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DanHo
Premium
join:2002-05-20
Seattle, WA

2 edits

[Solved] Billing

I have both HSI and CDV. Is it normal to be billed for "modem rental" and "voice equipment" as 2 seperate line items for $7/each? I only have 1 Arris modem and no others.

Thanks.



plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3

1 recommendation

Re: Billing

That does not sound right to me. I know I have the triple play, and I am only billed for one modem (see pic above).

If you go online, and click on the "Management Equipment" icon near the bottom of the page, how many modems show up? I know I did have a problem with multiple modems being listed on my account, however I was never billed for them. With ComcastSteve's help, he was able to remove the old modems and now I just have one listed (which is the one I currently have).

It sounds like you may have multiple ones listed, and are, unfortunately, getting billed for each one.

--Brian
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============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail


DanHo
Premium
join:2002-05-20
Seattle, WA
reply to DanHo

Never mind. Contacted Comcast via chat and had it resolved.



plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3
reply to DanHo

Glad you got it resolved!



DanHo
Premium
join:2002-05-20
Seattle, WA
reply to DanHo

At one time I did have 2 modems because I was on a higher speed tier and they didn't have any DOCSIS 3 CDV equipment, but I turned that in long ago.

It looks like I've been billed for it since last Feb and I just noticed. My own fault on that one.


ExoticFish

join:2008-08-31
Stuarts Draft, VA

Comcast chat resolving something, eh ? Don't hold your breath too long.
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