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The Mongoose

join:2010-01-05
Toronto, ON
Reviews:
·TekSavvy Cable
reply to koolin

Re: How hard is it to switch from Tek to Start?

Of course they've probably been all over the CRTC, but there's only so much that can be done. TSI/CNOC can't make the CRTC (or Rogers/Bell) do anything. I've never understood why people believe they can. Screaming at regulators, especially squishy, semi-competent regulators like the CRTC, gets you nowhere.



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to jmck

said by jmck:

Marc, there's other issues than just the new Rogers speeds. As mentioned above, the youtube issue is pretty serious and there's a dedicated thread going with no updates from TSI. It seems there's other network issues too like Twitch being really bad at peak on TSI compared to other providers here.

We just added another 10G port facing the google servers this morning. We're at 30G just for google now.

We also just added 3 more gig links for DSL.. one has an issue but two of them should go live later today or tomorrow.

We're firing on all pistons... seems there's an unlimited amount of shit getting thrown at us all the time though.
--
Marc - CEO/TekSavvy


jmck
formerly 'shaded'

join:2010-10-02
Ottawa, ON
Reviews:
·TekSavvy DSL
·Start Communicat..
reply to TSI Marc

said by TSI Marc:

This is just not true. This comes up all the time. The primary reason for this is that people dont understand DNS.. they think that by changing your DNS it fixes things when in fact usually it forces your cache to reset making it look like it was a DNS problem.

Also, records get updated... if you're looking at a specific record.. the cache gets stuck on one record version. you switch DNS and it suddenly looks like it fixed it or that our DNS was wrong except that it wasn't. not at the time it was looked up...

i.e. we have not had to change a single thing on our DNS in a long time. we did help here and there to flush a record due to them updating it and they wanted to force it but that's just as a result of exactly ppl like you who think something is wrong so to prove it we flush it.. not because something was wrong...

DNS problem = that's just not true.

I'm not accusing you of running DNS servers that go down on a regular basis, I'm simply mentioning that you run your own servers and you are responsible, not Rogers if they go down.

Furthermore your DNS servers did go down a few weeks ago when they were the target of a DDoS which gabe mentions here:

»Re: DNS Outage

koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON
Reviews:
·VMedia
·Rogers Hi-Speed

1 recommendation

reply to Talesavo

Wow... People need to chill out a little.. my god.. faster speeds with lower caps when TSI will get the same speeds more than likely once the CRTC gets the decision released. It seems like a huge hassle for only a few weeks worth of the same speeds. If the CRTC rules against TSI, then feel free to leave, but I think some here are just jumping the gun a little for something later they will complain about when they get their big bill for overages. Rogers had it first anyway. Start just got it... If everyone jumps to start, their CEO has already said they likely would have to hike rates due to the current fees rogers charges them. Best to stay tight and wait it out until the CRTC gets this released.

On a positive note, TSI will have a case against rogers saying by them not matching speeds they are loosing customers....

BTW START keeps logs too, so don't think they won't hand them over should they get ordered to do so..

I'm not saying any of this as a fanboy because TSI is not perfect and I have pointed some of those issues out, but this is one case where TSI is not at fault in the least.



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to d4m1r

said by d4m1r:

said by nitric:

said by JonF:

Hello Talesavo,

Is there a reason you want to leave Teksavvy other than the difference in speeds? Is there a problem we can help you with?

I think most of the users here are happy with Teksavvy. It just comes down to being able to get a better product for nearly the same price with no word on what's going on with Teksavvy regarding the upgrades. Most people feel that it will take until Teksavvy gets on the aggregated POI for them to receive the speeds the already aggregated TPIA are getting. Someone recently mentioned that Marc said it would take 'months' so in that case I think quite a few people are going to look over at that greener pasture and start to move.

Exactly....I as well have been very satisfied with the service from TSI (4/5 stars) and to boot, the prices are awesome too. However, I can no longer wait months for this decision where we HOPE they will speed match for non-agreg. And without a solid plan to switch to agreg (end of 2013 apparently?), obviously ever decision Rogers takes, it will probably battle it out at the CRTC with TSI, because they are non-agreg. This is the unfortunate reality.

Coupled with this, are all the privacy/logging issues that have arisen from the recent Voltage case, with TSI stepping down and not opposing the decision themselves. This was the black eye. While I'll be paying $20 more per month for the most expensive Start cable option (soon), I'll get faster download (who cares) and more importantly, 4 times my current upload speed....The only thing Start are waiting on that CRTC decision for, is to calculate unlimited package pricing which they currently do not offer. However, 350GB per month is more than plenty for me.

Start, while also keeping logs for 90 days, has never handed over customer information to a 3rd party, and it is still yet to be seen how they would have handled a situation like TSI vs Voltage but I would assume they would learn from TSI's mistakes....

On the Copyright stuff. I urge you to consider that I am not able to speak freely when you are assessing everything that's gone on. I think it's only fair to reserve judgement until after I can at least defend myself.

As an update though, we will be posting the docs for CIPPIC's intervention and also Voltages response. They should be up in the next hour or so.
--
Marc - CEO/TekSavvy


TraderOne

@teksavvy.com
reply to TSI Marc

Hi Marc,

Thanks for responding. I did not know what actually causes the disconnection. But, when windows 7 wanted to fix it the problem, the windows 7 said it could not find the DNS server. I have quite a few disconnection like that in last three weeks, even had one disconnection last night. It is not a big deal, just disconnected for a few seconds, then it was back online. However, it was annoying when i was watching online movie and get a few seconds frozen pictures.


Poser

join:2002-07-28
Reviews:
·TekSavvy Cable
reply to Talesavo

Start has packages with higher upload speeds. I want the new package Rogers put out for Extreme. I will wait for Teksavvy to get the CRTC to match the speeds. If it is ruled that they won't get it, then I will consider switching to Start for the higher upload. But so far, so good with Teksavvy.

Going to have my 3rd month anniversary with them soon. Marc's gonna buy me dinner ;0)



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to TraderOne

said by TraderOne :

Hi Marc,

Thanks for responding. I did not know what actually causes the disconnection. But, when windows 7 wanted to fix it the problem, the windows 7 said it could not find the DNS server. I have quite a few disconnection like that in last three weeks, even had one disconnection last night. It is not a big deal, just disconnected for a few seconds, then it was back online. However, it was annoying when i was watching online movie and get a few seconds frozen pictures.

Hi TraderOne,

Just to clarify, are you still having these issues? if so, I would love to take a better look into your connection for you to make sure we get that resolved ASAP.

Just let me know and we will start working on it.

Thanks,

Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter!

Doeboye

join:2006-11-07
Ottawa, ON

2 edits

1 recommendation

reply to Talesavo

+1 on the patience!

I'll take a known company who I've only had generally positive dealings with, over an unknown entity (to me) every time. Based on the number of threads that pop up in ALL the forums, all ISPs can have hiccups with installs. Why risk some ridiculous screw up that interrupts my connection, for speeds that won't make an enormous difference to my life (Don't get me wrong: I WANT WANT WANT faster, I just don't NEED faster), and that I'll most likely be getting eventually anyways?

Just doesn't make good sense to me.

Not too mention, I feel they've been as transparent as they can be anytime something comes up, and have treated their customers as fair as they can, playing with the hand they've been dealt (By that I mean all the foolishness they need to deal with re: Rogers and Bell). Can't say *that* for the majority of companies out there (EDIT: I don't mean just ISPs. I mean in a more global sense).

*Senior* management taking part in an online forum, on a regular basis? C'mon. That's communication.

I'm no TSI fanboy. I just say it like I see it. They're far from perfect (I'd love to see some more spine re:Voltage... But who knows, perhaps there's legal going-ons that we are not privy too....). But, they sure are trying.

I'm going to wait and see how all these little scenarios play out. Give em time to get an answer from CRTC. Let's see how they handle the Voltage BS... And certainly don't stop giving them the gears to get those issues resolved to our satisfaction!!, but leaving at this point for another provider?? In my opinion, making a decision before you have all the information, is just plain foolish....



lleader

join:2011-01-01
Mississauga, ON
reply to Talesavo

^^^ +1

Well, I've been on DSL 25/7 for a year, and have no complaints. (Well, there IS the modem rental issue...)

Platitude of the day:

"All good things come to those who wait."



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

1 recommendation

reply to TSI Marc

said by TSI Marc:

As an update though, we will be posting the docs for CIPPIC's intervention and also Voltages response. They should be up in the next hour or so.

Up now: »www.teksavvy.com/en/why-teksavvy···ormation
--
Marc - CEO/TekSavvy


TraderOne

@teksavvy.com
reply to TSI Andre

Hi Andre,

Thanks for the following up. If the disconnection happens again, I will give you a shout.

Thanks again.


resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

1 recommendation

This is ridiculous..

I was tweeting the main points to Voltage's submission, while reading it, so I might as well toss'em up here.

LMAO. One of the reasons #copytroll #Voltage asks for @CIPPIC's intervenor to be denied, is that it'd cost Teksavvy more money.

#Voltage #copytroll says @CIPPIC hasn't stated what it intends to file, so shouldn't be granted intervenor.

Oh this gets better. If @CIPPIC is allowed to intervene, #Voltage #copytroll wants CIPPIC paying their expenses.

#Voltage #copytroll says if @CIPPIC intervenes, should only get to file written docs, pertaining to legal issues, nothing against evidence.

#Voltage #copytroll then says if @CIPPIC's intervention is thrown out, they should be awarded costs.

Of course, this is all on top of the fact that they say that CIPPIC has no standing to intervene at all, considering they don't represent anyone.
--
Battle.net Tech Support MVP


MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4
reply to jmck

said by jmck:

said by nitric:

said by TraderOne :

I am pretty happy with Teksavvy except their stance on customer privacy protection. I will make a decision after the Voltage's sh*t. Oh, i got a few disconnection with Teksavvy lately, Reason being " Can not find DNS server"

DNS issues are usually a Rogers issue. You should look into using different servers, like google: »developers.google.com/speed/public-dns/

No, TSI runs their own DNS servers and have recently been having DNS issues (altho not in the last 2 weeks for me at least). I believe their DNS servers were being DDoS'd.

I'd prefer to use DNS servers that don't track me.
Google tracks what you look for, so despite the Google DNS servers being rock-solid and relatively fast, I'd use one TSI DNS server and one OpenDNS server entry in my DNS settings.

cmotors

join:2011-01-28
reply to Doeboye

said by Doeboye:

+1 on the patience!

I'll take a known company who I've only had generally positive dealings with, over an unknown entity (to me) every time. Based on the number of threads that pop up in ALL the forums, all ISPs can have hiccups with installs. Why risk some ridiculous screw up that interrupts my connection, for speeds that won't make an enormous difference to my life ...

+1

It's good to see competition bringing good value to the market. There's always going to be someone cheaper. If the primary concern of someone is to get that ultra deal, I wouldn't necessarily consider that a customer a company could do well to survive on in large numbers. It can be done, but there are better ways to do business. Especially when that same crowd will potentially drop you at the flip of the hat for some better deal shortly down the road. When pricing is closely matched among competitors, it becomes a matter of differentiation through other means. I personally think Teksavvy has this differentiation in spades. Do they have the speeds I crave right now? no. But they've been pretty clear about the situation, and I know they'll do whatever they can to stay competitive, so it's worth waiting for.


d4m1r

join:2011-08-25
Reviews:
·Start Communicat..
reply to TSI Marc

said by TSI Marc:

said by TSI Marc:

As an update though, we will be posting the docs for CIPPIC's intervention and also Voltages response. They should be up in the next hour or so.

Up now: »www.teksavvy.com/en/why-teksavvy···ormation

Thank you for at least being transparent Marc, but I disagree with you're vision and I can only speculate as to the ramifications for all Canadian TPIA customers in the future, when more and more of these blatant fishing expeditions become more prevalent up here.

I of course realize your mouth has to be shut as it is on going, but once that requirement expires, I doubt I can be convinced that opposing the motion was ever done in favour of Canadian customers and not for you're own legal fees. Obviously opposing such a motion would be difficult and expensive for a TPIA, and that is EXACTLY why they picked you guys and not Rogers/Bell/etc....

We even started a fund on here to help pay for legal fees etc and it got 1.5k(?) so imagine if you guys just accepted the funds to oppose the motion and official sanctioned such a legal defense fund? Would it have been time consuming, difficult, and expense? Sure. Would you have had the full support of the community and beyond? Absolutely. Answering "maybe" to someone who wants my name, address, etc got the ball rolling for me, even though I didn't get a notice. Given the inaccuracy and overall fail of the technology firms like Voltage use to collect data, anyone could have received a notice...
--
www.613websites.com Budget Canadian Web Design and Hosting

resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

said by d4m1r:

said by TSI Marc:

said by TSI Marc:

As an update though, we will be posting the docs for CIPPIC's intervention and also Voltages response. They should be up in the next hour or so.

Up now: »www.teksavvy.com/en/why-teksavvy···ormation

Thank you for at least being transparent Marc, but I disagree with you're vision and I can only speculate as to the ramifications for all Canadian TPIA customers in the future, when more and more of these blatant fishing expeditions become more prevalent up here.

I of course realize your mouth has to be shut as it is on going, but once that requirement expires, I doubt I can be convinced that opposing the motion was ever done in favour of Canadian customers and not for you're own legal fees. Obviously opposing such a motion would be difficult and expensive for a TPIA, and that is EXACTLY why they picked you guys and not Rogers/Bell/etc....

We even started a fund on here to help pay for legal fees etc and it got 1.5k(?) so imagine if you guys just accepted the funds to oppose the motion and official sanctioned such a legal defense fund? Would it have been time consuming, difficult, and expense? Sure. Would you have had the full support of the community and beyond? Absolutely. Answering "maybe" to someone who wants my name, address, etc got the ball rolling for me, even though I didn't get a notice. Given the inaccuracy and overall fail of the technology firms like Voltage use to collect data, anyone could have received a notice...

Considering Voltage's lawyers are getting paid 2k/appearance in court, and that the fund has been up for over a month with only 1.5k in it, you guys wouldn't be funding the defense.. Teksavvy would.
--
Battle.net Tech Support MVP

cmotors

join:2011-01-28

1 edit

said by resa1983:

Considering Voltage's lawyers are getting paid 2k/appearance in court, and that the fund has been up for over a month with only 1.5k in it, you guys wouldn't be funding the defense.. Teksavvy would.

Lol, so true. The "community" has spoken with its 1.5....


Optional

join:2012-02-26
Mississauga, ON
Reviews:
·TekSavvy Cable
reply to JonF

In a world ripe with social media and lots of uploading large picture files to share with friends, or funny videos to youtube, or files to your works server..... 1mbps is NOT cutting it anymore. =\. I've considered switching myself.. but hoping against up i'll finally see that 3mbps upload speed with tsi..


The Mongoose

join:2010-01-05
Toronto, ON
Reviews:
·TekSavvy Cable

said by Optional:

In a world ripe with social media and lots of uploading large picture files to share with friends, or funny videos to youtube, or files to your works serve..... 1mbps is NOT cutting it anymore. =\

They know that. It's Rogers who is preventing TSI from getting the higher speeds (leveraging the ludicrous claim that when they gave it to their own customers for free, it wasn't a free upgrade).

geokilla

join:2010-10-04
North York, ON
Reviews:
·TekSavvy Cable

said by The Mongoose:

said by Optional:

In a world ripe with social media and lots of uploading large picture files to share with friends, or funny videos to youtube, or files to your works serve..... 1mbps is NOT cutting it anymore. =\

They know that. It's Rogers who is preventing TSI from getting the higher speeds (leveraging the ludicrous claim that when they gave it to their own customers for free, it wasn't a free upgrade).

Not free. There's a price increase

I'll go through the thread after I watch Criminal Minds.


d4m1r

join:2011-08-25
Reviews:
·Start Communicat..
reply to cmotors

said by cmotors:

said by resa1983:

Considering Voltage's lawyers are getting paid 2k/appearance in court, and that the fund has been up for over a month with only 1.5k in it, you guys wouldn't be funding the defense.. Teksavvy would.

Lol, so true. The "community" has spoken with its 1.5....

Ehhh, did you even bother to read my full post? That's 1.5k with NO official support from TSI and NO wide spread marketing because of that....Just a few security conscious individuals on an obscure internet forum. I hope you realize how much we COULD have raised from all over Canada, social media, TSI's, own website, etc if they actually officially endorsed it to pay for legal costs incurred from opposing the motion.

You can bet you &#* that even other TPIA's would have contributed (thousands?) because it affects them too....
--
www.613websites.com Budget Canadian Web Design and Hosting

resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

said by d4m1r:

said by cmotors:

said by resa1983:

Considering Voltage's lawyers are getting paid 2k/appearance in court, and that the fund has been up for over a month with only 1.5k in it, you guys wouldn't be funding the defense.. Teksavvy would.

Lol, so true. The "community" has spoken with its 1.5....

Ehhh, did you even bother to read my full post? That's 1.5k with NO official support from TSI and NO wide spread marketing because of that....Just a few security conscious individuals on an obscure internet forum. I hope you realize how much we COULD have raised from all over Canada, social media, TSI's, own website, etc if they actually officially endorsed it to pay for legal costs incurred from opposing the motion.

You can bet you &#* that even other TPIA's would have contributed (thousands?) because it affects them too....

Voltage's lawyers complained about Teksavvy linking Michael Geist's posts as well as linking CIPPIC in the original email to affected subscribers.. You can be sure that if Teksavvy were to send out an email supporting this indiegogo fund, they'd bring it to a judge pretty quick.
--
Battle.net Tech Support MVP

Talesavo

join:2011-01-07
London, ON
reply to Doeboye

said by Doeboye:

+1 on the patience!

I'll take a known company who I've only had generally positive dealings with, over an unknown entity (to me) every time. Based on the number of threads that pop up in ALL the forums, all ISPs can have hiccups with installs. Why risk some ridiculous screw up that interrupts my connection, for speeds that won't make an enormous difference to my life (Don't get me wrong: I WANT WANT WANT faster, I just don't NEED faster), and that I'll most likely be getting eventually anyways?

Just doesn't make good sense to me.

Not too mention, I feel they've been as transparent as they can be anytime something comes up, and have treated their customers as fair as they can, playing with the hand they've been dealt (By that I mean all the foolishness they need to deal with re: Rogers and Bell). Can't say *that* for the majority of companies out there (EDIT: I don't mean just ISPs. I mean in a more global sense).

*Senior* management taking part in an online forum, on a regular basis? C'mon. That's communication.

Funny that you should say that, since I had those problems when switching from Rogers to Tek. Sorry, Tek is behind the curve and there are better options out there, if I used your mindset, I'd still be on Rogers. If Tek has appealing offers, then I'll reconsider when those come up; I've already set the date for cancellation so unto a brave new world.


XNemesis

join:2002-11-16
Kitchener, ON

1 edit
reply to Talesavo

So the decision comes out in a month or two. How long after that decision from the CRTC will we then have to wait while Rogers drags their feet fulfilling a possible speed matching and price reducing decision from the CRTC? 3-4-6 months more, or is it immediate?

I say this because if it's immediate it doesn't seem like there's ever been any real enforcement of CRTC decisions so Roger's could just take their sweet time getting TSI the higher speeds?



troll_tage

@snydernet.net
reply to resa1983

said by resa1983:

Voltage's lawyers complained about Teksavvy linking Michael Geist's posts as well as linking CIPPIC in the original email to affected subscribers.. You can be sure that if Teksavvy were to send out an email supporting this indiegogo fund, they'd bring it to a judge pretty quick.

Voltage's lawyers are desperate and as expected are full of sh.t. Original e-mail is right in front of me. There are no links to Michael Geist posts and no links to CIPPIC. But hey, its trolling, anything goes for a buck or two.

BTW the only outside link that exists in original e-mail is The Government of Canada’s Balanced Copyright:
»balancedcopyright.gc.ca/eic/site···ml#amend so voltage can go and .... themselves.

cmotors

join:2011-01-28

1 edit
reply to d4m1r

said by d4m1r:

Ehhh, did you even bother to read my full post? That's 1.5k with NO official support from TSI and NO wide spread marketing because of that....Just a few security conscious individuals on an obscure internet forum. I hope you realize how much we COULD have raised from all over Canada, social media, TSI's, own website, etc if they actually officially endorsed it to pay for legal costs incurred from opposing the motion.

Yep, I did indeed read your whole post. I just find generalizations made in internet forums quite questionable when they purport to represent a large amount of people. The vast majority of teksavvy customers do not post here, yet a vocal minority of people post in a forum as if it is representative of a much larger number of people that they are speaking for. If this really was a major community issue that everyone is supposedly having an adverse reaction to, I would imagine that 1.5k would be far higher.

The idea of having no support or marketing is indicative not only of your point, but also that the majority of the customers don't follow this issue, and the views expressed here are reflective of a minority (yet are thrown around as if there is a majority opinion behind them). Not to mention on top of that, the number of people who are aware of but have decided not to donate or spread it word of mouth. This itself is telling about how many people "really" are disaffected over all of this. One wouldn't have to market it if the views being thrown around here really were held by the majority (or at least a relatively significant number). People would be lining up to support the initiative. The issue has been in the news quite a bit, so... As well, word of mouth would certainly be powerful if the amount of people disaffected really is as large as some people here seemingly contend. Just not seeing the traction there.

resa1983
Premium
join:2008-03-10
North York, ON
kudos:10
reply to troll_tage

said by troll_tage :

said by resa1983:

Voltage's lawyers complained about Teksavvy linking Michael Geist's posts as well as linking CIPPIC in the original email to affected subscribers.. You can be sure that if Teksavvy were to send out an email supporting this indiegogo fund, they'd bring it to a judge pretty quick.

Voltage's lawyers are desperate and as expected are full of sh.t. Original e-mail is right in front of me. There are no links to Michael Geist posts and no links to CIPPIC. But hey, its trolling, anything goes for a buck or two.

BTW the only outside link that exists in original e-mail is The Government of Canada’s Balanced Copyright:
»balancedcopyright.gc.ca/eic/site···ml#amend so voltage can go and .... themselves.

Voltage got to edit the email that went out. That's where that paragraph about retaining evidence (ie don't wipe your drives) came from. Considering the links to Michael Geist & CIPPIC weren't in the email, they removed it before approving it for TSI.
--
Battle.net Tech Support MVP

diskdocx

join:2005-09-26
Burlington, ON
reply to Tx

said by Tx See ProfileRogers keep raising their prices every 6 months (last one was June 2012) and I cannot emphasize how silly their prices are getting now. Can anyone (you?) even try to come up with a decent reason? I doubt it lol It doesn't make sense.

Have you not seen how much Rogers is spending on the Blue Jays roster???

I think it's pretty obvious why the price hikes keep coming.



silvercat

join:2007-11-07
Reviews:
·Start Communicat..

said by diskdocx:

Have you not seen how much Rogers is spending on the Blue Jays roster???
...

It's for a worthy cause