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Mopsmom1

@verizon.net
reply to bhan261

Re: [Northeast] Fios-8x8

Our Columbia MD office has 8x8 VOIP and Verizon FIOS. We have 4 more offices around the country who don't use FIOS. Our Maryland office has had extreme service disruption for the last 10 days. On 4 of 5 calls there will be no audio on our end on inbound or outbound calls; the other person can hear us. Randomly it works again.

None of our other offices are experiencing this problem. Therefore it is not 8x8.

We have had 8x8 & Fios for almost 2 years and this is the first time we have had a serious issue.

I can upgrade the ActionTec firmware and reset to factory defaults, but if anyone has any proven solution or knows that Verizon is working on this, it would be appreciated.



Onedollar

join:2001-08-27
Pomona, CA
kudos:6

Vz is aware of the issue you are describing. You will need to do leg work with your voip provider and get some tracert logs and then escalate to verizon tier 2