Topic 'Introducing DSL Extreme Fusion Broadband + Phone' in forum 'DSL Extreme' - dslreports.com

Re: Introducing DSL Extreme Fusion Broadband + Phone

Tue, 18 Jun 2013 12:52:44 EDT

jeffg1998 posted : Any plans to extend out to Santa Clarita? (Particularly down Bouquet Canyon?) I would love to try this service.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Mon, 01 Apr 2013 21:01:48 EDT

dslx_nick posted : I'm not sure I quite understand the question. You hear a lot of noise on the phone... when it rings?

Do you mean when you're talking on the phone, you hear noise/static? Or do you mean when you're not on the phone, and the phone rings, the ringer sounds distorted somehow? Or do you mean something else I'm not getting?

I'm not sure what you mean (please clarify), but one thing you can try testing is to see if the noise goes away if you turn off or unplug the modem.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Mon, 01 Apr 2013 20:40:33 EDT

kenjai7373 posted : been hearing a lot of noise lately on my phone when it rings. is this a hardware or line problem? dl sync max at 4095 now from every jack i use.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Thu, 28 Mar 2013 03:01:28 EDT

E B Mud posted : Another Oaklander here who would love to be able to sign up for Fusion. SO sick of paying ATT 30+ bucks a month for a barest-of-bare bones phone line that I almost never use, just to be able to have DSLX in the house.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Mon, 25 Mar 2013 15:46:05 EDT

kenjai7373 posted : im using the 2wire 2701hg-b combo modem/router and just using the same settings as always. now the max sync is 4096. cant think of the cause for the massive drop in just a week.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Mon, 25 Mar 2013 13:23:31 EDT

dslx_nick posted : The last time you were working with our Tier 2 support, you had to leave before they were done troubleshooting; you said you'd be available today, so they recommended you should call in when you're available to continue the troubleshooting. One of our Tier 2 techs did try to reach you earlier this morning, but no one picked up unfortunately. I would recommend finishing that troubleshooting first.

You are quite far out, so it's doubtful we'll be able to get you much higher speed than what you're seeing now (the physical distance is simply too great for the higher tones to carry that far), but we should be able to fix the intermittent connection drops at least.

If you do decide to cancel service, then yes, the Fusion service does have a 30-day period during which you can cancel without ETF if you wish.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Mon, 25 Mar 2013 12:17:16 EDT

dslx_nick posted :

said by kenjai7373:

could it be the router problem? in the beginning it always sync above 4500, maximum at 5100. now its max is 4607 during the hours u mention, then drops to 4000 right now.

No, unless you're using a combo modem/router and you're doing something *very* unusual with it. This is something else causing strain on the line, which is why I'm asking about anything else turning on or changing at 7am that stops at 7pm in your area.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sun, 24 Mar 2013 07:53:13 EDT

manriquez323 posted : Even after working with Level 2 support the highest I was able to get was 1.6 Mbps. Also, the DSL light on my modem frequently starts flashing, meaning I don't have internet.
This is not what I expected from Fusion. I committed to a one year contract. Is there a 30 day guarantee that I can opt to drop the service?

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sun, 24 Mar 2013 07:52:39 EDT

manriquez323 posted :

said by saticoypm :

I just had the Fusion Service connected and am very disappointed. I used to average 1.2 Mbps download speed on a 1.5 service. After the Fusion service was connected I am now getting a whopping 1.4 Mbps download speed. Pardon the sarcasm, but is this the faster speed I am supposed to be getting with Fusion?

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sun, 24 Mar 2013 07:50:37 EDT

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sat, 23 Mar 2013 22:05:00 EDT

kenjai7373 posted : could it be the router problem? in the beginning it always sync above 4500, maximum at 5100. now its max is 4607 during the hours u mention, then drops to 4000 right now.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sat, 23 Mar 2013 16:15:03 EDT

dslx_nick posted : That is curious; the line is working *better* overnight (and I doubt that the lights turning on somehow make the line run better than when they're turned off!). It's not a slow, gradual change, so I don't think it's an overall temperature change; there's a marked drop at 7am which goes away at 7pm. Frankly don't know what would be turning on and off at those times, and if you had a TV or other piece of equipment that were running during those times I'm sure you would've mentioned. It's possible it might be something else turning on further upstream, like maybe a nearby business running a piece of equipment. At any rate, if you powercycle (turn off, turn back on) your modem after 7pm, you'll probably see better speeds than earlier in the day.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sat, 23 Mar 2013 16:00:40 EDT

kenjai7373 posted : only thing that turns on and off r the lights outside the house set by default. now the speed drops to 4000. didnt have problems be4 maintaining speeds. kind of weird.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sat, 23 Mar 2013 14:52:28 EDT

dslx_nick posted : @kenjai7373: just spent some time studying your line readings. From what I'm seeing here, your line is showing some regular, repeating fluctuation, where the line syncs up a bit better between 7pm to 7am. In other words, at night it's doing better than in the morning and mid-day. Do you have some local equipment that turns on (or off) in the morning around 7am, like air conditioning or heater or the like, which then turns off (or on) later the day, around 7pm?

Re: Introducing DSL Extreme Fusion Broadband + Phone

Fri, 22 Mar 2013 20:54:01 EDT

kenjai7373 posted : internet went down all of a sudden even if it says connected. try turning router off to reboot but still the same. call tech support. shut everything down and wait for router to reboot. try internet again. it started slow but now its working. anyone know the problem? got a ticket already so no need to issue one. thanks.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Fri, 22 Mar 2013 17:13:26 EDT

kenjai7373 posted : my speed drop from 5117 to 4607 based on router, which seems to be permanent. any idea y?

Re: Introducing DSL Extreme Fusion Broadband + Phone

Thu, 21 Mar 2013 23:53:51 EDT

dslx_gm posted :

said by saticoypm :

The speed that you get is based on the distance of your location from the central office and the quality of your phone line. We don't cap or limit your line at a specific rate. We allow it to sync at the highest rate that it can. Have you spoken to our support team regarding the speed? They can take a look and ensure everything it setup properly.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. ;)

Re: Introducing DSL Extreme Fusion Broadband + Phone

Thu, 21 Mar 2013 23:27:48 EDT

anon posted : I just had the Fusion Service connected and am very disappointed. I used to average 1.2 Mbps download speed on a 1.5 service. After the Fusion service was connected I am now getting a whopping 1.4 Mbps download speed. Pardon the sarcasm, but is this the faster speed I am supposed to be getting with Fusion?

Re: Introducing DSL Extreme Fusion Broadband + Phone

Wed, 13 Mar 2013 12:24:57 EDT

BartmanLA posted : Awesome, thanks for the prompt reply! I am very excited about getting this provisioned, my change date is next Tuesday! I'll be sure to post my results and a updated review for the service! Great job!

Re: Introducing DSL Extreme Fusion Broadband + Phone

Wed, 13 Mar 2013 12:22:38 EDT

dslx_nick posted : There will be some brief downtime; unavoidable, as your connection is being physically disconnected from one set of equipment and re-connected to another set of equipment. This is usually done within half an hour or so. You'll be able to see when this is happening by seeing the DSL (sync) light on your modem go out.

After you're moved to the new set of equipment, you will need to update your static IP in your router.

Aside from that, shouldn't need to make any changes on your end. Phones remain plugged in with filters exactly as they are.

Generally, you do not need to contact AT&T to stop billing; they are supposed to stop billing you automatically after the switch. However, we recommend checking with them to *make sure* they have stopped billing you, just in case. Just be sure you do NOT say anything like you "want to cancel service" or you "want to disconnect the line"; just let them know you have switched over to another provider.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Wed, 13 Mar 2013 11:28:02 EDT

BartmanLA posted : Thanks Nick for the info, I went an ordered it already, I can't wait to see the speed boost I am hoping to get, I'm very close (less than 1/4 mile) to my CO so I am expecting a significant increase. I do have 2 questions, I've seen that I don't have to make any changes to my phone line connections, so I just keep my regular landline phones connected like they are now (with filters) and the new phone service will automatically connect? Also do I have to contact ATT to discontinue my service with them so I don't get billed any longer, or will that disconnect me from Fusion totally? Sorry for being so confusing but I want to eliminate any downtime completely. Thanks again for the great job you guys are doing!

Re: Introducing DSL Extreme Fusion Broadband + Phone

Tue, 12 Mar 2013 21:19:17 EDT

kenjai7373 posted : i decided to keep fusion since theres no better alternative. one more question, will getting all new wiring guarantee speed increases? if so, by how much? thanks.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Mon, 11 Mar 2013 14:23:36 EDT

dslx_nick posted : @kenjai7373: not an error, but you won't see any change because it's not a problem with us capping the line. Even on the circuits advertised as "up to 10 Mbps" we still leave them uncapped (so, if your line COULD run at 20 Mbps, it would).

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sun, 10 Mar 2013 16:59:41 EDT

dslx_steve posted : @JimT: Disconnect with AT&T is automatic. No need to contact them.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sun, 10 Mar 2013 15:53:53 EDT

anon posted : Sorry for the double post... I errored saying Fusion UP... and have corrected :o

Just finished switching to Fusion from Dslextreme's DSL... 3.0...
The conversion went great and I am quite happy...
Fusion DOWN varies 6.5-8.1 Wish it was a little better.. Will work on house wires and see if I can improve.

Dsl DOWN was at 2.4-2.6

Question, do we need to contact ATT to cancel our service with them or is that automatic... I could find no directions for this from Dslextreme's website..

Thanks for the years of great service!

Jim

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sun, 10 Mar 2013 00:06:43 EDT

kenjai7373 posted : thanks for the info. i think its just too much to install new lines and its no guaranteed that speeds will be better. i think its just my area that sucks in internet or something is wrong with sonic.net. ill take the former.

one more question. why did my 10mb plan changed to 20mb? is it an error? i dont see any speed increase at all.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sat, 09 Mar 2013 19:39:29 EDT

dslx_nick posted : Once you add in the local taxes, the final price varies slightly from region to region; I'm not in Billing, but I just opened over a half-dozen accounts and even I can see the fluctuations from the different taxes, so I can't give you a number on that one; I'll see if I can get a figure for you from a billing rep on Monday.

With regards to the modem: if you get a modem from us, there'd be the usual $17.72 one-time handling fee, but that's it (no monthly charge for the lease). In your case, you've already got a modem from us, so you don't even have that cost; $0 in other words.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sat, 09 Mar 2013 16:20:09 EDT

BartmanLA posted : Hi George, I just spoke with Customer support but didn't sign up yet, I want to pull the trigger on this one, it sounds just too good to be true, could you please spell out for a ATT customer in Los Angeles, what exactly the costs would be, the CSR just stated it would be $44.95 per month (with a static IP that I prefer) but didn't mention any modem rental costs or taxes, so what am I really looking here? I'm a long time DSLx customer and want to stay loyal but I am trying to reduce montly costs from what I already have (DSLx, ATT, Vonage) to a single monthly bill and still increase my data speed. Thanks for your response! Looking forward to hearing about this exciting new service!

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sat, 09 Mar 2013 15:04:13 EDT

dslx_nick posted : ... well. If you want a second phone line run from the outside to your location, then you're basically signing up for a second account; I'd check to see if your phone box has terminal posts for a second line first, and you may need to have a new jack run inside. If you want to have your existing inside wiring re-done, then you'd need a phone tech; you can have a local phone tech do that (in which case, it'd be at whatever his rates are), or if you'd like we can arrange for a professional install, which would be $150 for the first hour and $85 for each additional hour (so the more jacks you need rewired, the longer it'd take, of course). If you want just a single new jack run, then again, you'd need a phone tech; if we set up a professional install for you, it'd typically be just the one hour (so $150).

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sat, 09 Mar 2013 13:19:38 EDT

kenjai7373 posted : i guess u can answer all of it. thanks.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sat, 09 Mar 2013 12:24:08 EDT

dslx_nick posted : I'm not sure I understand the question. Are you asking how much it'd be to have a new (second) outside phone line run from the Central Office to your phone box, or how much it'd cost to have new (second) wiring from from the phone box into your house and connected to a new inside jack, or how much it'd cost to replace your existing wiring from the phone box to the existing jacks inside of your house?

Re: Introducing DSL Extreme Fusion Broadband + Phone

Fri, 08 Mar 2013 22:33:00 EDT

kenjai7373 posted : how much to install new lines?

Re: Introducing DSL Extreme Fusion Broadband + Phone

Tue, 05 Mar 2013 15:02:57 EDT

Wapcaplet posted :

said by kenjai7373:

yeah its a good value but i dont use the phone at all. old att line is just to receive calls which is only a few bucks.

Have you checked your monthly AT&T statement lately? They've been sharply increasing the price of basic phone service.

I had measured service on my AT&T line before switching to Fusion -- that's the plan where you get a set number of free minutes for local calling, and then you pay per minute. It's basically the cheapest phone service available (except for the LifeLine program for low income households). My last monthly charge was $24.54, and that's staying within the free minute threshold. And the base monthly rate just went up another $3, from $12.37 to $15.37, on March 1.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Tue, 05 Mar 2013 14:23:55 EDT

kenjai7373 posted : yeah its a good value but i dont use the phone at all. old att line is just to receive calls which is only a few bucks. i wouldnt mind paying for just the dsl if the speeds are great improvement over the 3.0 plan.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Tue, 05 Mar 2013 13:12:43 EDT

dslx_nick posted : I tried calling you on the cellphone number we have for you, but it's not reaching you (and won't let me leave a voicemail because voicemail's not set up yet). Do you have another number we should call you back on, or is there another time that would work better? Please send me an IM and let me know.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Tue, 05 Mar 2013 02:51:18 EDT

Ryanevans21 posted : its been a month now our phone problem still there (tried both cordless & corded phones) :(

the last at&t technician told me the problem is not my wiring or my phone.

now i got this from my dslextreme ticket

Hello,

We wanted to check in with you regarding the trouble ticket for Fusion circuit. AT&T was unable to find any problems with the outside line up to the customer's MPoE. At this point AT&T believes that the problem is either with the customer's internal wiring or modem. Please let us know if there is anything else we can do for you.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Tue, 05 Mar 2013 00:32:14 EDT

dslx_gm posted : Hi kenjai7373 ,

Even when you factor in the cost of the phone line through AT&T with the standard ADSL1 package? As we said the vast majority of our clients are finding the bundle through DSL Extreme a much better package from both a speed and value perspective. YMMV of course. You are also welcome to go back to AT&T phone service and our standard ADSL1 of course but we think the Fusion package is a better value.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. ;)

Re: Introducing DSL Extreme Fusion Broadband + Phone

Tue, 05 Mar 2013 00:17:08 EDT

kenjai7373 posted : If i wanted the phone + dsl, its a good deal. But i just want faster speeds. im only getting about 2/3 increase from 3.0 plan and paying twice as much. im not getting the avg speed about 7.0 range based on my distance according to the charts so its disappointing. 4.7 out of up to 20.0 plan is not good at all for me.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Mon, 04 Mar 2013 23:00:17 EDT

dslx_nick posted : Actually, you've only been charged a month and change; you've paid for part of February, and for March (as normal, since it's now March).

If you want to cancel your Fusion contract without ETF, you can do so, but I believe you have a previous contract from before which would still be in effect (although it looks like that one's almost over too). I'm a little surprised you'd want to cancel, however, given the Fusion service is both faster and cheaper than traditional DSL+phone.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Mon, 04 Mar 2013 22:36:33 EDT

kenjai7373 posted : thanks. can i cancel the service without getting charged the early termination fee? my activation date was 2/11. im getting charged 2 months already.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Mon, 04 Mar 2013 20:44:43 EDT

dslx_nick posted : Yeah, in your case a POTS splitter wouldn't make a significant difference; as you can see, using your existing filters you're seeing 5.3 inside vs. 5.4 at the NID, so the best improvement the POTS splitter could possibly do is to bump the downstairs 5.3 to 5.4.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Mon, 04 Mar 2013 19:25:35 EDT

kenjai7373 posted : I can get 5.3 on the jack downstairs, 4.5-4.9 upstairs, and 5.4 from the NID. So is that the max i can get from my line? i dont think installing a pots adsl2+ splitter outside will do any good. My house is pretty new, built in the 90s so the wiring sucks for dsl since its parallel wiring method. Thanks.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Mon, 25 Feb 2013 23:09:16 EDT

anon posted : We are currently unable to provide you with Fusion because you are 3736 feet behind a remote terminal

Re: Introducing DSL Extreme Fusion Broadband + Phone

Mon, 25 Feb 2013 21:25:02 EDT

Navean posted : Do we get a test period to evaluate the speed of the service? 7-20 is a pretty large range so we can swap back with out breaking the contract? Almost ready to decide and thanks for the help!

Re: Introducing DSL Extreme Fusion Broadband + Phone

Mon, 25 Feb 2013 13:13:50 EDT

dslx_nick posted : @moparoy: It says you are 3600 behind something that doesn't let the signal pass through? I'm not sure where you're seeing that. Are you connected to a RT rather than CO, perhaps?

Re: Introducing DSL Extreme Fusion Broadband + Phone

Mon, 25 Feb 2013 13:11:32 EDT

dslx_nick posted : I unfortunately don't have a precise roadmap of exactly when certain areas will have service available. We're expanding service as fast as we can, but I don't have target predictions on that for you, sorry.

At this time, we are not planning on having any sort of WirePro plan, insofar as I am aware. However, any outside phone line issues are repaired free of charge under our current service offering, so it's only if your inside wiring for your building itself is having trouble that there'd be any charge for wire repair. So, you don't need to worry if the outside lines are old - those will get fixed, and you don't even have to pay a monthly fee. If you're currently paying for WirePro and your inside wiring is having trouble, I'd recommend taking advantage of that (you're paying for it, after all) and having your inside wiring fixed first, before switching over to us.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Mon, 25 Feb 2013 12:12:36 EDT

dslx_nick posted : Navean, without knowing your exact line quality it's impossible to say with certainty, but as a very rough estimate I'd predict between 7-20Mbps down, and around 1-1.5Mbps up. As you can see, the upstream doesn't vary much, but the downstream can differ significantly based on your line's unique physical quality and loop length. Bear in mind, just because YOU are 0.5 miles from your central office, doesn't mean your loop length is; your line follows street routes and is not an 'as the crow flies' path.

We currently do not have modems with wifi built in, last I checked.

Actual downtime during the swap is typically about an hour or less.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sun, 24 Feb 2013 23:50:04 EDT

anon posted : When will it be available in Woodland Hills 91364? Right now it states I am 3600 feet behind something that doesn't let the signal pass through. I am with dslextreme many years and this would be fantastic.

Re: Introducing DSL Extreme Fusion Broadband + Phone

Sun, 24 Feb 2013 22:38:09 EDT

Razvanel posted : AT&T currently has a feature called WirePro - you pay several dollars every month, and if you have a problem with your home phone line, they will come and fix it for free. Many phone lines in my area are old and have problems quite often. Will DSLExtreme/Sonic have this feature?