It's funny, when I was having internet issues about 2 weeks before Christmas last year, during a Tech repair visit, I suggested that it may be possible that the internet server node I'm on is overloaded, to which he told me that he can check that, he showed me a bunch of graphs, but what I got from it was 22% overall load at the busiest times.
Keep in mind he logged in from my computer to show the graphs about current total load of their server.
