to be permanent. any idea y?

reply to saticoypm

--
George
General Manager
DSL Extreme
Will work for reviews.

reply to dslx_gm
I just had the Fusion Service connected and am very disappointed. I used to average 1.2 Mbps download speed on a 1.5 service. After the Fusion service was connected I am now getting a whopping 1.4 Mbps download speed. Pardon the sarcasm, but is this the faster speed I am supposed to be getting with Fusion?

reply to dslx_nick
Awesome, thanks for the prompt reply! I am very excited about getting this provisioned, my change date is next Tuesday! I'll be sure to post my results and a updated review for the service! Great job!

reply to BartmanLA
There will be some brief downtime; unavoidable, as your connection is being physically disconnected from one set of equipment and re-connected to another set of equipment. This is usually done within half an hour or so. You'll be able to see when this is happening by seeing the DSL (sync) light on your modem go out.

After you're moved to the new set of equipment, you will need to update your static IP in your router.

Aside from that, shouldn't need to make any changes on your end. Phones remain plugged in with filters exactly as they are.

Generally, you do not need to contact AT&T to stop billing; they are supposed to stop billing you automatically after the switch. However, we recommend checking with them to *make sure* they have stopped billing you, just in case. Just be sure you do NOT say anything like you "want to cancel service" or you "want to disconnect the line"; just let them know you have switched over to another provider.

reply to dslx_nick
Thanks Nick for the info, I went an ordered it already, I can't wait to see the speed boost I am hoping to get, I'm very close (less than 1/4 mile) to my CO so I am expecting a significant increase. I do have 2 questions, I've seen that I don't have to make any changes to my phone line connections, so I just keep my regular landline phones connected like they are now (with filters) and the new phone service will automatically connect? Also do I have to contact ATT to discontinue my service with them so I don't get billed any longer, or will that disconnect me from Fusion totally? Sorry for being so confusing but I want to eliminate any downtime completely. Thanks again for the great job you guys are doing!