Perhaps you should update the TekSavvy direct forum rules:
"f you are having a specific problem with your TekSavvy service, please open a new topic on this site. Forum guidelines include: - No cancellation requests will be done through the direct support forum. For all cancellation requests we ask that you call us."
Posting rules have been updated. -- TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc. Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
Good call in updating the rules. Just make sure the staff know. The no cancellation over direct forum was enforced as recently as last August. I had to call in to cancel my DSL as I had just switched to TSI cable. (Although on that particular day wait times weren't too bad).