Mangowww.toao.net
join:2008-12-25
Alberta
kudos:11 | reply to amd64now
Re: [Voip.ms] IVR on new Montreal2 server That is great to hear.  |
|
MartinMVoIP.msPremium,VIP
join:2008-07-21 | reply to amd64now
Hello AMD, and sorry again for the rant.
I just spoke with support guys and they were able to find your ticket for me.
It seem that the issue is when the a call to an IVR hit a key to dial a registered device, there's no ring tone / sound until the called party picks up.
As some of you may already know, we handle that stuff with a modified Asterisk source code. We moved to 1.8.15-Cert1 in the latest upgrade, from 1.4. This will certainly add a great deal of stability and reliability this upgrade will be propagated to all servers. Unfortunately, even with the hundreds of tests we performed, there still seem to be small issues like this to iron out.
The guys were able to replicate, and we're working at a resolution with another System Administrator.
We'll find a resolution to this. Thanks
--
Martin - VoiP.ms |
|
Reviews:
 ·Anveo
·Callcentric
·voip.ms
| said by MartinM:Hello AMD, and sorry again for the rant.
I just spoke with support guys and they were able to find your ticket for me.
It seem that the issue is when the a call to an IVR hit a key to dial a registered device, there's no ring tone / sound until the called party picks up.
As some of you may already know, we handle that stuff with a modified Asterisk source code. We moved to 1.8.15-Cert1 in the latest upgrade, from 1.4. This will certainly add a great deal of stability and reliability this upgrade will be propagated to all servers. Unfortunately, even with the hundreds of tests we performed, there still seem to be small issues like this to iron out.
The guys were able to replicate, and we're working at a resolution with another System Administrator.
We'll find a resolution to this. Thanks
No problem and I am glad we are all on the same page to resolve this small issue. I will wait to hear from you or your support. |
|
 dbmavenThere's no shortagePremium,Mod
join:1999-10-26
Sty in Sky
kudos:2 | reply to amd64now
(topic move) [Voip.ms] IVR on new Montreal2 serverModerator Action
The post that was here (and all 2 followups to it), has been moved to a new topic .. »(post #27926179 no longer exists) |
|
| reply to amd64now
Re: [Voip.ms] IVR on new Montreal2 server I got an update on my ticket. Everything is now resolved with this issue. Tested it and all is working fine with IVR on Montreal2. Thank-you voip.ms |
|
garys_2kPremium
join:2004-05-07
Farmington, MI | Great! Hopefully they'll get the hardware and software fixes rolled out network-wide and the threads about issues will dry up. It sounds like they're off to an excellent start. |
|
| reply to amd64now
Same or similar problem now on new Chicago server. Hopefully a quick fix if it is the same issue as Montreal. |
|
MartinMVoIP.msPremium,VIP
join:2008-07-21 | said by lilarry:Same or similar problem now on new Chicago server. Hopefully a quick fix if it is the same issue as Montreal.
We made sure not to repeat the mistake when we upgraded chicago. The problem was with inband tones not being played (ringing, busy etc)
--
Martin - VoiP.ms |
|
| reply to lilarry
Looks like this one may have been my fault. I have discovered that some devices that we thought were updated were inadvertently still registered to the old Chicago IP. (We have specific reasons to register SOME devices to the IP rather than the domain name, which is generally recommended). We have corrected those registrations and now things seem to be working properly.
If anyone is having any problems with the new servers, first make sure your device(s) are actually correctly registered to the new servers. Also, reboot your devices just to be sure (as recommended in the Voip.ms emails that went out).
Thanks Martin for the response here - and to Alex for the quick response to my trouble ticket. |
|
