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brak22
Premium
join:2006-04-13
kudos:1

[DSL] Internet drops connection

Hey all, any help is greatly appreciated!
I have 3m speed and am getting 3.3m but my connection keeps dropping. I bought a Roku to stream netflix, the movie loads but then the connection drops about every two to three minutes. It's been doing it on my laptop too. Tech support said they did something to my modem to fix it but the connection still drops. Any ideas?
Thanks in advance!



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2
Reviews:
·Frontier Communi..

Not sure where you are located. Are you seeing this all the time or just during the hours of peak usage? If it is not all the time it may be related to congestion or you may be far enough away from the CO that 3.3 cannot be supported. Can you post your modems transceiver statistics?



cool88

@frontiernet.net
reply to brak22

modem stats pls like all of these DSL Speed (Kbits/Sec) Margin (dB) Line Attenuation (dB) Transmit Power (dBm) FEC Errors HEC Errors CRC Errors and if you give me all these i can probley tell you what is happing



cool88

@frontiernet.net
reply to brak22

post your modem stats and i will be glad to help you



brak22
Premium
join:2006-04-13
kudos:1

1 edit
reply to brak22

you all are awesome, thank you!
... it happens all the time not just during peak hours and I am in WV within a thousand feet from the RT. im not sure how to get the modem stats though. How do I get those?
**edit- my modem is a wireless westell 7500


pittpete1

join:2009-06-12

»[DSL] Frontier's DSL Modem Information
system monitoring>
Advanced Status>
DSL



brak22
Premium
join:2006-04-13
kudos:1
reply to brak22

Transceiver Statistics
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_2plus
Data Path FAST

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3358 863
Margin (dB) 21.3 13.7
Line Attenuation (dB) 31.0 12.6
Transmit Power (dBm) 8.2 12.4

Packets Sent: 15622
Packets Received: 14355



cool88

@frontiernet.net

well the only thing that looks a little low is the upload margin everything else looks like you should be okay pullin the 3mbps



cool88

@frontiernet.net
reply to brak22

you probley have conjustion in your area



brak22
Premium
join:2006-04-13
kudos:1
reply to brak22

Only thing that makes me think its not congestion is that it happens litterally all the time, not just during peak hours. Could it be a problem with my wireless? And if so how would I find out if it is?


pittpete1

join:2009-06-12

Dont use wireless to test...



brak22
Premium
join:2006-04-13
kudos:1

im sorry, for my stats i was connected via ethernet. but when my data drops more often than not its my wireless that drops and my desktop is still connected. the desktop is the only device wired.


lvlill3r

join:2013-01-13
Milton, WV
reply to brak22

it could be a wireless issue. Does the DSL light drop off or flash when you get disconnected? Also where do you live in WV?


pittpete1

join:2009-06-12
Reviews:
·Frontier Communi..
reply to brak22

Dont use wireless to stream video.
Can you assign the Roku an IP addy from the router?
I have times also when my laptop shows I have a limited connection and I have to reboot the router.
Doesnt happen as much with the West 7500 but the old one did it constantly