| reply to Pdub
Re: [OK] Another day, another Cox outage Thanks. Your problem sounds IDENTICAL to mine - sometimes full modem reboot, other times solid lights but no connection. Also tried 2 modems here, all wiring is 6 months old, no splitters, etc. Signals are good and speeds/performance is good 24x7.. it's either on or off. No packet loss or anything like that.
GL to you as well, interested in hearing the outcome. |
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| reply to bchandler02
Not sure what is going on, but the problems continue. The local supervisor I was dealing with has not called me back either.
Therefore, I have followed up with another email to the Cox executive leadership team that got me some results a few months back. I've asked them to either fix this once and for all, or tell me that my expectation of a stable service is not one they can meet and I'll move to AT&T.
I really hate having to do these executive escalations, but when all else fails you do what you gotta do. As a consumer, I refuse to shut up and deal with crappy service. If I paid my bill with the same level of consistency that they provide service, I'm sure there would be a major problem.
I'm going to order a DSL modem and have it on hand in case I need to make the move later this week to AT&T. |
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| Well they switched me out modems again. It seemed better but honestly each day is different. One day can be fine then the next im dropping connection every 5 minutes although now my modem doesn't reset is the only difference. I'm on hold with them as I type this... but like I said all and all I suppose its gotten better. I do not understand this one bit.... why some days would be better than others that is.
The 2 "techs" they sent out were just subsidized from a local company and did not do much besides switch me out modems and take a look at my setup in the backyard.
Hopefully whoever they send next takes more "interest" in actually fixing the problem because I don't believe i've gained too much ground besides the modem not resetting and instead just randomly dropping connection. Will check back with future updates. |
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| reply to bchandler02
Netgear Genie can have problems with the DNS causing you to lose internet without the modem going offline.
I've seen it first hand more then once. If you have this program on any of your PCs I strongly suggest removing it.
Its worth a try. |
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| reply to bchandler02
I do not have Netgeat Genie (or any other router manufacturer software) on my PC. Like to keep them as clean as possible.
Got a call back from Cox today. They said the CMTS for this area is scheduled to be upgraded on Thursday and they hope/think that will solve my problems. They seem to agree that this is a problem on their end, not mine.
I guess I'll hold tight until Friday and see what happens. |
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| reply to bchandler02
I seem to finally have gotten this fixed. After an executive escalation and daily phone calls for the last few weeks they seem to have cleared everything up. This week has been stable. Root causes appeared to be multiple noise entry points that were addressed as well as some firmware upgrades.
My only hope now is that the stability lasts. I have local contact numbers of key players if needed, but hopefully they are not needed.
Cox also forked up 2 months of credit for the hassles. Assuming the stability lasts, I'm happy. Now I just need the new Ultimate speeds! |
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