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Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House
reply to jk586

Re: [Tampa] 10% subscription speed for weeks and extreme latency

Have you tried to do speed tests hard wired with computer connecting directly to the modem ? if speeds are good maybe your router needs to be replaced ?? Just Call BHN make an appointment for a cable guy to come out and check your signal levels and look at your modem. If they see any speed issues they will fix it via changing splitters , changing cable connectors and checking up on the pole.
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Bakersfield Region Taft CA Brighthouse Customer Since 2003



jk586

@bhn.net

I've used different coaxial cables and I've been in different locations. The speed is still an issue regardless of whether I'm using wifi or am plugged into router via ethernet. Trace route shows latency between road runner servers, it's not on my end. I guess I'll call them again and see what happens.



Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House

Take the router out of the equation for now lol Plug the Ethernet cord coming from your Cable Modem And plug that cord DIRECTLY into your Computers LAN port. unplug your modem for 15 seconds then plug it back in. Wait a few seconds for the modem to sync now reboot your computer THEN do speed tests
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Bakersfield Region Taft CA Brighthouse Customer Since 2003