[TWC] Dallas, TX TWC Intermittent connectivity drops

Author	All Replies
raventx join:2012-02-27 2 edits	[TWC] Dallas, TX TWC Intermittent connectivity drops Hey guys... Been having connection issues for three months, and TWC is no closer to resolving it to this day. Have had three techs out, and they said that the modem tested fine. One tech did see packet loss, and had a line tech come out. No word on what he found. Communication to me is sparse if existent at all! Last tech came out and said that the issue was the battery probably. He removed it from the modem. We are still getting connection drops several times a day. I'm at my whits end as to what is causing this. Anyone had this happen and how was it resolved? Ubee Cable Modem Information Cable Modem : DOCSIS 2.0 Compliant MAC Address : 90:6E:BB:00:3C:F0 Serial Number : A180715002363 Boot Code Version : 2.1.7d Software Version : 6.1.3009 Hardware Version : 2.33 CA Key : Installed MTA Information MAC Address : 90:6E:BB:00:3C:F2 CA Key : Installed Cable Modem Status Item Status Comments Acquired Downstream Channel 813.000000 MHz Primary Downstream Locked Ranged Upstream Channel 24.500000 MHz Success CM Provisioning State OK Operational MTA Provisioning State [N/A] Cable Modem Upstream Channel Type TDMA Channel Id 4 Frequency (HZ) 24500000 Lock Status Locked Modulation 16QAM Symbol Rate (Ksym/sec) 2560 Mini-Slot Size 4 Power Level (dBmV) 39.2 T1 Timeouts 0 T2 Timeouts 0 T3 Timeouts 0 T4 Timeouts 0 = LOG = Sun Jan 20 08:59:18 2013 Sun Jan 20 08:59:18 2013 Notice (6) TLV-11 - unrecognized OID Time Not Established Time Not Established Critical (3) DHCP FAILED - Requested Info not supported. Time Not Established Time Not Established Notice (6) Web user logged in from 192.168.0.9 Sat Jan 19 19:55:10 2013 Sat Jan 19 19:55:10 2013 Error (4) DCC-ACK not received Fri Jan 18 02:00:12 2013 Fri Jan 18 02:00:12 2013 Error (4) DHCP RENEW sent - Invalid DHCP option Tue Jan 15 17:38:55 2013 Tue Jan 15 17:38:55 2013 Error (4) DCC-ACK not received Mon Jan 14 20:36:02 2013 Mon Jan 14 20:36:02 2013 Notice (6) Web user logged in from 192.168.0.5 Mon Jan 14 20:35:55 2013 Mon Jan 14 20:35:55 2013 Notice (6) TLV-11 - unrecognized OID Time Not Established Time Not Established Critical (3) DHCP FAILED - Requested Info not supported. Mon Jan 14 07:30:26 2013 Mon Jan 14 07:30:26 2013 Notice (6) Web user logged in from 192.168.0.5 Mon Jan 14 07:30:19 2013 Mon Jan 14 07:30:19 2013 Notice (6) TLV-11 - unrecognized OID Time Not Established Time Not Established Critical (3) DHCP FAILED - Requested Info not supported. Mon Jan 14 07:27:49 2013 Mon Jan 14 07:27:49 2013 Notice (6) Web user logged in from 192.168.0.5 Mon Jan 14 07:25:22 2013 Mon Jan 14 07:25:22 2013 Notice (6) TLV-11 - unrecognized OID Time Not Established Time Not Established Critical (3) DHCP FAILED - Requested Info not supported. Mon Jan 14 07:21:14 2013 Mon Jan 14 07:21:14 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Sun Jan 13 20:49:22 2013 Sun Jan 13 20:49:22 2013 Notice (6) Web user logged in from 192.168.0.5 Sun Jan 13 06:23:07 2013 Sun Jan 13 06:23:07 2013 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Sat Jan 12 13:30:13 2013 Sat Jan 12 13:30:13 2013 Notice (6) TLV-11 - unrecognized OID Time Not Established Time Not Established Critical (3) DHCP FAILED - Requested Info not supported. Sat Jan 12 13:29:30 2013 Sat Jan 12 13:29:30 2013 Critical (3) Resetting the cable modem due to docsDevResetNow Sat Jan 12 13:10:11 2013 Sat Jan 12 13:10:11 2013 Notice (6) TLV-11 - unrecognized OID Time Not Established Time Not Established Critical (3) DHCP FAILED - Requested Info not supported. Time Not Established Time Not Established Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Time Not Established Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out Sat Jan 12 13:06:31 2013 Sat Jan 12 13:06:31 2013 Notice (6) TLV-11 - unrecognized OID Time Not Established Time Not Established Critical (3) DHCP FAILED - Requested Info not supported. Time Not Established Time Not Established Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Time Not Established Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out Sat Jan 12 12:55:37 2013 Sat Jan 12 12:55:37 2013 Notice (6) TLV-11 - unrecognized OID Time Not Established Time Not Established Critical (3) DHCP FAILED - Requested Info not supported. Time Not Established Time Not Established Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Time Not Established Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out Fri Jan 11 15:21:31 2013 Fri Jan 11 15:21:31 2013 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
	to forum · permalink · 2013-01-20 10:37:35 ·

fetfet join:2012-03-23 San Antonio, TX	ive been having these same problems down in san antonio, 3 techs have been out, 2 new modems, new main line and still the same thing. communication is non existent in my case, friday before last i was told that the tech supervisor would call either the next day saturday or monday, thats been a week and no call.
	to forum · permalink · 2013-01-21 14:52:40 ·
raventx join:2012-02-27	I'm wondering what else can be done. In essence TWC is stealing money from me by not providing services that I pay for, and not doing due the diligence to get my service working.
	to forum · permalink · 2013-01-24 09:57:56 ·
fetfet join:2012-03-23 San Antonio, TX	looks like my problem is being resolved, had another tech out yesterday and said the main tech was at the node and was seeing some packet loss, came down and messed with the box in my backyard, then said he was going to replace some connections at the main node and he would monitor my line the next couple nights. so far it seems to be back at full speed, was getting 51/5 on speed tests last night.
	to forum · permalink · 2013-01-24 14:07:45 ·
raventx join:2012-02-27	Just had a couple of neighbors inform me that they are having the same issues.
	to forum · permalink · 2013-01-25 15:45:55 ·
raventx join:2012-02-27	reply to raventx New modem was installed and the issue still is happening. Might be a DNS issue....websites will not load, but are pingable through the router's tools. It's so sporadic, and is frustrating as hell!
	to forum · permalink · 2013-01-30 11:28:06 ·
raventx join:2012-02-27	reply to raventx REally? This is all that it was???? The modem was not fully configured. DNS Relay was not checked. The Level 3 tech over the phone, got into the router, and did the following: Enabled DNS relay Enabled UPnP Enable Multicast The ONLY issue I have is that turning on Multicast is risky, so I deactivated that. Anyway.... been getting solid connectivity. Wish someone like this tech in Level 3 would have done this in the first place! Wow! How many people came to my house, and how many calls have I had to make?? CRAZINESS!
	to forum · permalink · 2013-02-01 21:08:27 ·

US Cable Support > Time Warner Internet Services > [TWC] Dallas, TX TWC Intermittent connectivity drops