Topic 'cable service' in forum 'Bright House Networks' - dslreports.com

Re: cable service

Fri, 18 Jan 2013 13:52:34 EDT

DeadSurvivor posted : Still taking some time after powering up the set-tops (longer than usual - up to 10 min) ... Would leave them on but heard they are energy hogs when left on 24/7 ...
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B-Movie DVDs

Re: cable service

Thu, 17 Jan 2013 14:27:46 EDT

BHNtechXpert posted : Okay folks...if your box has not returned to normal operation by now please go ahead and reboot the box.

Re: cable service

Thu, 17 Jan 2013 14:17:19 EDT

Nayan posted : It's coming back slowly. Just be patient :).

Re: cable service

Thu, 17 Jan 2013 14:14:51 EDT

anon posted : 1:58pm & my cable is still OUT. When will I be restored?

Re: cable service

Thu, 17 Jan 2013 13:48:13 EDT

anon posted : Your really should have done a public service announcement as to your difficulties and expected resolve time. Maybe next time?

Re: cable service

Thu, 17 Jan 2013 13:28:08 EDT

Gizmo posted : My cable box IS ALIVE!!! ;) Thank you! :)
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giz~

Re: cable service

Thu, 17 Jan 2013 13:13:08 EDT

BHNtechXpert posted : You're welcome and thank you again all for being patient today...

Re: cable service

Thu, 17 Jan 2013 12:59:41 EDT

anon posted : Cable is restores, thank you!

Re: cable service

Thu, 17 Jan 2013 12:50:35 EDT

BHNtechXpert posted : Things are recovering quickly now...please do not reboot your boxes still however. Thank you again for being patient today....

Re: cable service

Thu, 17 Jan 2013 12:42:39 EDT

BHNtechXpert posted : Please do not reboot your box at this time...I will update you shortly.

Re: cable service

Thu, 17 Jan 2013 12:35:56 EDT

anon posted : My box says there was an error downloading the app, not that it's having trouble coming back on or that it's slow, it says error.

Re: cable service

Thu, 17 Jan 2013 12:16:30 EDT

BHNtechXpert posted :

said by MarkSCB :

OK, then they smart-bricked some of the boxes. In parts of Orlando, Deland, and Brevard county.

Again no...

Whats happening is in my post above yours.

Re: cable service

Thu, 17 Jan 2013 12:10:44 EDT

anon posted : Stuff happens. We will all survive a day without TV. However, it would be appropriate for Brighthouse to communicate such issues with a simple notice posted on their Home Page or a blurb at the News 13 website. So much effort is spent telling us how wonderful it is to live in a Brighthouse and touting JD Power Awards. Likewise, CFNews13 is always trying to push us to their website for relevant info. This is an opportunity missed to live up to the endless marketing hype.

Re: cable service

Thu, 17 Jan 2013 12:06:43 EDT

anon posted : OK, then they smart-bricked some of the boxes. In parts of Orlando, Deland, and Brevard county.

Re: cable service

Thu, 17 Jan 2013 11:54:30 EDT

BHNtechXpert posted : Some Bright House Networks customers may be experiencing problems with their cable boxes. Very early this morning we were performing pre-planned upgrade maintenance to our network to improve and increase performance. It is taking longer for some boxes to come back on line in parts of Orlando and Deland. We apologize for any inconveniences to our customers. We expect to be back to normal soon.

Re: cable service

Thu, 17 Jan 2013 11:54:24 EDT

BHNtechXpert posted :

said by techman01:

Looks like Brighthouse bricked all the cable boxes when they sent an update out last night. Classic.

No that would not be correct.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

Re: cable service

Thu, 17 Jan 2013 11:40:59 EDT

anon posted : Any updates?

Re: cable service

Thu, 17 Jan 2013 11:39:47 EDT

techman01 posted : Looks like Brighthouse bricked all the cable boxes when they sent an update out last night. Classic.

Re: cable service

Thu, 17 Jan 2013 08:37:35 EDT

BHNtechXpert posted : Please do NOT reboot your boxes at this time. I will update you when things change.

There is no need to call in...we are aware and I will update you as needed.

Re: cable service

Thu, 17 Jan 2013 08:30:59 EDT

anon posted : My BH cable in Deland went out around 1:00am. Error code IA01

Re: cable service

Thu, 17 Jan 2013 08:30:15 EDT

BHNtechXpert posted : No need to call in... we are aware and apologies for the difficulty reaching us this morning.

Re: cable service

Thu, 17 Jan 2013 08:04:41 EDT

Nick123456 posted : Glad to see I'm not the only one with a house full of cable boxes offline. Cape Canaveral here, Also confirmed with my mother in Indian Harbour Beach.

Re: cable service

Thu, 17 Jan 2013 07:53:16 EDT

Nayan posted : Just be patient. We're all having some issues this morning and getting upset won't help or fix it. It'll be resolved it just takes time.

cable service

Thu, 17 Jan 2013 05:43:10 EDT

anon posted : Both of my TV's were out. I called customer service and I waited for 40 minutes never got through. I went on line to live chat and never got a response. Bright house has the worst customer service. It is extremely difficult to speak to anyone. As a responsible consumer I expect excellent service. I want to speak to someone not a machine. :mad: