said by freethought:I don't know how you can look at that table and come to that point of view in light of the facts.
The table says my speeds should be 30/2. I signed up for RR service before 1/15/13, and I have Turbo.
I don't think the table can be any more clear. What's confusing is your info about the required modem upgrade and additional charge, which are mentioned nowhere on the BHN page.
You have Turbo 20/2 which runs on a D2 or D3 modem. The new Turbo tier 30/2 is only available on D3 equipment and therefore the modem will have to be exchanged out. We send a tech out and there is no charge for the visit.
What I think you don't understand is the website reflects the currently available tiers. Your 20/2 tier is no longer available however those who have it may keep it aka they are grandfathered. Going foward all new customers who order or upgrade to Turbo get 30/2 and they will get a D3 modem.