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JohnT
@bhn.net

JohnT to BHNtechXpert

Anon

to BHNtechXpert

Re: [TV] Cisco freezing on downloading app

It would be helpful, and reduce the number of calls you must be getting, if a message explaining the issue could be put up on www.brighthouse.com under 'Support' indicating the geographic area where the problem is occurring. If there is no capability of doing this now it might be a good idea for the future.

AudibleAura
@bhn.net

AudibleAura

Anon

Agreed, if the phone system is overwhelmed and chat isn't going to be offered a message needs to be publicly displayed.

I can only hope this update is super awesome and maybe we'll finally get a 16:9 aspect ratio program guide. Been waiting for that for years.

Cape Canaver
@bhn.net

Cape Canaver to JohnT

Anon

to JohnT
Hey Brighthouse! That was a great idea about posting on your home page (and updating when we can "try again"). Save you all those pesky calls and show the customers you really do care.