said by Teddy Boom: You'll be told "sorry, can't help, get a new modem." Hence an approved modem is strongly recommended.
+1
said by Teddy Boom:Modem firmware is not end user upgradable. I do the upgrades here in Toronto, mlord does them in Ottawa, but I don't know anybody in London able to do the work.
(rocca, maybe you need to train the office receptionist in modem flashing ;P)
I'll have to get you to train me first.