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reply to morisato

Re: [DSL] Brutal Hold time this evening..

I've only called a handful of times and i have a total hold time over 90 minutes i would guess. 30+ and 20+ minutes for 2 of the calls to "existing" customer support. I find it interesting yet not surprising that calls to the sales desk were all answered very quickly.
This would be for calls i've made over the past 5-6 months so it's not an isolated thing, nor is it a time-of-day issue because some of those calls were very late and some were in normal business hours.