Topic 'Is ciktel a good alternative to teksavvy?' in forum 'Canadian Broadband' - dslreports.com

Re: Is ciktel a good alternative to teksavvy?

Thu, 25 Apr 2013 12:09:21 EDT

mugurd posted : Speaking of CiKTel...and slightly off-topic: does anyone have a guide to configure their DCW775 as bridge?

Would be much appreciated...I haven't received the modem yet to start hacking into it

Re: Is ciktel a good alternative to teksavvy?

Wed, 13 Feb 2013 19:42:40 EDT

moffa posted : I just called them, it was far easier. The guy's English was a little hard to understand but he understood me fine.

I re-ran wiring from the demarc:

Re: Is ciktel a good alternative to teksavvy?

Sat, 09 Feb 2013 16:06:43 EDT

vincom posted :

said by moffa:

yes that's true. Speaking with tech support, my Signal-to-noise is too high. I've tried fixing some wiring but I think I'll have to run it straight from the demarc.

well when i try to signup for the 15 dsl, i have to go through the whole order form including giving them my visa #, but my area doesnt get more than 6mb, goodluck w/me trying to get my money back since there is no confirmation on the order form that my address can get the higher dsl speeds

Re: Is ciktel a good alternative to teksavvy?

Wed, 06 Feb 2013 22:06:16 EDT

moffa posted : yes that's true. Speaking with tech support, my Signal-to-noise is too high. I've tried fixing some wiring but I think I'll have to run it straight from the demarc.

Re: Is ciktel a good alternative to teksavvy?

Wed, 06 Feb 2013 21:51:41 EDT

vincom posted :

said by moffa:

Here is my speedtest:
[att=1]
On DSL 25/10.

.

we're talking about cable for ciktel, my area, bolton ontario, the highest dsl we can get is 6meg, i see from your stats ur not getting ur full upload though

Re: Is ciktel a good alternative to teksavvy?

Wed, 06 Feb 2013 19:33:28 EDT

moffa posted : Here is my speedtest:

On DSL 25/10.

Re: Is ciktel a good alternative to teksavvy?

Wed, 06 Feb 2013 12:16:45 EDT

Davesnothere posted :

said by etech:

yes saw that on start website. I can tell you they are losing customers just because they have lower data usage/bandwidth for the same price as other ISPs. Why 150GB instead of 300GB and lose customers ? I dont get that.

Most other Indie ISPs are losing money at the moment on certain plans, and/or cannot offer service to as many places as START does - look at Cogeco-Land - START's plans are STILL better deals than getting it from 'Da Man'.

START offers what they can honour, and honours what they offer.

When the CRTC finishes with the capacity tariffs for the new rates, START will adjust again for more generous caps, and TSI might bother with Cable AT ALL in certain areas.

--

We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !
-
START Forum »Start Communications
Or you can still use Canadian Broadband.

Re: Is ciktel a good alternative to teksavvy?

Wed, 06 Feb 2013 11:43:27 EDT

etech posted : when I checked it says 18 in GTA tab on their page and on other tabs says 25/2 which goes to what I said earlier. In GTA as they told me they dont have 25 yet but outside they do and their form is not updated. There may be problems and will know. I have 30 days to cancel but in any case their customer service sucks.

I wanted to go with Teksavvy as they now have cable in my area but they refused to reduce activation fees to $30 like CIK is doing. Second option was START but too low bandwidth (GB).

I tried my best to go with Teksavvy (and would have stayed for years) but they are willing to lose customer for activation fees !!! oh well..

Re: Is ciktel a good alternative to teksavvy?

Wed, 06 Feb 2013 10:57:42 EDT

vincom posted :

said by c2roth:

The speeds in that offer are for Rogers cable speeds available through aggregated POI. Based on the limited information we have available here on the forums it looks like they are dis-aggregated. We know all of the TPIA have to switch but perhaps these folks already have and we just don't know it yet?

the speeds posted on their home page for outside gta are aggregated , but when you click "order" it shows the old dis-aggregated pricing

Re: Is ciktel a good alternative to teksavvy?

Wed, 06 Feb 2013 10:54:14 EDT

c2roth posted : The speeds in that offer are for Rogers cable speeds available through aggregated POI. Based on the limited information we have available here on the forums it looks like they are dis-aggregated. We know all of the TPIA have to switch but perhaps these folks already have and we just don't know it yet?

Re: Is ciktel a good alternative to teksavvy?

Wed, 06 Feb 2013 10:51:48 EDT

vincom posted : but why is ciktel still showing 18m speeds on their order page but show 25 on their home page, scam, i bet they are not on aggregate yet, i get the feeling they'll take my money then state that bolton cant get cable since they are still on the old system of unaggregated
i agree with you on start, caps are too low, but we gotta wait for the new pricing model on aggregate, teksavvy web states no cable internet for me, gotta wait for them to start their aggragate system

Re: Is ciktel a good alternative to teksavvy?

Wed, 06 Feb 2013 10:40:46 EDT

etech posted : I called them too. Horrible English no doubt.

They said to me that 25/2 is available now outside GTA and will be in GTA in a few months. Teksavvy didnt answer me if for 25/2 they will keep the same price that is now for cable 18.

Re: Is ciktel a good alternative to teksavvy?

Wed, 06 Feb 2013 10:38:04 EDT

etech posted : yes saw that on start website. I can tell you they are losing customers just because they have lower data usage/bandwidth for the same price as other ISPs. Why 150GB instead of 300GB and lose customers ? I dont get that.

Re: Is ciktel a good alternative to teksavvy?

Wed, 06 Feb 2013 10:30:47 EDT

vincom posted :

said by etech:

I am actually considering them too. They also have IPTV service which I may take if (and if..) Internet service is good and reliable. So far customer service has not been top notch when talking with them.

If I dont like their service I will cancel and switch but keep the modem. I dont know why Teksavvy doesnt have DCW775 on their supported modem list ?

start supports Technicolor DCW775 (STB5.01.51 as listed on their site so i suppose ts should also

got ciktel on the phone, can barely understand their english, they say yes to 25/2 but dont answer why its not posted on their order page, they say "not worry", lol ,ya, ok ,sure, looks like a scam to me, i'll wait for the new aggreagate pricing/caps to come out by the end of the month

Re: Is ciktel a good alternative to teksavvy?

Wed, 06 Feb 2013 04:14:51 EDT

etech posted : I am actually considering them too. They also have IPTV service which I may take if (and if..) Internet service is good and reliable. So far customer service has not been top notch when talking with them.

If I dont like their service I will cancel and switch but keep the modem. I dont know why Teksavvy doesnt have DCW775 on their supported modem list ?

Re: Is ciktel a good alternative to teksavvy?

Wed, 06 Feb 2013 02:34:03 EDT

vincom posted : well it looks like they do false advertising, emails they sent state they offer 25m/2m, 1st pic is the offer, then when you click to order there is no 25/2 to choose from, they say to call to confirm, but what proof do i have they will honor what they say on the phone if there website ordering page doesnt offer it.

Re: Is ciktel a good alternative to teksavvy?

Tue, 05 Feb 2013 14:28:41 EDT

anon posted :

said by hm :

Who else resells cogeco?

There's Vianet.ca, surenet.net, ontera.ca and probably a couple of others nobody has ever heard of.. Most of these indies cater to very small areas and it's possible vianet is the largest TPIA for northern Ontario.

Re: Is ciktel a good alternative to teksavvy?

Tue, 05 Feb 2013 11:57:56 EDT

vincom posted : well they are offering 25/2 in my area, bolton ont, but the order form doesnt have that option when trying todo it online, so i called and indeed it is offered but need to do it over the phone.
they are chinese, location idk but address is in toronto in a small office on consumers rd, but very hard to understand their english. they have 24/7 support for chinese, but only English - Monday to Friday - 9:00am - 12:00am (midnight); Saturday & Sunday - 9:00am - 6:00pm
they are offering all their modems at $99, the DCW775 is on sale for $99 reg $199.
if you are a noob id probably stay away, but im not so i would try them as there tech support might/will be someone speaking english w/chinese background.

To confirm, the 25/2 plan unlimited is 39.99/month for outside of toronto but you need to call them to order that service as their online ordering has not been updated.

probably might wait for the new aggregate pricing for other companies, but the only extra cost doing bussiness with ciktel is the setup fee $60-$30discount, as i need a modem anyway and the DCW775 for $99 is a good deal, they offer a 30 day refund on your first month of service(discounts will be charged), if not happy and any funny business with billing i will handle directly w/tdvisa , i'll decide within the next month if i will sign up with them

edit: they have a quite a few pymt options, even cash lol

Re: Is ciktel a good alternative to teksavvy?

Mon, 04 Feb 2013 07:32:29 EDT

anon posted :

said by Toastertech:

It would appear that they also offer unlimited plans on Cogeco

Cogeco stated to the CRTC that they have 7 resellers. Even with the math I can't make it if they are a reseller or a reseller of a reseller.

Who are the cogeco resellers? We have:
Start
Distributel (does Acanac fall under dustributel?)
IKTEL
Teksavvy

So that's only 4 or 5.

Who else resells cogeco?

Re: Is ciktel a good alternative to teksavvy?

Sun, 03 Feb 2013 23:28:02 EDT

JCohen posted :

said by tristen1230:

Wow in my area in Belleville I can get 60 down. :o Did not even know that was possible. I guess they are with Rogers since Rogers in my area has the highest down.

When did Rogers start selling cable in Belleville? I thought it was a Cogeco city.

Re: Is ciktel a good alternative to teksavvy?

Sun, 03 Feb 2013 22:42:10 EDT

tristen1230 posted : Wow in my area in Belleville I can get 60 down. :o Did not even know that was possible. I guess they are with Rogers since Rogers in my area has the highest down.

Re: Is ciktel a good alternative to teksavvy?

Sun, 03 Feb 2013 19:27:48 EDT

Teddy Boom posted : I couple of CIK related threads that we should be cross referencing..

Has a tracert:
»CIK Telecom

Has some discussion of the TOS:
»CIK Telecom (TPIA Cogeco/Rogers)
--
electronicsguru.ca

Re: Is ciktel a good alternative to teksavvy?

Mon, 21 Jan 2013 07:44:42 EDT

Toastertech posted : It would appear that they also offer unlimited plans on Cogeco, maybe I should let them know that it is North not "Northy" Bay. Is there anyone here who is on their Cogeco offering?

Edit: spelling

Re: Is ciktel a good alternative to teksavvy?

Sun, 20 Jan 2013 15:57:40 EDT

eeeaddict posted : hehe another one of us stumped by the form

Re: Is ciktel a good alternative to teksavvy?

Sun, 20 Jan 2013 15:29:26 EDT

Teddy Boom posted : Bizarrely, if you click through the order forms, CIK is offering 25/35/45 plans to non-GTA Rogers areas, but Toronto is still limited to 18/28/32. Wow!
--
electronicsguru.ca

Re: Is ciktel a good alternative to teksavvy?

Sun, 20 Jan 2013 15:11:18 EDT

Teddy Boom posted : I've been wondering about them for a long time. Nobody in the know is talking.

»Who are the TPIAs?
»CIK Telecom advertising GTA cable service

They appear to be a stand alone aggregated TPIA provider, however, since they offer cable over IP like zazeen, I have to wonder if they aren't associated with Acanac/CIA/Distributel/3web/Zazeen et. al.

Back in the day, they advertised 7mbit/s DSL when that was impossible, and at another time they stated fair usage was 300GB/month, so definitely buyer beware. I'm sure the service is perfectly good though, otherwise this board would have a lot more negative stories about them.
--
electronicsguru.ca

Re: Is ciktel a good alternative to teksavvy?

Sun, 20 Jan 2013 13:46:24 EDT

eeeaddict posted : are you sure? I know my area is available and I even tried the order page (without any info entered) and I only saw 75mbps also confirmed by phone rep :(

Re: Is ciktel a good alternative to teksavvy?

Sun, 20 Jan 2013 13:19:00 EDT

dantheman61 posted : I used there chat thing and i gave them my postal code and they said i could get 150M/10M in my area. also it says it is unlimited but at the bottom it says "Unlimited Download governed by Fair Usage Policy and CRTC regulations." so how mush dose the fair usage policy allow?

Re: Is ciktel a good alternative to teksavvy?

Sun, 20 Jan 2013 10:54:35 EDT

mlerner posted :

said by eeeaddict:

btw the 150mbps on their website is a LIE/mistake they only go up to 75mbps but otherwise seem pretty good

No it's not. As is the case of Rogers retail, some areas will get 150/10, others (the majority for now) will get 75/2.

Check the Ontario-R tab. "*only available at limited area. For area where download up to 150M and upload up to 10M not available, upload and download speeds are up to 2 Mbps and up to 75 Mbps are provided."

And yes they are on aggregate as only the new tiers up to 150/10 are on the aggregate tarrif.

Re: Is ciktel a good alternative to teksavvy?

Sun, 20 Jan 2013 02:30:30 EDT

eeeaddict posted : Don't think thats the case anymore seing the packages and trace routes I think they are on aggregate now. btw the 150mbps on their website is a LIE/mistake they only go up to 75mbps but otherwise seem pretty good

Re: Is ciktel a good alternative to teksavvy?

Sun, 20 Jan 2013 01:54:48 EDT

elwoodblues posted : IIRC correctly they are Teksavvy resellers.

Re: Is ciktel a good alternative to teksavvy?

Sat, 19 Jan 2013 21:04:15 EDT

dantheman61 posted : I don't know mush about them too but they have good cable packages were i live up to 150M/10M . Anyone know more about them?

Re: Is ciktel a good alternative to teksavvy?

Sat, 19 Jan 2013 20:58:55 EDT

koreyb posted : Do they run their own, or simply resell Teksavvy or Distributel or start?

I know little to nothing about them.

Is ciktel a good alternative to teksavvy?

Sat, 19 Jan 2013 20:46:49 EDT

dantheman61 posted : Teksavvy has not updated there speed yet would ciktel be a good alternative.