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[Poll] How reliable do you find Cable VoIP?

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I couldnt vote on your poll because I didnt find an optiion that suited my expression so here it goes....

I find it as reliable as the ISP is.
Comcast xfinity is horrendous.
Comcast Business is A+.
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[nUll@dcypher ~]$

reply to Mango

Re: [Poll] How reliable do you find Cable VoIP?

reply to Mango
My father-in-law had Comcast phone for a few years and it was fine, no issues. He didn't use it a lot but it was reliable whenever he needed it.

reply to XCOM
Agreed. I'll give Business Class A+++. However, on the residential side, I'll give the service an A but an F--- for residential phone customer support and repair. Reason for the F--- rating: It takes 72 hours to address / repair service issues compared to a 2 hour time frame on the business side.

reply to Mango
Both Cablevision and FIOS VOIP services as as reliable, or better, than copper POTS in my experience. Copper suffers from aging whereas fiber is newer and seems to suffer less from the elements.

I now use a separate Voip service (voipo) and that is also as reliable as anything provided directly by any cable company. And less expensive.

reply to Mango
I have Cable phone service for about 15 months now. Apart from a strange behaviour of our answering machine, I have not seen any other significant difference. Of course a long power outage would change that, but we have not had any of that lately. Also, the fact that it came free for two years may have helped this impression.

reply to PX Eliezer

reply to Mango
I had Rogers Home Phone (the VoC offering) - the quality was excellent, incredibly reliable...

Only dumped it for cost - it's roughly the same price as traditional POTS (about $35/mth cdn) - and between the wife and I having cell's, we RARELY used it... Ending up porting the number out to a VoIP provider, just to keep the #.

reply to Mango
In over 20 years of POTS usage, not once did I ever go to use my phone and have it not work, or have someone tell me they had a problem calling me.

2 months after installation of Charger cable voip, I had to power cycle the voip box because people calling were just ringing but not ringing through to my phones. A week later they had to replace the unit.

Other than that Cable voip was o.k.

reply to Mango
Everything will be fine for months at a time then all of a sudden a problem will crop up. It may be callers not getting through at all, getting tones like they got connected to a fax machine or their call being diverted directly to voice mail even though we were not on the phone at the time, or picking up the phone for an incoming call and the call immediately dropping to dial tone. Of course, anytime the provider is contacted they always point their finger at the router. Can't be on their end.

reply to Mango
Cable VOIP has good reliability, but the flexibility is disappointing.

reply to Mango
I had it for a while from Comcast in Houston and it was not quite as reliable as a traditional land-line, but was not too bad. It tended to go out a lot quicker in power outages, and it was not because the modem lost power. I currently use Vonage over FIOS and U-Verse and U-Verse voice. Both work as long as my FIOS ONT or U-Verse gateway have backup power.

reply to Mango
I have had a number of VOIP providers over the years.

I have a POTS (verizon) line and alternate between Cablevision and Comcast Internet service.

When the verizon line goes bad it is usually due to broken copper lines or crosstalk. This usually happens during wind and /or rain storms. They fix it in a few days.

In power outages such as Sandy I used an old bell dial phone and had POTS service, no VOIP.

With cablevision the VOIP line is fast and clear as long as Internet is working.

With Comcast The VOIP is slower and is echo prone and drops sometimes. One, Phone Power, could not work and they blamed Comcast. I now use magic Jack with limited success.

With VOIP it would seem to depend strongly on the Internet provider with a blame game if it does not work.

Stu

reply to Mango
Up until the last six months I would have said "just slightly less" reliable than POTS. But, for some reason in our area (north Fort Worth area), Charter has had a lot more down time than they used to.

reply to Mango
As noted before, the quality can be excellent, and it can be horrendous. It depends on the ISP you are using, the codec the provider is using and the handset you are using. There are better companies than others out there.

I'd be curious to hear of a service provider that uses something worse than G.711. Given the capacity cable companies have, that kind of bandwidth is usually negligible.

I know many places who use GSM and G.729. 729 isnt that bad but its not 711.