| reply to kilrathi
Re: [TWC] Time warner cable and Motorola Surfboard 6141 I have a 6141 and I am running the same of SB_KOMODO-1.0.6.3-SCM03-NOSH which I believe is TW default firmware for 6141 customer owned equipment.
I also have the same setup using a 6141 with airport extreme. |
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| reply to kw
Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.8-SCM01-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 7.0
Serial Number: 374781234224574309020022
Firmware Build Time: Aug 30 2012 15:35:46
I've been talking to tech support for almost a week, I have the extreme package, but I am only getting 2up and 30 down. Three different modems and TWC can't get my upstream speeds up. I'm in northeast Ohio.
Any help folks? |
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Reviews:
 ·Time Warner Cable
| said by Ping :Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.8-SCM01-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 7.0
Serial Number: 374781234224574309020022
Firmware Build Time: Aug 30 2012 15:35:46
I've been talking to tech support for almost a week, I have the extreme package, but I am only getting 2up and 30 down. Three different modems and TWC can't get my upstream speeds up. I'm in northeast Ohio.
Any help folks?
the only thing I can think of is upstream utilization issues with an overloaded channel or signal issue can you post your signal stats at 192.168.100.1? |
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| to motorola870 |
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Reviews:
·Time Warner Cable
| said by Ping :to motorola870
hm your upstream is 38dBmv for power level which is a little low but not too far from 40dBmv which is a lower end of the recommended range for upstream power levels. I don't think your having a noise issue which would make your upstream channel change to only QAM16.
I think your problem is an over utilized upstream channel (overcrowded) I think channel bonding would help possibly if your node is not maxing out on all of the channels. My area is bonding 4 upstream channels right now. I would assume that upstream bonding will come to your area sometime this year or next. |
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| This has gone on for a week. I am paying for 30/5 and getting 30/2. The techs Arris Gold modem did 50/5, but my sb6141 and two other DOCSIS 3 modems will not get me 30/5 - I'm not a techie, and tier 3 tells me I am "the only one with this problem", at last contact ( yesterday ) I was told this was being bumped to engineering. All I know is I'm not getting what I'm paying for - and I own the modem and do not lease it. |
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 kwPremium
join:2004-06-12
Columbus, OH
kudos:6 | My levels look just about the same. |
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| PROBLEM RESOLVED
SOLUTION: Restored Linksys E2000 to factory defaults.
My thanks and appreciation to the patients techs at Time Warner Cable. |
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dowop
join:2012-10-30
Cortland, OH | I just had my 6141 installed. It says under configuration IPv4 Only.
Was it configured wrong? |
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kwPremium
join:2004-06-12
Columbus, OH
kudos:6 | said by dowop:I just had my 6141 installed. It says under configuration IPv4 Only.
Was it configured wrong?
No |
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 excelx
join:2004-07-06
Los Angeles, CA | reply to Scotsman
I have the same modem motorola 6141 and under Downstream power level it reads -18 dBmV! ( used to be -4 ) it got all messed up after the 15/1 upgrade... |
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 jimkPremium
join:2006-04-15
Raleigh, NC
·RoadRunner Cable
 ·voip.ms
| said by excelx:I have the same modem motorola 6141 and under Downstream power level it reads -18 dBmV! ( used to be -4 ) it got all messed up after the 15/1 upgrade...
A downstream of -18 dBmV is way out of range. If you ever have service issues, this is almost certainly why. |
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cmhuber
join:2001-11-16
San Diego, CA | reply to Scotsman
6141 signals taken 01-31-13 |
I purchased a 6141 running SB_KOMODO-1.0.6.3-SCM03-NOSH
three weeks ago and continue experiencing the same issues with intermittent slow speeds.
A TW tech came out again today, saw my new 6141 and immediately told me (yes, an actual quote) "Your modem is the problem. It cannot handle higher speeds." He then advised me to purchase a 6580. I asked him to quickly pack his $hit and leave.
Unbelievable! |
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excelx
join:2004-07-06
Los Angeles, CA | reply to jimk
the main line coming from pole to our house it's like 100 years old lol
( 18 years ) they would probably charge us alot if replaced...
weird thing is that everything was fine before the 15-1 upgrade ( was 10-1 ) |
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cmhuber
join:2001-11-16
San Diego, CA | Things could be different here in San Diego, but they came out and dug up and replaced the cable from the pole (at street) to the house for FREE. |
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Reviews:
·Time Warner Cable
| reply to excelx
said by excelx:the main line coming from pole to our house it's like 100 years old lol
( 18 years ) they would probably charge us alot if replaced...
weird thing is that everything was fine before the 15-1 upgrade ( was 10-1 )
have had the drop from the tap replaced a few times due to various issues and it was free TWC owns line up until your demarcation point at your house. and it was free each time. |
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excelx
join:2004-07-06
Los Angeles, CA | I will give them a call tomorrow morning and find out, thank you!  |
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jimkPremium
join:2006-04-15
Raleigh, NC Reviews:
·RoadRunner Cable
·voip.ms
| reply to excelx
I agree with everyone else that it should be free. I know policies are different depending on where you are, but I personally have never heard of TWC charging someone for this kind of issue.
It is really in their best interest to replace old out of spec cables and connectors. Depending on the situation, bad cables and connectors can cause signal ingress leading to difficult to troubleshoot problems for you and other even subscribers. Not saying that this is happening... but it can.
When they see those signals, I suspect they will immediately send a tech no questions asked. Most modems spec the operating range as -15dBmV to +15dBmV, and most cable operators list their acceptable range as -10dBmV to +10dBmV (this is done to improve reliability - it is not good to run right at the low or high side of the spec for a few reasons, one of them being that the signal can change slightly throughout the day, leading to intermittent service loss when it goes too far out of spec). |
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dowop
join:2012-10-30
Cortland, OH | reply to Scotsman
My 6141 is listed as a Comsonics Docis3 on Timewarner my services.Just wondering why Comsonics? |
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kwPremium
join:2004-06-12
Columbus, OH
kudos:6 | said by dowop:My 6141 is listed as a Comsonics Docis3 on Timewarner my services.Just wondering why Comsonics?
Their system reads the MAC address and automatically fills it in. My Zoom branded modem also read as a Comsonics. |
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