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smrtech

join:2009-09-21
Springfield, PA

[speed/latency] OK, What's up with VZ? Too many of us with issu

OK, what's going on with VZ speeds for many of us, what
is it? I am reading posts here and lots of people with the
same flavor of problems/speed/latency, etc? Based on my
tests and what others have said, something is really messed up.
I am very technical, so it's not just "a bad router or modem"
as tech support would lead to believe.

Lots of latency, hangs, no responses, slow downloads, and
many things I do are fine and fast. This is why I am
going nuts! Something is severely misconfigured or overloaded
and related to many of us (my theory). Even my wife
complained that something is wrong, "FIOS is much worse
than Comcast" she says to me the other day. Similar
behavior on multiple Macs/PCs/iPads in my house.

I have 75/35 FIOS with a fully wired house and my
speedtests are all over the board. From full speed
to just 0.5MB/s (!!) downloads using Speedtest.net -
this should not be. Uploads seem OK.
I will continue to test, you can see it is very
erratic, this isn't just coincidence. Sometimes things
are fairly good (like very early morning).

»bit.ly/VTAyeL

All of the tests show are US, mostly PA/MD/IL

Some speedtests (like Chicago area), I can't even get
to. Just hangs - never, ever had this with Comcast.
A few here and there I get acceptable speeds up and down
- so if it was me, it wouldn't be like this.
I am just outside of Phila. Others with similar experience,
post what you get from speedtests.

Look at my recent speed tests and things severely dropped
off around Jan 1. I was installed Dec 24 and it was fine.
I was testing all over the country.

Now here is the interesting thing. I got support on the
phone yesterday and they had me do the "tech dance",
change everything, direct ethernet to my PC, optimize my
PC TCP/IP settings (I told the guy it's 2013, nobody does
this), but he finally agreed after doing some speed tests that
something was not right. So today (Sunday) tech comes
to my house, very nice, I show him everything. Very
slow downloads on speedtests, good upload speeds - all
seems consistent. Occasionally good speed downloading.
He agrees, "this ain't right", not the router. Techs have
Android tablets, computers are too old to use wired,
so we used my laptop direct wire to ONT. Few tests OK,
most very slow (1-2MBs) download. He agrees, this
should not be the case. Router not involved, no switch,
swapped cables, etc. at the ONT - same behavior.

He spends 1/2 hour trying to get to support, finally gets
a Tier 1 guy, has him jump through hoops again
and that support guy refuses to escalate it. They
were yelling at each other on the phone. VZ phone support guy
insists - "customer house wiring issue" he's adamant.
Local tech in my house is pissed off. VZ
people don't even trust other VZ people!

So local tech guy says he is escalating to his manager
to get an answer. I will post back with what happens.
I am supposed to get an call tomorrow. I did not want
him swapping my ONT, my TV and Voice are great.
Very hard for us users to quantify, very erratic. I think
some piece of equipment is either misconfigured or
when it gets enough load on it, it bogs down to nothing.
Depends where the traffic is going/coming. Too many
FIOS/DSL people in NY/PA/MD seem to be having flaky
connections. It's a stretch, but I bet there is some
correlation. How do you get a consistent 1-2MB down
and 33MB up on a 75/35 line? Using the tests the
first Verizon support person told me to use? That
smells of a bad config. Or one guy I work with insists
he was being throttled. That isn't throttling (is it?).

So everybody should push if you have
the time. If you really feel something is wrong, it probably
is somewhere, somehow. I don't know for sure, but
the observation is telling me something is broken somwhere.
May not even be Verizon.

I know it sounds like paranoia, but something isn't right.
Please post if you have insights or similar experiences.


norbert26
Premium
join:2010-08-10
Warwick, RI

Re: [speed/latency] OK, What's up with VZ? Too many of us with

you may want to post this in the fiber optics forum this is the DSL forum.
»Verizon FiOS