Selected ISP Support > DSL Extreme > Introducing DSL Extreme Fusion Broadband + Phone

reply to kenjai7373

Re: Introducing DSL Extreme Fusion Broadband + Phone

Hi George, I just spoke with Customer support but didn't sign up yet, I want to pull the trigger on this one, it sounds just too good to be true, could you please spell out for a ATT customer in Los Angeles, what exactly the costs would be, the CSR just stated it would be $44.95 per month (with a static IP that I prefer) but didn't mention any modem rental costs or taxes, so what am I really looking here? I'm a long time DSLx customer and want to stay loyal but I am trying to reduce montly costs from what I already have (DSLx, ATT, Vonage) to a single monthly bill and still increase my data speed. Thanks for your response! Looking forward to hearing about this exciting new service!

Once you add in the local taxes, the final price varies slightly from region to region; I'm not in Billing, but I just opened over a half-dozen accounts and even I can see the fluctuations from the different taxes, so I can't give you a number on that one; I'll see if I can get a figure for you from a billing rep on Monday.

With regards to the modem: if you get a modem from us, there'd be the usual $17.72 one-time handling fee, but that's it (no monthly charge for the lease). In your case, you've already got a modem from us, so you don't even have that cost; $0 in other words.

reply to dslx_nick
thanks for the info. i think its just too much to install new lines and its no guaranteed that speeds will be better. i think its just my area that sucks in internet or something is wrong with sonic.net. ill take the former.

one more question. why did my 10mb plan changed to 20mb? is it an error? i dont see any speed increase at all.

Re: Introducing DSL Extreme Fusion Broadband + Phone

@JimT: Disconnect with AT&T is automatic. No need to contact them.

reply to kenjai7373
@kenjai7373: not an error, but you won't see any change because it's not a problem with us capping the line. Even on the circuits advertised as "up to 10 Mbps" we still leave them uncapped (so, if your line COULD run at 20 Mbps, it would).

i decided to keep fusion since theres no better alternative. one more question, will getting all new wiring guarantee speed increases? if so, by how much? thanks.

reply to dslx_nick
Thanks Nick for the info, I went an ordered it already, I can't wait to see the speed boost I am hoping to get, I'm very close (less than 1/4 mile) to my CO so I am expecting a significant increase. I do have 2 questions, I've seen that I don't have to make any changes to my phone line connections, so I just keep my regular landline phones connected like they are now (with filters) and the new phone service will automatically connect? Also do I have to contact ATT to discontinue my service with them so I don't get billed any longer, or will that disconnect me from Fusion totally? Sorry for being so confusing but I want to eliminate any downtime completely. Thanks again for the great job you guys are doing!

There will be some brief downtime; unavoidable, as your connection is being physically disconnected from one set of equipment and re-connected to another set of equipment. This is usually done within half an hour or so. You'll be able to see when this is happening by seeing the DSL (sync) light on your modem go out.

After you're moved to the new set of equipment, you will need to update your static IP in your router.

Aside from that, shouldn't need to make any changes on your end. Phones remain plugged in with filters exactly as they are.

Generally, you do not need to contact AT&T to stop billing; they are supposed to stop billing you automatically after the switch. However, we recommend checking with them to *make sure* they have stopped billing you, just in case. Just be sure you do NOT say anything like you "want to cancel service" or you "want to disconnect the line"; just let them know you have switched over to another provider.

Awesome, thanks for the prompt reply! I am very excited about getting this provisioned, my change date is next Tuesday! I'll be sure to post my results and a updated review for the service! Great job!

reply to dslx_gm
I just had the Fusion Service connected and am very disappointed. I used to average 1.2 Mbps download speed on a 1.5 service. After the Fusion service was connected I am now getting a whopping 1.4 Mbps download speed. Pardon the sarcasm, but is this the faster speed I am supposed to be getting with Fusion?

my speed drop from 5117 to 4607 based on router, which seems to be permanent. any idea y?

internet went down all of a sudden even if it says connected. try turning router off to reboot but still the same. call tech support. shut everything down and wait for router to reboot. try internet again. it started slow but now its working. anyone know the problem? got a ticket already so no need to issue one. thanks.

@kenjai7373: just spent some time studying your line readings. From what I'm seeing here, your line is showing some regular, repeating fluctuation, where the line syncs up a bit better between 7pm to 7am. In other words, at night it's doing better than in the morning and mid-day. Do you have some local equipment that turns on (or off) in the morning around 7am, like air conditioning or heater or the like, which then turns off (or on) later the day, around 7pm?

only thing that turns on and off r the lights outside the house set by default. now the speed drops to 4000. didnt have problems be4 maintaining speeds. kind of weird.

That is curious; the line is working *better* overnight (and I doubt that the lights turning on somehow make the line run better than when they're turned off!). It's not a slow, gradual change, so I don't think it's an overall temperature change; there's a marked drop at 7am which goes away at 7pm. Frankly don't know what would be turning on and off at those times, and if you had a TV or other piece of equipment that were running during those times I'm sure you would've mentioned. It's possible it might be something else turning on further upstream, like maybe a nearby business running a piece of equipment. At any rate, if you powercycle (turn off, turn back on) your modem after 7pm, you'll probably see better speeds than earlier in the day.

could it be the router problem? in the beginning it always sync above 4500, maximum at 5100. now its max is 4607 during the hours u mention, then drops to 4000 right now.