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smashcraft
Premium
join:2011-06-15
Louisville, KY
Reviews:
·AT&T U-Verse
·AT&T Southeast
·Insight Communic..
reply to KrLouKy

Re: [Phone] Phone service email - Louisville, KY

I am not sure what they will do in your case. My modem for 2.0 service was both my cable modem and it had the telephone build in to the modem. So it was one modem that served for telephone and my internet access. It seems that it would be crazy for them to give you a telephone modem in addition to your current modem rather than switching them out, but I am not a technician and did not have the switched voice service like you did. I agree with OSU I would take picture of the before and after so others in the forum can see your post.



OSUGoose

join:2007-12-27
Columbus, OH

That's what they do up here in Columbus, u get one for Internet and another for Phone.


KrLouKy

join:2010-09-18
Louisville, KY

Click for full size
Click for full size
Followup: Was switched over to Phone 2.0 as scheduled; works fine and with no issues. Installation involved disconnecting hookup at house box, re-working cables at cable box in yard, and switching out cable modem with new phone/cable modem. Not 2 modems as suggested by rep on phone but a new single phone/cable modem. Only change there is a standard phone line is plugged into modem and connected to a regular phone jack. Tech then calls new info into to office, checks phone and internet connectivity, and that's it.

Hope this helps anyone who may be getting switched over understand what Insight/TWC will be doing. Not complicated, and took the tech a little over an hour to complete. Photos of old and new modems are attached. Notice that new modem is about twice the size of the old cable only modem.


OSUGoose

join:2007-12-27
Columbus, OH

What's the HP box


KrLouKy

join:2010-09-18
Louisville, KY

New small subwoofer that came with my new PC.


infotime

join:2004-09-08
Louisville, KY
reply to KrLouKy

Just helped someone last night who had had their box changed. They apparently had the old Insight phone service and were switched to the new Arris box like pictured. I didn't realize it at first but this box does a lot - it's a cable modem, phone modem, wired and wireless router.

There's was model TG862. It has four Ethernet ports on the back. Anything plugged in to one of the ports will be handed an address like 192.168.0.2 or higher. The box was preset (apparently) for WiFi and was broadcasting an SSID like ARRIS-1127 and security was turned on.

I changed the wireless settings by going to »192.168.0.1
The default username is "admin" and the default password is "password".

So, this box is pretty nice. It's could be all you need.