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kerya666

join:2002-12-20
Valrico, FL
reply to ispalten

Re: [CFL] Turbo/Lightning speed upgrade in CFL???

I also got a bump on the 20/2 tier. I really wish they would work more on their upload speeds. Since I upload and download quiet a lot I been strongly considering FIOS-fiber even with the negative of Verizon's infamous fees and crappy customer service.
Or better yet start installing FTTH so I can keep them :P.
Thanks anyway.



HAustin

@bhn.net
reply to BHNtechXpert

So can I just go to the brighthouse office at ucf and pick up a new modem or do I need a Tech to come by ?



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:141

said by HAustin :

So can I just go to the brighthouse office at ucf and pick up a new modem or do I need a Tech to come by ?

We need to schedule you a tech...there is no charge.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



freethought

join:2000-01-24
Kissimmee, FL
reply to ispalten

OK, so I'm still unclear on what this whole "grandfathering" provision is. Simple question:

I had Turbo prior to the bump and saw speeds of 20/1 solid and as high as 30/1 sometimes.

Do I need to pay the extra $5 to get the 30/1 speeds under Turbo, and do I need a new modem for it?

Thanks!

Mike



bigdaddy

join:2009-11-18
kudos:2

2 edits
reply to tim tim tim

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BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:141
reply to freethought

said by freethought:

OK, so I'm still unclear on what this whole "grandfathering" provision is. Simple question:

I had Turbo prior to the bump and saw speeds of 20/1 solid and as high as 30/1 sometimes.

Do I need to pay the extra $5 to get the 30/1 speeds under Turbo, and do I need a new modem for it?

Thanks!

Mike

You are grandfathered in. You can remain where you are now or upgrade to the new Turbo which does require a D3 modem. It's your choice. There are technical advantages to upgrading that you should seriously consider if you are still on the fence about it.

1) Turbo 20/2 uses a D2 modem and Powerboost or a short term boost in your speed that typically lasts a few seconds. For those few seconds you would see speeds up to 28mpbs in some cases depending on network conditions but it's only TEMPORARY. The new Turbo uses D3 modem and does not use Powerboost so your speeds are a consistent 30/2 approx.

2) Streaming, gaming and other bandwidth and consistency of datarate intensive applications will benefit nicely from Turbo 30/2 and no powerboost. They like it when the datarate remains as constant as possible.

3) Turbo 30/2 users also benefit from an instant upgrade path to Lightning with nothing more than a phone call.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



freethought

join:2000-01-24
Kissimmee, FL

Thanks for the quick reply. I saw your earlier post which said the same thing, and I'm still not sure what "grandfathered in" means.

So let me try it again in two parts:

If I do nothing and keep my existing modem, will I get the higher speeds?

To get the higher speeds, do I need to pay the extra $5/month.

Thanks much!!

Mike



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:141
reply to ispalten

If you have Turbo 20/2 you will only see the Powerboost for a few seconds which brings you to about 28/2 depending on network conditions with your current service. You can stay there and your price stays the same and so does your speed OR you can opt for the Turbo 30/2 in which case your speeds will consistently range in the 30/2 range with no Powerboost and you will need a D3 modem and the price is $5.00 more than you currently pay.

From a consistency of service standpoint meaning nice clean and steady datarate Turbo 30/2 is where you want to be. If you don't care then stay where you are.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


WinstonFl

join:2003-11-01
Deltona, FL

So if i'm reading correctly, we are not really 'grandfathered' in. If we want the consistent 30/2 we have to pay $5 more and pay for the upgrade. Otherwise it is just a temporary kick using powerboost that will last for a few seconds and then really be 20/2. So the release in the paper is misleading as unless we upgrade to the new modem we really will not get the full 30/2 speed. If I read the above posts correctly.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:141

said by WinstonFl:

So if i'm reading correctly, we are not really 'grandfathered' in. If we want the consistent 30/2 we have to pay $5 more and pay for the upgrade. Otherwise it is just a temporary kick using powerboost that will last for a few seconds and then really be 20/2. So the release in the paper is misleading as unless we upgrade to the new modem we really will not get the full 30/2 speed. If I read the above posts correctly.

If you do nothing your turbo and price will remain as it always has been, 20/2 with the temporary Powerboost nothing will change.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



freethought

join:2000-01-24
Kissimmee, FL
reply to BHNtechXpert

Click for full size
BHN Speeds Detail Page
OK, then if so, that answer exactly contradicts the info BHN has posted on their Web site as of this hour. See attached screenshot.

I have been on Turbo since 1/10/2012, so I fall into the second category shown in the table, since I "... signed up for Road Runner service before January 15, 2013, and have not upgraded your plan."

According to the table, my speed should be 30/2, not 20/2. And there is no mention of needing a new modem, and certainly no mention of an additional charge.

If this is what BHN means by "grandfathering," then it is totally counter-intuitive.

Later,

Mike


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:141

2 edits
reply to ispalten

No it doesn't. The document you posted is very clear as are the answers I have provided tonight. Not sure why you are having a hard time understanding it. Perhaps the fact that with your turbo 20/2 you sometimes see 28mbps with the Powerboost but that is only temporary....



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:141
reply to ispalten

According to that table and everything I have said tonight your speed will continue to be 20/2 and your price will remain the same just as the table shows based on the information you provided. If you wish to upgrade to Turbo 30/2 you may do so.


WinstonFl

join:2003-11-01
Deltona, FL

Actually i think that chart is backwards. The top part says if you upgraded after January 15 your speed for turbo would be 20, but the bottom chart says if you signed up before your speed should be 30. The bottom chart should be on the top.



freethought

join:2000-01-24
Kissimmee, FL
reply to BHNtechXpert

I don't know how you can look at that table and come to that point of view in light of the facts.

The table says my speeds should be 30/2. I signed up for RR service before 1/15/13, and I have Turbo.

I don't think the table can be any more clear. What's confusing is your info about the required modem upgrade and additional charge, which are mentioned nowhere on the BHN page.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:141

1 edit

said by freethought:

I don't know how you can look at that table and come to that point of view in light of the facts.

The table says my speeds should be 30/2. I signed up for RR service before 1/15/13, and I have Turbo.

I don't think the table can be any more clear. What's confusing is your info about the required modem upgrade and additional charge, which are mentioned nowhere on the BHN page.

You have Turbo 20/2 which runs on a D2 or D3 modem. The new Turbo tier 30/2 is only available on D3 equipment and therefore the modem will have to be exchanged out. We send a tech out and there is no charge for the visit.

What I think you don't understand is the website reflects the currently available tiers. Your 20/2 tier is no longer available however those who have it may keep it aka they are grandfathered. Going foward all new customers who order or upgrade to Turbo get 30/2 and they will get a D3 modem.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:141
reply to ispalten

Actualy I see what you mean now. The dates are reversed. I will get that fixed right away and our apologies for the confusion...thanks to WinstonFL for pointing this out. This is one of those things were you know what is correct and your eyes fill in the blanks or in this case the error with the correct information (on my part).



bigdaddy

join:2009-11-18
kudos:2

1 edit
reply to BHNtechXpert

.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:141

said by bigdaddy:

said by BHNtechXpert:

said by freethought:

I don't know how you can look at that table and come to that point of view in light of the facts.

The table says my speeds should be 30/2. I signed up for RR service before 1/15/13, and I have Turbo.

I don't think the table can be any more clear. What's confusing is your info about the required modem upgrade and additional charge, which are mentioned nowhere on the BHN page.

You have Turbo 20/2 which runs on a D2 or D3 modem. The new Turbo tier 30/2 is only available on D3 equipment and therefore the modem will have to be exchanged out. We send a tech out and there is no charge for the visit.

What I think you don't understand is the website reflects the currently available tiers. Your 20/2 tier is no longer available however those who have it may keep it aka they are grandfathered. Going foward all new customers who order or upgrade to Turbo get 30/2 and they will get a D3 modem.

Gary why doesn't BHN just issue out D3 modems to all new customers regardless of speed tier, and also to existing customers who need a modem replacement that way BNH could activate the new speeds without the need of a truck roll ?

Baby steps...one does not replace an entire fleet of modems overnight.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



bigdaddy

join:2009-11-18
kudos:2

1 edit

.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:141

said by bigdaddy:

I'm not saying to do it overnight I'm just saying to implement it as a policy going forward.

How do you know it isn't already? My point is you are making some pretty wild assumptions without having much to go on. I think your first clue is that Turbo is now a D3 product only going forward.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



bigdaddy

join:2009-11-18
kudos:2

1 edit
reply to BHNtechXpert

.



bigdaddy

join:2009-11-18
kudos:2

3 edits
reply to BHNtechXpert

.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:141

said by bigdaddy:

Making wild assumptions no. Making a suggestion yes. first of all I was mainly referring to customers with RR standard not necessarily RR turbo. RR standard user's to my knowledge are equipped with DOCSIS 2.0 CPE if I'm not mistaken.

Like I said baby steps Bigdaddy....all good things happen in time.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



jimmyjon

@rr.com
reply to BHNtechXpert

So how much more is Lightning now if you want to install new services? I know back then it was $15 more for Lightning if you had turbo, so now it will be $20?

I am confused a bit, People that had Lightning before will be paying more to get 60Mbps when new subscribers will be paying less (no extra $5) ?



JuanMiguel

@bhn.net
reply to ispalten

I called Brighthouse tonight. They rolled me onto the 30/2 for no fee.
I also sched. a modem swap for a D3 modem and they were able to get me an appointment for tomorrow.

VERY PLEASED WITH SERVICE.
WOULD BUY AGAIN
A+++++++++++++++++


skatermike21

join:2012-09-08
Brooksville, FL
reply to ispalten

Just got off the phone with brighthouse. After being transfered 6 times I finally got to someone who knew what I was talking about and got my upgrade.

New speeds:




Tampa user

@bhn.net

For BHNtechXpert:

Why does changeout of the modem from D2 to D3 require a tech visit? I've just gone by your location and swapped a piece of equipment in the past. Saves BHN expense and me wait time. What needs to be done besides physically hooking up the new unit?

Thanks.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:141

said by Tampa user :

For BHNtechXpert:

Why does changeout of the modem from D2 to D3 require a tech visit? I've just gone by your location and swapped a piece of equipment in the past. Saves BHN expense and me wait time. What needs to be done besides physically hooking up the new unit?

Thanks.

D3 modems need to be installed by our techs especially on the first visit to make sure your signal levels are proper. It's just easier for all involved to have us install it verses you go down to the lobby and grab one only to find out afterwards you still need a tech to resolve signal issues that will impact the D3 modem.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


RickM

join:2010-10-06
Winter Springs, FL

upgraded from 40 to 60 and got a 68 on the Bright House Speed test