Throughput problems on regular ADSL Service
I've been a Cincinnati Bell customer for about 6 years and until a couple of months ago the service was just fine. I routinely got about 4.2 megabits download and about 600K upload no matter what time a day.
Starting a couple of months ago the service really went to hell at night (7-11pm) and I was getting lots of dropped packets. I ran several of the tests from here and in addition to my connection losing packets there was always a switch a couple of hops above me losing lots of packets. I did the usual tests on my router and hooked a laptop directly into the ADSL bridge just to make sure my router wasn't at fault and of course it wasn't. Then I called and complained several times. They sent a tech out to test my line quality and of course it was fine, which I tried to tell them it was because this only happened during prime usage times.
When I tried to tell them that it looked to me like an upstream switch might be overloaded the guy told me that the "senior" engineers told him that it purposely dropped packets on the tests I had run as a "security" measure. Shortly after that I noticed that my line speed had been lowered from 5mbits to 4mbits although when I called about that they said my line speed wasn't lowered, although I haven't gotten more than 3.2 megabits throughput, even in the middle of the night, since the last time I complained. I'm wondering if you complain too much and sound like you are an I/T type person (which I am) that they punish you by lowering your line speed for bothering them or pointing out that they have a capacity problem.
Has anyone else with regular ADSL noticed the problem in the evenings? Here is an example of the line quality tests I've run when it's happening (note the switch at 10ge8-4.sw1.core.fuse.net):
Hop Host LOSS Rcv Sent Best Avg Worst
0 ae-2.bb-c.slr.lxa.us.oneandone.net 0% 60 60 0.31 0.38 0.89
1 ae-10.bb-c.ms.mkc.us.oneandone.net 0% 60 60 0.77 0.86 1.86
2 ae-11.bb-c.ws.mkc.us.oneandone.net 0% 60 60 0.84 0.93 1.41
3 ae-10.bb-d.ws.mkc.us.oneandone.net 0% 60 60 0.95 2.09 30.09
4 te-3-2.bb-d.cr.chi.us.oneandone.net 0% 60 60 11.57 15.55 144.27
5 equinix.chi.fuse.net 0% 60 60 11.61 11.73 11.91
6 CHI1.CIN1.core.fuse.net 0% 60 60 27.42 27.58 28.02
7 18.104.22.168 0% 60 60 27.37 27.50 27.71
8 10ge8-1.newsw2.core.fuse.net 0% 60 60 22.70 23.01 38.09
9 10ge8-4.sw1.core.fuse.net 50% 30 60 22.78 22.91 24.98
10 ws-osr2-vl34.zoomtown.com 0% 60 60 22.87 22.96 23.36
11 xx.xx.xx.xx.DED-DSL.fuse.net 10% 54 60 41.32 45.22 52.25
You've got a static IP.
I'm assuming you're on ADSL 2 so you probably have a Westell.
If I remember, Static IP on the ADSL 2 network would work dynamically.
Try using something connected to the back of the CPE router, ethernet and not wireless, and see if you can get out using DHCP.
If you can, then you can run the tests side by side.
My gut tells me there's some wonky routing issue going on.
|reply to mudtoe |
I am in a rural area east of Cincy. Same issues on ADSL except the my problems start at around 11am and go all day. I get around 400kbps throughout the day. I had techs come out 5 or 6 times in the past 2 months, spent countless hours on the phone. They finally admitted that the DSLAM site here is way overloaded and outdated and they can't do anything about it.
Zoomtown is the only interent provider I can get here. We have no cable on the road. Im stuck with basically no internet except for the early morning hours.