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CoxVegas
join:2011-07-25
Las Vegas, NV

CoxVegas to bryant313

Member

to bryant313

Re: [ALL] Cox Annual Speed Upgrade

said by bryant313:

so i called cox today and was asking about the new firmware for my Cisco DPQ3212 and was told cox does not do firmware updates and you have to download and install them your self and was told this by 3 different reps

i thought Cox was supposed to push new firmware to the modems automatically?

so i called one more time and spoke to one more rep who told me that Cisco pushes their updates through Cox and if you want the newest firmware you have to call Cisco

i have never had this many issues with trying to get some firmware before

Our front line people really don't know about the different firmwares.

New firmwares are generally slow-rolled (unless it's a security fix), automatically over a few weeks. The various people on here can force an update to an individual modem if required (usually you get a new modem with an ANCIENT firmware and it hasn't been hit by the automatic sweep yet).
bryant313
join:2011-05-24
Las Vegas, NV

bryant313

Member

i was able to get the new firmware

i got it some time late last night
bryant313

bryant313

Member

looks like it will be year 3 of price increase followed by no internet speed increases
kboxvegas4
join:2001-11-29
Las Vegas, NV

kboxvegas4

Member

Just got off the phone with Cox about my node issues, looks like the speed upgrades are hitting Jan 31st. Premiere is going to 50/10 and ultimate is going to 150/20. This is for Las Vegas, dont know about the rest of the markets.
EyeInTheSky
join:2010-09-20
Las Vegas, NV

EyeInTheSky

Member

That would be awesome....but sounds too good to be true.
bryant313
join:2011-05-24
Las Vegas, NV

bryant313 to kboxvegas4

Member

to kboxvegas4
i certainly hope that is true but i think the rep meant to say that premier would go to 36 down and 10 up and ultimate would go to 100 down and 20 up but i could be wrong here

AnonPhx
@cox.net

AnonPhx

Anon

I just got off the phone and was told preferred was going to be 25/5, Premier was going to 50/10 and Ultimate was being raised to 150/20.

This was for the Phoenix market and was also told it was coming Jan 31st.
Azlen
join:2010-05-03
Peoria, AZ

Azlen

Member

That's good news. I wonder if the data caps will change as well.
bryant313
join:2011-05-24
Las Vegas, NV

bryant313 to AnonPhx

Member

to AnonPhx
no kidding well if were getting positive results i guess it can be safe to say its very possible hopefully its true and the reps are not embellishing it
Smith5
Premium Member
join:2000-07-13

Smith5 to AnonPhx

Premium Member

to AnonPhx
I was told the same thing today for Las Vegas. That's great news!

skeechan
Ai Otsukaholic
Premium Member
join:2012-01-26
AA169|170

skeechan to kboxvegas4

Premium Member

to kboxvegas4
I am skeptical of 150/20 because a few markets in New England got their upgrades and Ultimate was bumped to 100/20 and caps were unchanged.

»ww2.cox.com/residential/ ··· ult_0329

150/20 would be really sweet though.
Needleinthha
join:2009-11-30
Chandler, AZ

Needleinthha

Member

said by skeechan:

I am skeptical of 150/20 because a few markets in New England got their upgrades and Ultimate was bumped to 100/20 and caps were unchanged.

»ww2.cox.com/residential/ ··· ult_0329

150/20 would be really sweet though.

I agree, I seriously doubt we would have higher speeds than new england where they have fiber to compete with...the only competition here is us west...er...qwest, wait, i mean century link. they can keep changing their name but their service has sucked for centuries. i would be happy if we would get upgraded to 100/20. but even that sounds too optimistic to me...guess we will see.

jh20001
TheSaint
join:2012-11-18
Las Vegas, NV

jh20001

Member

50/20!!!
Rob_
Premium Member
join:2008-07-16
Mary Esther, FL

Rob_

Premium Member

It may not be official, there appears to be that premiere is now up to 45 megs according to their website.

Would be nice if Ultimate got an increase.

This is pathetic, Cox..

-Rob
bryant313
join:2011-05-24
Las Vegas, NV

1 edit

bryant313 to Smith5

Member

to Smith5
i was also told the same things today when calling cox for a packet loss and tilling on the tv

i was told premier is going too
62mbps down and 12mbps up

ultimate he said was 180mbps down and 30mbps

i think these are with power boost but at these speeds power boost seems unnecessary

and yes he said it would take effect on January 31st

skeechan
Ai Otsukaholic
Premium Member
join:2012-01-26
AA169|170

skeechan

Premium Member

I think they all have no clue LOL.
bryant313
join:2011-05-24
Las Vegas, NV

bryant313

Member

well he said he read it off of a email that all cox employes received
and he was a local Las Vegas tech

skeechan
Ai Otsukaholic
Premium Member
join:2012-01-26
AA169|170

skeechan

Premium Member

No RI which already got their upgrades will be at 110Mb while everyone else gets 180? That makes no sense.

But being an Ultimate user I really hope you are right. 180Mb would be bitchen.
bryant313
join:2011-05-24
Las Vegas, NV

bryant313

Member

i do understand that but who knows maybe they will raise the Rhode Island speeds as well
bryant313

bryant313 to skeechan

Member

to skeechan
take a look at this

»[NV] Queen Beatrix of the Netherlands' Birthday Present
Azlen
join:2010-05-03
Peoria, AZ

Azlen

Member

Queen Beatrix's birthday is Jan 31st BTW. Looks like we'll be getting something nice as well.

jh20001
TheSaint
join:2012-11-18
Las Vegas, NV

jh20001 to skeechan

Member

to skeechan
and I totally agree. Internal communication isn't one of their strong points...of course that always leads to poor external communication.
Smith5
Premium Member
join:2000-07-13

Smith5 to bryant313

Premium Member

to bryant313
I was told (up to) 188 Mbps downstream w/ PowerBoost for the Ultimate. The info came from his email.

pebkac
@apollogrp.edu

pebkac to bryant313

Anon

to bryant313
Yes, Cox has upgraded my Ultimate from 55Mbps down / 5Mbps up to 180Mbps down 30Mbps up. VERY happy