said by schaps:That's a industry wide standard. For various reasons as well which said by StreatorTech:
...We do not provide firewalls period. Any sort of security is up to the consumer, as it should be.
Not disputing your opinion, but do you think this position is common in the industry? In my experience, at least regarding small business accounts, it's rather rare to not provide a firewall/router. But I am seeking to learn here.
said by schaps:People not read the fine print is their own fault. If you do read and don't understand ask. said by silbaco:
Businesses of any size should always have their own security.
Of any size? Perhaps if you said businesses of a size able to hire an IT person, I might agree. Aside from that, few small businesses understand their needs, especially those in non-tech industries.
I would counter that an ISP selling a small business customer away from their existing ISP which did provide a firewall has a professional responsibility to make sure this customer understands that their formerly private network will now be exposed wide open to the Internet. But since the sale tactic is price-based, that disclosure might negatively affect the customer's decision. It's probably all in the fine print, but every ISP knows that few customers read it and most would not understand it if they did. I'm not getting convinced that this isn't a crappy business practice.