Selected ISP Support > DSL Extreme > Introducing DSL Extreme Fusion Broadband + Phone

reply to kenjai7373

Re: Introducing DSL Extreme Fusion Broadband + Phone

speed drops to 4443 using the old jack with new phone cord. u have any good routers to recommend? im using a 2wire 2701hg-b. thanks for the help.

reply to dslx_gm
can you check our line too?

like last week my speed almost reach 4mbps (3.80mbps to be exact) and now im getting 2.20mbps or lower.

my account name is RyanEvans21

reply to dslx_gm
I have 2-line telephones in my house - two 2-line wall phones and four 2-line desk telephones. My alarm system is also on the line that I would install the DSL. That means I need to filter 7 places, is that a problem? Does your DSL filters work for 2-line instruments as I understand it takes a special filter.

Also, what would be the cost to have my 2nd voice line on your telephone service (without any DSL). ATT charges me $30 and it doesn't include the free long distance.

@RyanEvans21: I'll look into that for you.

@askharry: You'll probably want to use what's called an MPOE filter (a filter that gets installed out at the phone box) if you've got that many devices plugged in. I'm not sure about how much it'd be for that second phone line; let me check with with Billing on Monday and I'll get back to you on that.

@askharry: I checked with our Billing department on Monday and we unfortunately don't have that option set up currently. I checked with upper-management today; it's still in development, and I plan to post an update once it's available, but it may be a little while yet.

reply to dslx_gm
Hi George,

I've checked with Nick but he wasn't sure. Hope you could answer a couple of questions I have regarding Fusion.

I'm currently on ADSL and pulling 5.25mb/0.65mb with 6-7ms pings to the gateway. My line is in pretty good shape and I'm pretty close to the CO.

Nick mentioned that with Fusion gateway pings will be around 35ms, which seems odd to me unless this is some sort of an interleaved profile. Will my current ping indeed increase 7x with Fusion? That would be a reason for me NOT to switch to Fusion. So, based on my current line conditions, would you be able to provide a more definitive info on what kind of pings and speed I can expect with Fusion.

Anyone else who did the switch for the top speed tier ADSL to Fusion, could you please share your experiences?

Thanks a lot!

For the record, I said MOST Fusion customers have about 35ms ping. I also told you we cannot definitively tell you what your ping time will be in advance, but your connection MAY be under 35ms ping under Fusion, if you're currently getting such low ping on regular DSL now.

Scio me nihil scire, heh.

Yes, the connection is set to Interleave by default. Fastpath may work well for regular ADSL, but Interleave usually works better for ADSL2+. If you're more concerned about ping time than actual speed, we can usually set your connection to Fastpath instead if preferred... but it's not something I'd normally recommend.

reply to slavaluk
Hi slavaluk,

As Nick indicated the connections by default are set to Interleaved hence the slightly higher ping to the gateway. I am finding that with most everything these days the difference isn't critical and that the circuits tend to be more stabled at a higher sync rate. With that said we do have the ability to set a connection to FastPath. You can always request it and we can set it. That generally decreases the speed a bit but if you have a clean line like you indicated you shouldn't have an issue. I would definitely recommend switching over.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.

reply to dslx_gm
Hello DSL Extreme,

You're not in my area yet but on your website it says coming soon to Orange County mid - late 2013. My question is do you think I would get decent speed (increase) with Fusion? I'm 7100 ft from the CO and with your 6000/768 package I'm getting around 5200/610.

Thanks

Most customers switching to Fusion do see speed increases. You're on the same copper line outside on the street, but you're connected to a DSLAM that isn't artificially restricting your speed - you're allowed to go as fast as the line physically CAN run.

Even customers already at the max of what their line can physically run (meaning they're not really being artificially capped anyways) usually see some speed increase, although not as much as customers who are closer to the CO, because ADSL2+ is able to run across a broader spectrum of tones.

As always, we cannot promise a certain minimum speed; we're letting the line run as fast as it can, but distance and line quality always have the final say. In other words, no speed limit on the information superhighway, but your 'car' will only go as fast as it can with you 'flooring the gas'. If you want to send me an IM with your account info, however, I'll pull it up and give you a best-guess estimate of a prediction.

Thanks dslx_nick for the info. There's no need for you to investigate any further because Fusion isn't even in OC yet. I don't want you to waste your time. What you said is enough. If nothing else I'll at least benefit from the Phone service because AT$T keeps increasing my bill for measured service.

does the actiontec gt784wn router work with fusion? thanks.

reply to dslx_gm
George or Nick,

Hi. Quick question. Isn't Fusion available to all DSL Extreme customers in Los Angeles county? My friend was very interested in upgrading to Fusion, he lives only 2 miles away from me in the same city and zip code, but different sales rep told him that his line does not qualify for Fusion. I'm not interested in upgrading at this time, but my line does qualify and is quite strange if someone only 2 miles away from me is unable to get the same service. Is there a direct number he can call someone to sort this out? Thanks.

Unfortunately, not that strange. A very large factor is where your phone line is connected to. Fusion circuits need to be connected directly to a CO (Central Office). Some people, however, are not connected to a CO, but rather to an RT (Remote Terminal), which serves as a sort of 'range booster' for a CO - but unfortunately we cannot provide Fusion service through an RT.

Your friend is 2 miles away from you? For sake of example, let us say he is 2 miles south of you. You might have a connection to a CO which is 5,000' north of you, while your friend has a connection to an RT which is 5,000' south of him... which means the distance from your friend to your CO is about 15,560' away, compared to the only 5,000' you're seeing. Admittedly, this is a simplified example, but I hope it helps explain the situation a bit. Two miles is over 10,000', and that's huge when trying to determine speed and connectivity (really, about 18,000' is the max at which DSL service is even possible), so it's very likely that your friend is connected to different equipment than you are.

reply to dslx_gm

I am roughly 0.5 miles from my CO in Sherman Oaks. Can I get a rough estimate of what my UL/DL speed would be?

Do you have a better modem I can upgrade to that has wireless built in?

How much downtime is there during the swap over?

Thanks!

reply to dslx_gm
When will Fusion Broadband + Phone become available in Ventura County, CA?