[Troubles] If Aaron is watching
Got a phone all yesterday from the local manager at the CO. He apologized and said that WS has formed a special team of engineers and specialist to look into the latency problem (I assume : ( he means the latency problem EVERYWHERE). He said that when they looked into the problems they realized "how far behind the 8 ball we are." He said that there is no ETR and implied that WS has gone back in the huddle to "discuss and study" the problem. Again - NO ETR. He mentioned also that he would talk to the person in charge to see if a "monetary adjustment" is in order, and promised to call with news as it comes up.
Thank you much for your involvement. I will be calling Charter cable next week to check out the possible packages in my area. Have heard some good some bad about them in this area. Oh Well. Thanks again. At this moment my down is 531, up is 385 and latency is 350. : (
the monetary adjustment would be the standard 10 bucks no more more less. It also sounds to me somebody is blowing smoke WS already knows what the problem is whether it gets fixed or not time only tells. WS took money from the Government to fix their issues and by law has until 2014 to fix the issues they promised to as part of that stimulus.
Good to know - thanks
|reply to djacks01 |
Charter can't be worse than Windstream.