|reply to sivran |
Re: [Rant] Chase Online Banking Security
said by sivran:
You should place a fraud alert with the credit reporting agencies, if you haven't already.
I did. Thanks.
Chase is reimbursing me, but it takes them up to 5 days. So it's going to end up costing them more money as they said they will also cover the fees my credit card company is going to hit me with as the payment that was due and scheduled yesterday is going to bounce.
I don't know why they don't just give it to us immediately. We've had an account for many many years with them. If they discovered there was no fraud they could take it back later. BOA did that when their ATM ate my check deposit. once They credited me while on the phone call while they conducted their search. If the search didn't find the check they would remove the money when it was complete. But hey if they want to spend extra money on this to reimburse me for the fees, they are more than welcome.
So it seems Chase was an innocent victim in this too.
A spoke to a senior account specialist today and found out the following. When the person called and spoke to the rep on Sunday to get the email address changed they were given a high security test. This is where they look up info from your credit report and quiz you on several questions only you should know. Like which of the following vehicles have you ever owned, etc...
The person passed the test which is why the information was allowed to be changed. But that means the person has access to my credit report. Is there a way to find out from the 3 bureaus if anyone else ordered my report and what information was used to order the report? Email address, mailing address, etc...? That way I can give the information over to the police.
They should be able to do that. Explore one of their websites to see. Calling them, as I recently found out, is an exercise in frustration as you end up in IVR hell with all three of them.--
Think Outside the Fox.
said by sivran:
They should be able to do that. Explore one of their websites to see. Calling them, as I recently found out, is an exercise in frustration as you end up in IVR hell with all three of them.
Yes it is. I'm hoping someone has a direct number to a live person.