http://www.dslreports.com/forum/NYC-Queens-Absolutely-awful-service-27926466 en Wed, 22 May 2013 11:57:33 EDT Wed, 22 May 2013 11:57:33 EDT http://www.dslreports.com/forum/Re-NYC-Queens-Absolutely-awful-service-27947563 http://www.dslreports.com/forum/Re-NYC-Queens-Absolutely-awful-service-27947563 Fri, 25 Jan 2013 17:42:43 EDT http://www.dslreports.com/forum/Re-NYC-Queens-Absolutely-awful-service-27928494 http://www.dslreports.com/forum/Re-NYC-Queens-Absolutely-awful-service-27928494 Sat, 19 Jan 2013 19:54:04 EDT http://www.dslreports.com/forum/Re-NYC-Queens-Absolutely-awful-service-27928208 http://www.dslreports.com/forum/Re-NYC-Queens-Absolutely-awful-service-27928208 Sat, 19 Jan 2013 17:24:30 EDT http://www.dslreports.com/forum/Re-NYC-Queens-Absolutely-awful-service-27928207
Here are some of the facts about my case:

1. This problem has been on going for 3 months.

2. It started after hurricane sandy.

3. TWC have sent countless techs to my home and All report everything looks fine locally and there is nothing they can do.

4. This only happens during the SAME CERTAIN times of the evening. If it was a local issue wouldn't this happen all the time?

5. You guys have refused to look internally or monitor my line for an extended period of time beyond the extremely small time frame that a tech is at my home.

6. Countless tracerts and line test show that my first hop is fine, and the ping issues take place on subsequent hops.
(»/pingtest/6b54···/2962459
»/pingtest/4b47···/2962671
»/pingtest/8c97···/2962961
»/pingtest/b9b8···/2963010
»/pingtest/a5a2···/2963972
»/pingtest/ca6c···/2964271
»/pingtest/8b8b···/2964610
»/pingtest/a99a···/2965349
»/pingtest/32c3···/2966236
»/pingtest/422c···/2966314
»/pingtest/35a2···/2966323
»/pingtest/a895···/2966353
»/pingtest/8a83···/2966571
»/pingtest/aba2···/2966657
»/pingtest/6967···/2978624
»/pingtest/6967···/2978624
»/pingtest/8692···/2984255
»/pingtest/2344···/2984271
»/pingtest/ba8b···/2984309
»/pingtest/66ba···/2984334)

Is there any possible way I can get TWC guys to monitor my line during the lag spikes? Is there any possible way I can get TWC guys to look internally for issues? Is there any possible way TWC guys can look around the neighborhood beyond my household for issues? Is there anyway I can actually talk to lvl 3 and stop them from redirecting my case back to the lesser departments. How can I stop them from sending techs over and over and over? Seriously, what would possibly convince TWC that the problem is not in my home. A FOREMAN came here for fucks sake and reported the problem wasn't a local issue, that should end the dicussion right there.

]]> http://www.dslreports.com/forum/Re-NYC-Queens-Absolutely-awful-service-27928207 Sat, 19 Jan 2013 17:24:14 EDT http://www.dslreports.com/forum/Re-NYC-Queens-Absolutely-awful-service-27926663 http://www.dslreports.com/forum/Re-NYC-Queens-Absolutely-awful-service-27926663 Fri, 18 Jan 2013 23:31:43 EDT http://www.dslreports.com/forum/NYC-Queens-Absolutely-awful-service-27926466
»www.speedtest.net/result/2446466919.png
»www.speedtest.net/result/2446474689.png
»www.speedtest.net/result/2446501195.png
»www.speedtest.net/result/2446499508.png

»/pingtest/66ba···/2984334
»/pingtest/8692···/2984255
»/pingtest/2344···/2984271
»/pingtest/ba8b···/2984309

30% packet loss are you serious?

This is what it should be »www.speedtest.net/result/2222538121.png <-- early october b4 i had this issue.

absolutely awful

]]> http://www.dslreports.com/forum/NYC-Queens-Absolutely-awful-service-27926466 Fri, 18 Jan 2013 22:19:41 EDT