said by Gimli:lol NAILED it in one mister garabaldi !!!!!!
You need to speak to a non-idiot at Teksavvy, given if you described what the picture says, and the fact that you lost service connectivity as opposed to simple not having it, it needs to be escalated.
The Telus tech was an idiot and they need to send a non-idiot there to fix it.
This world is becoming a place two types of people 1 - idiots and 2- non-idiots that fix what idiots try to do.
/Ive had a rough day.... with you guessed it.... alot of idiots!