We do apologize for any issues you have experienced with your Fioptic service. We would like to have a senior manager contact you about your services. Please e-mail your account information to email@example.com if you would like us to contact you.
Hey Cincinnati Bell, I already talked to two field service supervisors and their manager. My last two attempts to communicate with them failed. Also, a senior engineering manager came to the house to see the problems first hand. He conceded that they know about problems 2 through 5. He also said that a software update was in the works for the week of Jan. 7, which is intended to address the sluggish response (no. 2). However, if the fix was implemented last week as expected, I have not noticed any improvement. Regarding the audio cut-out/screen freeze problem, my impression is that Cincinnati Bell has no clue.