Sounds about right! Get used to it. This is Windstreams business model, by reading these threads that becomes painfully apparent. They have the same tactic for every single consumer experiencing the same exact issue. They have no plans to fix yours, if they've told you, they're lying. Just get used to that from these guys. They're from Arkansas, and apparently rednecks have no place running a business.
One thing I find peculiar is that in my particular case SOMETIMES they tell me that they do not have the equipment to fix the issue in my area. What the hell is that? Why kind of company doesn't have the equipment to fix their own equipment? That makes absolutely no sense to me.