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bkmartin

join:2013-01-16
Cary, NC

[VA] replacing cable modem

I've ordered a new cable modem to replace the Cox supplied one. Once I receive it, will I have to call Cox to change my service over to the new modem or does Cox support a "walled garden" that will allow me to switch the service to the new modem without having to call into tech support?

Brian



CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:77

In most cases you can simply hook up the new modem and provide some account information to complete the swap.