US Cable Support > Time Warner Internet Services > [TWC] Time warner cable and Motorola Surfboard 6141

reply to kw

Re: [TWC] Time warner cable and Motorola Surfboard 6141

reply to kilrathi
Same issue spotted on numerous threads. This doesn't appear to be related to this cable modem at all.

I was thinking I should buy one of these to replace my existing modem but then came across this thread and it doesn't help with the problem.

Still having issues with my cablemodem service but it is definitely the cable plant and I am not going to upgrade modems at this point.

Waiting for Verizon FIOS to come out. The cable plants seem to be oversaturated.

Maybe OT but found this in the hardware forum under Motorola...

Probably fixes the disconnection issue customers are having with it.

Someone invents the logic and firmware, then they issue patches on bugs as they occur. Happens all the time.

But this is good news as it solidifies the SB6141 as the modem of choice for Time Warner Cable.

I don't see how the system can distinguish between rented and consumer owned modems.

Well, I spoke to TWC reps over the phone afterwards (it was an online rep who confirmed that new FW version) and they kept insisting that TWC doesn't put out FW to modems at all, whether or not they are customer owned. Admittedly, I kept ending up with Level 1 Tech Support morons who barely understood what I was asking. They kept telling me that the only way to get new FW was from Motorola and didn't seem to understand that Motorola doesn't do FW updates to end users. I'll try calling again another day to see if I can talk to someone intelligent and get an update on when that will finish rolling out. Or if someone else wants to give it a shot, please do and let me know. I'm still stuck on version SB_KOMODO-1.0.6.3 for now and I'm getting T3 and T4 timeouts all the time which causes modem reboots:-/

Time Warner's personnel are a bunch of idiots. Even in Time Warner Direct forum they said they were transferring me to level 3 but someone from Customer Relations tried to contact me.

I am convinced Time Warner is a horrible ISP. Starhub in Singapore, Virgin Media in the UK, even Cablevision in the USA and Verizon FIOS are far superior just to give examples of some. Unfortunately in my area my choices are 2 lousy cable providers.

I wish NYC would not renew Time Warner as a franchise and would hand over the business to another firm.

I will be contacting NYC DOITT letting them know my displeasure. But alas its all I can do.

Same, my only options are TWC and AT&T :-( AT&T has even slower speeds (I have 50/5 with TWC, and AT&T only offers 24 down as a max). Plus AT&T has download caps. Stupid duopolies...

I just wrote my email to them addressing my displeasure. Not that it will be taken seriously. Corporations own NYC's infrastructure and they don't make the city better, they are just spheres of influence of power and profit.

I don't see anything changing in regards to the communications networks here in NYC. It is just larger power grabs.

reply to Scotsman
Here's what you do, and it's pretty simple:

1. Sell your old modem
2. Buy a new modem

That's really your only options. TWC doesn't care, and no amount of complaining is going to change it.

So after multiple visits by engineers, and multiple phone calls, I finally purchased a Zoom 5341 modem to replace the Motorola 6141 (& 6121 for that matter). No slowdowns or disconnections since. My verdict is that my specific combination of Motorola, TWC, and the line into my house is not compatible. Noisy line, old firmware, who knows, but I am done with Motorola for now.

A mystery indeed, but so far so good with my zoom 5341. The second engineer recommended an Ubee modem, but these were hard to find online. The simplest answer would be to allow end users to update their own firmware, but there are other problems with this I know.

I think the moral off the story is that it is all a bit of hit and miss with DOCSIS 3.0, and sometimes you just have to try a few different things on your own before everything works.

reply to kw
Bumping an old thread, but my modem has reverted backwards to the old firmware. I'm showing the 1.0.6.3 stuff now.

lol so u got downgraded by the isp

reply to kw

reply to Scotsman
Well lesson is not to buy newer modem that you know has newer firmware that fixes bugs on the one twc uses on same model modems because twc will just downgrade ur modem without warning.

I am telling you Comcast users have got it made. They got tons of modems that they can choose from to purchase and Comcast even supports them by updating their firmware.

Time Warner on the other hand support a pathetic tiny bit of modems and they won't update their firmware but they sure will downgrade it to a buggy version. They really want you to lease there modems do they.