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bkmartin

join:2013-01-16
Cary, NC

[VA] only a single downstream channel bonded

I just received Cox HSI service this week with a Cox supplied CG3000D cable modem. It seems to work for the *most* part, but occasionally sites do not load or take a long time to load. In addition, I setup a long running ping test and I do see some periods of packet loss and slow performance. Looking in my connection status, I see the information I will paste below.

My questions:

1) Shouldn't I have more then 1 downstream bonded channel?? I have tried powering off the modem multiple times, each time I just get the one downstream bonded channel.
2) Do the SNR/Power levels look ok?

It seems like I need to get a tech to come back and check on this install, but thought I would run it by the community first. Thanks.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 579000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK DEF001_vm2.0_d.cfg
Security Enabled BPI+

Downstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked
Locked QAM256 76 5360 Ksym/sec 579000000 Hz -2.5 dBmV 41.4 dB DOCSIS
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power
Locked TDMA and ATDMA 4 2560 Ksym/sec 36200000 Hz 43.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Well you could send CoxTech1 See Profile a PM on here, with your modem's mac address, and he could look over things from his end. Which he should be able to tell you if you should be bonding channel's or not. He should be back on here tomorrow, so if you do send him a PM with your modem's mac address, he should reply sometime tomorrow. Btw he work's for cox, and helps out here. So you can trust CoxTech1 See Profile with your modem's mac address in a PM, but not something you should post on the forums here.

bkmartin

join:2013-01-16
Cary, NC
Thanks for the suggestion. I will try a PM


tekjunkie
Serious Lurker
Premium
join:2005-12-06
Newport News, VA
reply to bkmartin
please PM me or coxtech1 your mac address.

lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
said by tekjunkie:

please PM me or coxtech1 your mac address.

Hello stranger :P, and yes you can also PM tekjunkie See Profile. As he is another great cox guy who helps out here. Between the both of them, you will get the answer, and help to your question's about your internet.


CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:79
Roanoke market doesn't have DOCSIS 3.0 yet.