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puudleduudle

@embarqhsd.net

Getting aggravated/Slow Connections

I live in a rural area that only CenturyLink provides internet service for.
What I'm currently paying for is 1.5Mbps speeds, but my speed is (my ping is normally 80, but I have some tabs open because I'm searching through these forums):
»www.speedtest.net/result/2444327378.png

This is my modem, and I've bridged it and it helped none:
»www.pacificgeek.com/productimage···660R.jpg

I've tried calling them and they've been apathetic for about a year now, but their truck was at our neighbors house last week, and a friend of mine has installed a gateway on their road and live about 5 minutes away from me.

The only information I've been given, and it doesn't make sense since they seem to give perfect service to everyone else, is that the distance is the problem that factors into the speed.

I also enjoy playing games online, so you can imagine my frustration when it takes nearly a month to download a game.

Am I getting speeds I pay for? Should I upgrade my modem? I'm at a loss.

puudleduudle

join:2013-01-18
Cameron, NC
In addition, I live a half-mile down a dirt road from a main road.


Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:5
reply to puudleduudle
Your speed test shows that you are not anywhere close to 1.5mb. Yes, distance plays a major role in what you can expect to get from a DSL connection.

Can you get into your MODEM and post your stats as that might shed some more light on your connection.
--
"You can observe a lot by watching". Yogi Berra

puudleduudle

join:2013-01-18
Cameron, NC
said by Irish Shark:

Your speed test shows that you are not anywhere close to 1.5mb. Yes, distance plays a major role in what you can expect to get from a DSL connection.

Can you get into your MODEM and post your stats as that might shed some more light on your connection.

Could you tell me how to do that?


Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:5

1 edit
See if this works:

1. Open a web browser and go to »192.168.2.1.

2. Use the default password of 1234. If you are asked to change the password, select "Ignore". Select "Advanced Setup". Select "Apply".

3. Select "Maintenance". Select "Diagnostic".

4. Select the "General" tab.

5. In the TCP/IP box, enter the IP address or domain name that you want to ping. Select the "Ping" button.

6. Select the "DSL Line" tab. Select the "Capture All Logs" button. This will run tests on the modem. You can view the "Up\Downstream Noise Margin", "Attenuation", and "Signal Power".

If no go:

Line 1. Open a web browser and go to »10.0.0.1, if prompted, enter the default password of 1234.

2. Select "Maintenance". Select "Diagnostic".

3. Select the "DSL Line" tab.

4. From the choices at the bottom, select DSL Line Status. After selecting this option the screen will refresh and display the line statistics.

If still no go:

1. Open a web browser and go to »192.168.2.1.

2. Under Maintenance, select "System Status".

3. Select "Show Statistics".

1. Open a web browser and go to »192.168.2.1.

2. Under Maintenance, select "Diagnostic".

3. Select "Connection".

4. Select "DSL Line / ATM Status".

--
"You can observe a lot by watching". Yogi Berra

puudleduudle

join:2013-01-18
Cameron, NC
said by Irish Shark:

method 2

Okay, I figured it was that. Just wanted to make sure. I'm not as savvy when it comes to modem/router talk.

noise margin upstream: 11 db
output power downstream: 13 db
attenuation upstream: 31 db
tone 0- 31: 00 00 00 55 66 66 66 65 55 54 44 33 33 22 22 00
tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
noise margin downstream: 13 db
output power upstream: 12 db
attenuation downstream: 68 db
tone 0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 32- 63: 04 66 67 77 77 66 66 55 25 54 44 43 33 32 22 00
tone 64- 95: 02 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00


Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:5
All the signals look good with the exception of (attenuation downstream: 68 db) which is way out-of-bounds.

This is normally caused by the distance from you and the DSLAM. The further away you are the worst it gets.

One possible thing that can also affect this are the filters on your phone line. Do you have a whole house DSL filter? Or do you have a filter on every phone jack (except the one that the MODEM is on)?

Make sure all filters are present and connected properly.

Another thing that you can do is to unplug all phones/alarms/FAX machines/etc. Check you stats and see if the attenuation changes. If the attenuation gets better, it could be a bad filter or wiring.

Another culprit can be your internal wiring. If you are up to it, go out to the NID and check the signals there. If they are about the same, it could be an issue upstream from you to the DSLAM. CL will have have to check this for you.

--
"You can observe a lot by watching". Yogi Berra

puudleduudle

join:2013-01-18
Cameron, NC
Well, we have a phone number, but no phones are actually set up.
The phone line going to the modem is just hooked up directly to the wall.

I think I'll call a technician and see if they can find out what's going on.


AlexNYC

join:2001-06-02
Edwards, CO
reply to puudleduudle
What happens is that CenturyLink way oversubscribes their lines in rural areas. Same in Colorado. Sells 1.5 Mbps, but you would be lucky to get 0.6 and the pocket loss is so bad you wish you didn't get any internet access. I used to have them years ago and I was on first name basis with all the technicians in my area. They worked on it for a year and a half (not kidding) and then I switched to Comcast. Good luck with your issue.

CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7
reply to puudleduudle
Hi there.

If you're still having trouble after contacting our support group, please email our team with the account information so we can dig into this for you. TalkToUs@Centurylink.com.

Please reference this webpage when you do. Include your service address, account number, and the best way to reach you if necessary.

Thanks!
-Doug
@centurylinkhelp