US Cable Support > Cox HSI > [OK] Another day, another Cox outage

reply to lilstone87

Re: [OK] Another day, another Cox outage

Yep, when they redid everything late last year they had a multimeter out reading all kinds of levels making sure everything was in check, and it was.

reply to bchandler02

Not with the Cisco I can't.

In the Moto, I would have a T3 rarely (1x/week?) but that's it, nothing else.

No, it was including the router.

There aren't any default home router gateway IPs in the PingPlotter post, which is rather strange...

Are the LAN IPs in the default 192.168.x.x range or is it something different like 10.0.1.x range?

If your home router is using the 10.0.1.x range it may cause some odd issues since Cox probably uses that address space for modem management IPs. Most home routers I've seen don't block private IP address space traffic across the WAN port by default.

If you are using normal default 192.168.x.x home router LAN addressing, it's odd it doesn't show in the PingPlotter graph.
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Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough.

I'm using a 192 range. It has never shown up on any pingplotter or tracert.

That's a little strange in itself. If you're running ping plotter from your PC the default gateway which would be your router should show up just like any other hop along the path.

I agree that it's a little odd, but it seems that most Dlink routers do this for some reason. I've never bothered to figure out why.

FWIW, I never heard back yesterday, so I don't know the status of anything. However, yesterday afternoon, I did see 2 line trucks running up and down the street.

reply to bchandler02
I don't know what part of OKC you are in but a couple years back I was located off of NW expressway and rockwell area. Anyway I was having problems much the same as yours. Modem would go offline randomly and for different lengths of time. Ended up being other people having some issues but I was the first to call so i got the run around for a month or two. Finally other people started calling in and when some line techs came out and started to monitor the line actively they found that noise was coming from an amp about a block away. That amp was repaired and the problem was solved. Took 3 months to fix the problem though.

reply to bchandler02
I just talked to one of the manager here as the problem continues. Some days are good and some are not. Today is one of the bad days, I've lost connection 6 times in the last 3 hours.

He mentioned that he was having the exact same problem at his house and he lives on the other side of town, so it isn't a line problem or anything specific to my house or area. Right now they are suspecting it is a CMTS issue and awaiting updates from Cisco. He said this isn't a confirmed fix, but it is what they are thinking right now.

I hope the updates come soon and fix the problem, but unfortunately I know what dealing with Cisco can be like.

reply to bchandler02
I have begun having the issues north of OKC in Guthrie as well. I am routing through 10.2.192.1 and having packet drops as well as having issues where the digital cable loses signal. Probably their equipment in the local area.

reply to bchandler02
I have no packet loss. The supervisor I talked to lived in MWC and I am in Moore, so it isn't an area specific problem. He was having the problem at his house as well.

Yeah, probably a piece of equipment going bad at the co or from their drop in the area to the net. As long as a lot of people are having the issues it will get handled quickly. It's a lot worse when its one or two people dealing with an issue, that makes it a much lower priority.

They seemed to think it was a CMTS software issue and Cisco is engaged to provide updated software.

I've dealt with Cisco before.... not holding my breath on this one. I've been having the problem off and on for a few months now, but much more frequently in the last 3-4 weeks. If it was as widespread as we think, I'd expect it to be fixed already.

reply to bchandler02
Cox internal guys - do you have any insight to the problems in OKC? 2 disconnects in the last hour, at this point I can't even do my job which is a major concern.

I can't believe that if I am having the problem, others here are, and cox employees are that this is going on for weeks.

reply to bchandler02
bump... any update?

Problems continue, this is beyond stupid. If Cox can't manage to do a simple thing like keeping modems online, they have no business being the government supported monopoly in this city.

reply to bchandler02
Well Cox continues to suck here. Now the problem has shifted from no connection with all lights to full modem resets.

Any of the Cox guys have any insight to what's going on here and why it is so difficult to get this fixed once and for all?

AT&T sucks here, 3/512 speeds max, but I need reliability. I cannot do my job on an intermittent connection.

I'm having the exact same problems in the Tulsa area. I feel your pain although my has not been ongoing for as long as yours. I have someone coming out to look at it tomorrow. My has been going on for roughly 3 days at the moment. At first I tried online support and was told "the techs are aware of the issue and are working to fix this as soon as possible with no eta on the fix". Next day I awoke to the same problems and called tech support this time and she was unaware of any similar problems... so odd that the online tech support gave a complete different answer the nite before.

Anyways I'm experiencing zero packet loss and when it is actually up everything is great but this random up and down every 10minutes is unbelievably annoying. Sometimes it is a random drop off connection with all modem lights still on but most times the modem just completely resets randomly. I've tried 2 different modems as well so here's hoping the house call will actually make a difference. (i've tried every other little fix you can imagine in house)

I do not understand how the cox tech poster on here was so eager to help you then after 3 months of your problem no word from him after the initial complaint. I'm beyond frustrated and can only imagine how i'd feel if the problem had been ongoing as long as yours.

I will post stats if the problems persists through tomorrow after the visit.

I'll let you know how it goes and GL to you.

/rage off