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NOYB
St. John 3.16
Premium
join:2005-12-15
Forest Grove, OR
kudos:1

1 edit
reply to vee130

Re: Verizon FIOS Battery Backup

Actually I believe the battery is the phone companies responsibility, because it is their responsibility to ensure phone service remains during a power outage, just as it is with POTS. The fact that the power is now supplied via CPE rather than down the copper line from CO does not change that.

They know however that most people don't know and will just take their word for it and buy the replacement battery. Long as nobody says anything about it and pushes back they will get away with it. And it is money in their pocket. And once it is done long enough everyone will forget about it being the phone companies responsibility and then they have successfully created a defacto standard.

If they refuse to replace it. Complain to your PUC and your State Attorney General.

They just continue to erode away what customers perceive to be their responsibly. Until they are no longer responsible for anything except collecting the money. That is the game they are playing with customers.

It may take a tragedy and a lawsuit for them to get the message though.

--
Be a Good Netizen - Read, Know & Complain About Overly Restrictive Tyrannical ISP ToS & AUP »comcast.net/terms/ »verizon.net/policies/
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ITALIAN926

join:2003-08-16
kudos:2
Reviews:
·Verizon FiOS
quote:
Actually I believe the battery is the phone companies responsibility, because it is their responsibility to ensure phone service remains during a power outage, just as it is with POTS. The fact that the power is now supplied via CPE rather than down the copper line from CO does not change that.

...
If they refuse to replace it. Complain to your PUC and your State Attorney General.
Obviously you dont realize that the majority of FiOS customers are now classified as DIGITAL VOICE. A few still are categorized as POTS/regulated over FiOS, then you can complain, but keeping it that way for the sole cost of a battery is absurd.

If you believe that Digital Voice should be regulated, then all the cable co phone, Vonage, even magic jack should all supply BBUs as well. Little hint, the Verizon ONT is technically their cable modem.


NOYB
St. John 3.16
Premium
join:2005-12-15
Forest Grove, OR
kudos:1
Are you saying there is no 911 service access requirement for digital voice?

Even when a phone company turns off service I believe they are required to maintain 911 capability. I know it used to be that way even with cell phones.

--
Be a Good Netizen - Read, Know & Complain About Overly Restrictive Tyrannical ISP ToS & AUP »comcast.net/terms/ »verizon.net/policies/
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ITALIAN926

join:2003-08-16
kudos:2
No, its just not heavily taxed and regulated the same way, FDV gets the same treatment as cable co VoIP