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dynzhola

@verizon.net

[connectivity] Down/up speed drop, intermittent disconnects

Hi guys, thanks for taking the time to read.

I've been a Verizon DSL customer since August. Other than paying for the higher bandwidth boost (7-15 mbps) and barely/not receiving the advertised speeds (typically ~3-5mbs down, ~1-1.5mbs up), I haven't had any problems with the connection. I tried complaining about the speeds at first, but when put through the customer support ringer, gave up in frustration and just dealt with it, because at least my connection was reliable.

Well, that's not the case anymore. Last Sunday, I purchased and downloaded a 12GB game from the PlayStation Network Store. If this is relevant, I don't know -- I'd like to think not, but as soon as that download had finished, my problems began. My reliable, if somewhat slow, internet slowed further (1-3 mbps down, 200-500kbps up) and worse, began disconnecting randomly. It's been consistently bad, both in terms of speed and connectivity.

I've read some about Verizon's participation in the Six Strikes ISP piracy policy, and wonder if my (albeit legal purchase) download has something to do with my worsening in speeds? Could Verizon be throttling my internet speeds? I hope I'm just being crazy and paranoid here.

Anyway -- here's the relevant info. Thanks in advance for taking a look, I really appreciate it!

Broadband Status
Broadband Parameter Status
VPI: 0
VCI: 35
Broadband Mode Setting: ADSL2+
Broadband Negotiated Mode: ADSL2+
Connection Status: CONNECTED
Downstream Speed: 5140 Kbps
Upstream Speed: 660 Kbps
Retrains: 0
Retrain Timer: 0 Days, 2H:25M:3S
ATM QoS class: UBR
Near End CRC Errors Interleave: 6
Near End CRC Errors Fastpath : N/A
Far End CRC Errors Interleave : 55
Far End CRC Errors Fastpath : N/A
30 Minute Near End CRC Interleave : 15
30 Minute Near End CRC Fastpath : N/A
30 Minute Far End CRC Interleave : 0
30 Minute Far End CRC Fastpath : N/A
Near End RS FEC Interleave : 0
Near End RS FEC Fastpath : N/A
Far End RS FEC Interleave : 0
Far End RS FEC Fastpath : N/A
30 Minute Near End FEC Interleave : 1601
30 Minute Near End FEC Fastpath : N/A
30 Minute Far End FEC Interleave : 1455
30 Minute Far End FEC Fastpath : N/A
30 Minute Discarded Packets Downstream : 0
30 Minute Discarded Packets Upstream : 0
SNR Downstream : 6 dB
SNR Upstream : 9 dB
Attenuation Downstream : 29 dB
Attenuation Upstream : 25 dB
Power Downstream 0 dBm
Power Upstream 12.6 dBm



Demonfang

join:2011-04-21
Spring Mills, PA
kudos:1

i will start off by saying verizon is not throttling you for that, and it is just a coincidence that your speeds are worse.

getting to the root of the issue, your noise margins are very poor, and your downstream noise margin is sitting at the bare minimum of 6 for having functional service. your line is ~7250 feet long (downstream snr*250), so you should be in better shape than you are. i would say that you have a wiring issue somewhere, or a major noise issue.

suggestions (provided you haven't done them already):
-swap phone cable between wall jack and modem
-check wiring in wall jack
-check wiring in nid (phone box on outside of house where all the wires go)

if this fails, get verizon to send out a tech to look at it

if verizon gives you the runaround and the regular departments refuse to send a tech out, call 1-866-376-3216, and press 0 for the next person



rollinraver

join:2002-04-27
Buffalo, NY

Snr*250= length??? Huh?

So if my snr is 30 with 15m full speed, I'm at 7500 feet?

*scratches head...

2 things:

1. You are too far out for the speed they are trying to push

Or

2. Your line has trouble

If you have voice service (not dry loop) call and report your phone is bonkers, ie., static or humming. Otherwise, call India and request a tech.



dynzhola

@broadviewnet.net
reply to Demonfang

Thanks for taking the time to reply!

I tried your suggestions, but the problems still persist.

However, I did get a helpful person on support this time around, and Verizon will be sending out a tech on Friday. I hope they can do something, but based on the amount of people in the NE also having issues, I'm not getting my hopes too high ...



Demonfang

join:2011-04-21
Spring Mills, PA
kudos:1

1 recommendation

reply to rollinraver

said by rollinraver:

Snr*250= length??? Huh?

So if my snr is 30 with 15m full speed, I'm at 7500 feet?

*scratches head...

it's an old way to get a rough idea of line length, and is imperfect. for the most part, multiplying downstream snr margin by 250 gives a relative indication of how long a person's dsl line loop length is. note: actual sync speed plays no role in this estimation


dynzhola

@verizon.net
reply to dynzhola

The Verizon tech came this morning. After checking my phone box, he went outside and said he needed to check a pole but couldn't find a way to get there. He said he'd "come back later" and see if he could get there then...? 10 hours later, and he's not come back. My download numbers are a little better now, but if anything the disconnect problem is a lot more frequent and severe when it happens.

I'm losing my patience with Verizon here. Too bad Time Warner sucks worse.

If it helps, line stats:

VPI: 0
VCI: 35
Broadband Mode Setting: ADSL2+
Broadband Negotiated Mode: ADSL2+
Connection Status: CONNECTED
Downstream Speed: 8884 Kbps
Upstream Speed: 510 Kbps
Retrains: 23
Retrain Timer: 0 Days, 0H:1M:28S
ATM QoS class: UBR
Near End CRC Errors Interleave: 55200
Near End CRC Errors Fastpath : N/A
Far End CRC Errors Interleave : 8569
Far End CRC Errors Fastpath : N/A
30 Minute Near End CRC Interleave : 2875
30 Minute Near End CRC Fastpath : N/A
30 Minute Far End CRC Interleave : 0
30 Minute Far End CRC Fastpath : N/A
Near End RS FEC Interleave : 0
Near End RS FEC Fastpath : N/A
Far End RS FEC Interleave : 0
Far End RS FEC Fastpath : N/A
30 Minute Near End FEC Interleave : 13492
30 Minute Near End FEC Fastpath : N/A
30 Minute Far End FEC Interleave : 0
30 Minute Far End FEC Fastpath : N/A
30 Minute Discarded Packets Downstream : 0
30 Minute Discarded Packets Upstream : 0
SNR Downstream : 8 dB
SNR Upstream : 17 dB
Attenuation Downstream : 24 dB
Attenuation Upstream : 14 dB
Power Downstream 0 dBm
Power Upstream 10.1 dBm


dynzhola

join:2013-02-08

edit: deleted



dynzhola

@verizon.net
reply to dynzhola

So I've had about 6 techs come to my house so far. Each one claims "issue is fixed!" when they leave, and it never actually is. My internet is still slow as hell, and it still disconnects every few minutes.

I'm at my wit's end here. And I'm really annoyed that in New York City, we have two choices; Verizon or Time Warner. Both are terrible.

Not that it matters since nothing can be done, here are my line stats!

VPI: 0
VCI: 35
Broadband Mode Setting: ADSL2+
Broadband Negotiated Mode: ADSL2+
Connection Status: CONNECTED
Downstream Speed: 5829 Kbps
Upstream Speed: 88 Kbps
Retrains: 37
Retrain Timer: 0 Days, 0H:3M:2S
ATM QoS class: UBR
Near End CRC Errors Interleave: 23975
Near End CRC Errors Fastpath : N/A
Far End CRC Errors Interleave : 2310
Far End CRC Errors Fastpath : N/A
30 Minute Near End CRC Interleave : 956
30 Minute Near End CRC Fastpath : N/A
30 Minute Far End CRC Interleave : 0
30 Minute Far End CRC Fastpath : N/A
Near End RS FEC Interleave : 0
Near End RS FEC Fastpath : N/A
Far End RS FEC Interleave : 0
Far End RS FEC Fastpath : N/A
30 Minute Near End FEC Interleave : 523
30 Minute Near End FEC Fastpath : N/A
30 Minute Far End FEC Interleave : 1
30 Minute Far End FEC Fastpath : N/A
30 Minute Discarded Packets Downstream : 0
30 Minute Discarded Packets Upstream : 0
SNR Downstream : 15 dB
SNR Upstream : 14 dB
Attenuation Downstream : 29 dB
Attenuation Upstream : 17 dB
Power Downstream 0 dBm
Power Upstream 10.4 dBm



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Reviews:
·Verizon Online DSL
·Frontier Communi..
reply to rollinraver

said by rollinraver:

Snr*250= length??? Huh?

So if my snr is 30 with 15m full speed, I'm at 7500 feet?

*scratches head...

The rough formula is DS Atten * 250 or (US Atten * 2) * 250. Might have been a typo there.


Demonfang

join:2011-04-21
Spring Mills, PA
kudos:1
reply to dynzhola

now, how did i manage to lose track of this thread, oh well.

anyway, try plugging it in out at the nid itself, there should be a jack out there. post up stats from out there. beyond that, all i can say is just hammer the verizon presidential appeals department, and make sure to have an appeals case actually open. if they get annoying, punch in 34033, this will take you to the person i usually talk to, and they should get you straightened out. if they wonder how you got they're extension, mention "John McDonald".

side note: doesn't nyc have fios? might want to give that a shot if it's available.