brak22 Premium Member join:2006-04-13 |
brak22
Premium Member
2013-Jan-18 9:09 pm
[DSL] Internet drops connectionHey all, any help is greatly appreciated! I have 3m speed and am getting 3.3m but my connection keeps dropping. I bought a Roku to stream netflix, the movie loads but then the connection drops about every two to three minutes. It's been doing it on my laptop too. Tech support said they did something to my modem to fix it but the connection still drops. Any ideas? Thanks in advance! |
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HankSearching for a new Frontier Premium Member join:2002-05-21 Burlington, WV ARRIS NVG443B Ubiquiti NanoStation loco M2
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Hank
Premium Member
2013-Jan-18 10:35 pm
Not sure where you are located. Are you seeing this all the time or just during the hours of peak usage? If it is not all the time it may be related to congestion or you may be far enough away from the CO that 3.3 cannot be supported. Can you post your modems transceiver statistics? |
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cool88 to brak22
Anon
2013-Jan-18 11:21 pm
to brak22
modem stats pls like all of these DSL Speed (Kbits/Sec) Margin (dB) Line Attenuation (dB) Transmit Power (dBm) FEC Errors HEC Errors CRC Errors and if you give me all these i can probley tell you what is happing |
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cool88 |
cool88 to brak22
Anon
2013-Jan-18 11:21 pm
to brak22
post your modem stats and i will be glad to help you |
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brak22 Premium Member join:2006-04-13 1 edit |
brak22
Premium Member
2013-Jan-19 3:36 pm
you all are awesome, thank you! ... it happens all the time not just during peak hours and I am in WV within a thousand feet from the RT. im not sure how to get the modem stats though. How do I get those? **edit- my modem is a wireless westell 7500 |
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» [DSL] Frontier's DSL Modem Informationsystem monitoring> Advanced Status> DSL |
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brak22 Premium Member join:2006-04-13 |
brak22
Premium Member
2013-Jan-20 4:22 pm
Transceiver Statistics Transceiver Revision A2pB020b3.d20h Vendor ID Code 4D54 Line Mode ADSL_2plus Data Path FAST
Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 3358 863 Margin (dB) 21.3 13.7 Line Attenuation (dB) 31.0 12.6 Transmit Power (dBm) 8.2 12.4
Packets Sent: 15622 Packets Received: 14355 |
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cool88
Anon
2013-Jan-21 1:42 am
well the only thing that looks a little low is the upload margin everything else looks like you should be okay pullin the 3mbps |
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cool88 |
cool88 to brak22
Anon
2013-Jan-21 1:43 am
to brak22
you probley have conjustion in your area |
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brak22 Premium Member join:2006-04-13 |
brak22
Premium Member
2013-Jan-21 3:25 pm
Only thing that makes me think its not congestion is that it happens litterally all the time, not just during peak hours. Could it be a problem with my wireless? And if so how would I find out if it is? |
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Dont use wireless to test... |
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brak22 Premium Member join:2006-04-13 |
brak22
Premium Member
2013-Jan-21 7:52 pm
im sorry, for my stats i was connected via ethernet. but when my data drops more often than not its my wireless that drops and my desktop is still connected. the desktop is the only device wired. |
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to brak22
it could be a wireless issue. Does the DSL light drop off or flash when you get disconnected? Also where do you live in WV? |
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to brak22
Dont use wireless to stream video. Can you assign the Roku an IP addy from the router? I have times also when my laptop shows I have a limited connection and I have to reboot the router. Doesnt happen as much with the West 7500 but the old one did it constantly |
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