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Rangersfan

@sbcglobal.net
reply to AgentPhish

Re: Please help my 80 year old grandparents with uverse

When an existing AT&T DSL customer switches to AT&T U-verse, they have the option of either maintaining their existing AT&T DSL email account as their AT&T U-verse email & account log in OR they can create a new email address. It sounds like a new email address was created for your grandparents to be used for their U-verse email address and account log in. I don't know if their U-verse email address name can be changed at this point to be the same as what their DSL email address was. You call U-verse Technical Support to see if that is possible.

I assume that the issue is that your grandparents don't know the password for their existing DSL email address?

AgentPhish

join:2003-04-02
Santa Clara, CA
To answer the question about the password of the old account, they thought they had it written down and theres a very limited number of passwords they have ever used, but I cant even seem to locate the appropriate page to attempt to reset that DSL password if needed.

Each time I think i've found a new page that might help it ultimately loops me back to the myatt login/password reset page and it rejects their zip code when I put it in their example@att.net address. Lame.