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clikonco

join:2012-12-02
Claremont, CA

Verify Official Verizon Email

I am unsure if this e-mail is truly from the Verizon team as numerous flags popped up after re-reading the email. Additionally I was wondering if SouthwestCR was legitimate? Thank you.

x-store-info:J++/JTCzmObr++wNraA4Pa4f5Xd6uensydyekesGC2M=
Authentication-Results: hotmail.com; spf=pass (sender IP is 140.108.26.141) smtp.mailfrom=southwestcr@verizon.com; dkim=none header.d=verizon.com; x-hmca=pass
X-SID-PRA: southwestcr@verizon.com
X-AUTH-Result: PASS
X-SID-Result: PASS
X-Message-Status: n:n
X-Message-Delivery: Vj0xLjE7dXM9MDtsPTE7YT0xO0Q9MTtHRD0xO1NDTD0w
X-Message-Info: aKlYzGSc+LlZYjyuJfh5TQDXNqT05taZwgi/OvWt4DAWqTjC1uofx6lNzoT8sDFYsODBANNGhx2XVmdAoRlsLAKOPB2PEIx/IgLwXy5QM/nK2p5Csz6MKBI8KVt3ccx/3Jso0h+yGp9qHUs0AC3NyedJArXNMNwx
Received: from fldsmtpe02.verizon.com ([140.108.26.141]) by SNT0-MC3-F1.Snt0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4900);
Wed, 16 Jan 2013 11:00:53 -0800
X-IronPort-Anti-Spam-Filtered: false
Received: from unknown (HELO fldsmtpi02.verizon.com) ([166.68.71.144])
by fldsmtpe02.verizon.com with ESMTP; 16 Jan 2013 19:00:53 +0000
From: SouthwestCR
X-IronPort-AV: E=Sophos;i="4.84,480,1355097600";
d="scan'208,217";a="397148239"
Received: from fhdp1lumxc7hb04.verizon.com (HELO FHDP1LUMXC7HB04.us.one.verizon.com) ([166.68.59.191])
by fldsmtpi02.verizon.com with ESMTP; 16 Jan 2013 19:00:52 +0000
Received: from FHDP1LUMXC7V31.us.one.verizon.com ([169.254.1.30]) by
FHDP1LUMXC7HB04.us.one.verizon.com ([166.68.59.191]) with mapi; Wed, 16 Jan
2013 14:00:52 -0500
To: "www.clikonco@hotmail.com"
Date: Wed, 16 Jan 2013 14:00:51 -0500
Subject: Poor DSL Speed Issue
Thread-Topic: Poor DSL Speed Issue
Thread-Index: AQHN9BvN+0pQj1010U27UcoZwuVulA==
Message-ID:
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
acceptlanguage: en-US
Content-Type: multipart/alternative;
boundary="_000_A621494D2CCD5240BF0EA5ED1484C0DD0118F72B5CFHDP1LUMXC7V3_"
MIME-Version: 1.0
Return-Path: southwestcr@verizon.com
X-OriginalArrivalTime: 16 Jan 2013 19:00:54.0013 (UTC) FILETIME=[CF23B2D0:01CDF41B]

--_000_A621494D2CCD5240BF0EA5ED1484C0DD0118F72B5CFHDP1LUMXC7V3_
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Dear Mr. Chang

Thank you for your e-mail regarding issues you are having with your Verizon=
service.

We would like an opportunity to speak to you personally to make sure your q=
uestions and concerns are accurately outlined, so we can work to provide a =
resolution as quickly as possible. If you would please provide your;

Verizon billing telephone number or account number,

A daytime number to reach you and the best time to call

Once the requested information is received we will contact you so we can be=
gin our investigation. We look forward to working with you to address you=
r concerns and thank you in advance for bringing this matter to our attenti=
on.

Sincerely,

SW Executive Team

--_000_A621494D2CCD5240BF0EA5ED1484C0DD0118F72B5CFHDP1LUMXC7V3_
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

&n=
bsp;
Dear Mr. Chang


 


Thank you for your e-mail re=
garding issues you are having with your Verizon service.  =


 


We would like an opportunity=
to speak to you personally to make sure your questions and concerns are ac=
curately outlined, so we can work to provide a resolution as quickly as pos=
sible. If you would
please provide your;=



Verizon billing telephone nu=
mber or account number,


A daytime number to reach yo=
u and the best time to call




Once the requested inf=
ormation is received we will contact you so we can begin our investigation.=
   We look forward to working wi=
th you to address your concerns and thank you in advance
for bringing this matter to our attention.  


 


 


 


 


Sincerely,



SW Executive Team



 
 
 
 
 
 

--_000_A621494D2CCD5240BF0EA5ED1484C0DD0118F72B5CFHDP1LUMXC7V3_--


nwrickert
sand groper
Premium,MVM
join:2004-09-04
Geneva, IL
kudos:7
Reviews:
·AT&T U-Verse

said by clikonco:

I am unsure if this e-mail is truly from the Verizon team as numerous flags popped up after re-reading the email. Additionally I was wondering if SouthwestCR was legitimate?

Please, always use a code block for email headers. You can do that with:
[code]
the header text goes here
[/code]

That link local IP address "169.254.1.30" in the headers is a bit strange, though not necessarily a problem. They ask for:

Verizon billing telephone number or account number,

A daytime number to reach you and the best time to call

If it were me, I would provide the phone number for your service, but not the account number. Your phone number isn't very private information anyway.

And also a number to reach you at isn't very private.

If they follow through and call you, then you would soon know whether it is for real, based on what they say.

My best judgment, based on what I see, is that this is probably legit.
--
AT&T Uverse; Zyxel NBG334W router (behind the 2wire gateway); openSuSE 12.2; firefox 18.0


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
·Pacific Bell - SBC

said by nwrickert:

That link local IP address "169.254.1.30" in the headers is a bit strange ...

This line:
Received: from FHDP1LUMXC7V31.us.one.verizon.com ([169.254.1.30]) by
 FHDP1LUMXC7HB04.us.one.verizon.com ([166.68.59.191]) with mapi; Wed, 16 Jan
 2013 14:00:52 -0500
 
Is not at all strange. It is typical of a Microsoft mail client, such as Outlook, connecting to a message submission server from an ad hoc internal network. It is reasonable and acceptable.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

clikonco

join:2012-12-02
Claremont, CA
reply to nwrickert

I apologize for not using code block. Thank you for your replies!



pcdebb
RIP lil hurricane
Premium
join:2000-12-03
Brandon, FL
kudos:5
Reviews:
·Bright House
reply to clikonco

had you previously contacted verizon about your service? What "matter" did you "bring to their attention"? They should already have your contact info so they shouldnt have to solicit this in an email in order to "begin an investigation".

I flag it as suspicious.
--
| map your city |



AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1
reply to NormanS

said by NormanS:

said by nwrickert:

That link local IP address "169.254.1.30" in the headers is a bit strange ...

This line:
Received: from FHDP1LUMXC7V31.us.one.verizon.com ([169.254.1.30]) by
 FHDP1LUMXC7HB04.us.one.verizon.com ([166.68.59.191]) with mapi; Wed, 16 Jan
 2013 14:00:52 -0500
 
Is not at all strange. It is typical of a Microsoft mail client, such as Outlook, connecting to a message submission server from an ad hoc internal network. It is reasonable and acceptable.

sarcasm will get you everywhere.

What corporate environment uses an "ad hock internal network"?

--
* seek help if having trouble coping
--Standard disclaimers apply.--