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Links: ·Canadian Broadband FAQ ·Canadian ISP Reviews ·Canadian ISP Forums
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rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:11

reply to hagbard72

Re: First 2 weeks with Start....so far not impressed.

Do you have the same problem direct to modem? Perhaps the router can't handle the higher speeds?


hagbard72

join:2000-10-02
Kingsville

reply to Greenalderbe
I'm on the legacy Advanced package, the first issue I had was streaming videos buffering and coming in a lower resolution than it did when I was with Cogeco yet my speeds are better as is the latency to the ISP. Baffled as to why? You'd think congestion would show up as an issue when testing speed and latency.


DrugTito

join:2013-01-17
canada

reply to silvercat
I missed that one.

Thank you silvercat!!!

Hopefully it will improve this !!



silvercat

join:2007-11-07
Reviews:
·Start Communicat..

reply to DrugTito

said by DrugTito:

I am having mentioned issues for last 2 days.

I am just downloading some drivers from logitech + i tested some .iso files from nexicom, softlayer, etc. mirrors and i am unable to get more then 200-400 kB\sec.

blah, sucks.

rocca mentioned here that the interconnection will be upgraded tomorrow afternoon. Maybe that will help:
»Re: SOLVED >>>>>>>Speed Cut in Half ?

DrugTito

join:2013-01-17
canada

reply to Teddy Boom
I am having mentioned issues for last 2 days.

I am just downloading some drivers from logitech + i tested some .iso files from nexicom, softlayer, etc. mirrors and i am unable to get more then 200-400 kB\sec.

blah, sucks.



Teddy Boom
k kudos Received

join:2007-01-29
Toronto, ON
kudos:5

reply to Greenalderbe
I agree with you about the diagnosis, but..

Make sure to try factory resetting as well (little button on the back, use a paperclip or something to get at it). You aren't supposed to run into congested channels with an 8 channel modem, but it is worth a try. Might improve some other settings as well.

Definitely do it in the evening when the problems are occurring so that you can have a clear idea if it helped or not. It can take half an hour to come back online, so be ready for a bit of interruption.
--
electronicsguru.ca


DrugTito

join:2013-01-17
canada

reply to Greenalderbe

said by Greenalderbe:

mtu is at 1500.

Last three days of testing;
With or without router..no change. (My modem is the DCM476)
Past 3 evenings (10:30 ish)Netflix and FTP (single thread) pulled between 2 - 5 mb/s.
Past 3 mornings (7:30ish) I can sustain 30mb/s+ with both.

Due to the consistency (nothing changing on my end), it must be a network issue. Does Rogers limit Start and the Indies somehow? Odd that this crippling congestion only appeared after I switched from Rogers

I don't think that Rogers is doing any limitations for Start or any other ISP out there.

For some reason i still believe that this has to do something with he.net routing.

Some time ago, there was a problem with HE.net Chichago, and lots of sites out there was not reachable, or they were very slow.

How i see it (but, i might be wrong), correct me please if i am ..

Start can use 10gbps from HE.net for their needs, so, it goes like this?:

User -> Start -> HE.net -> He.net (Their other links) -> to other provides out there, depends on the route.

I wonder if "Their other links" are overloaded somewhere or there is congestion, or i don't know what else could be.

Thats why i am waiting to see how things will be (and if they are going to improve) once NLayer is online.

Since i have start and that is couple of months now, every traceroute i did, everything went through he.net.

My thinking could be wrong, but, as said, please correct me if i am.

Thanks!

DrugTito

join:2013-01-17
canada

reply to rocca

said by rocca:

What is the MTU set to in the router?

1500 on my Tomato firmware.

Greenalderbe

join:2012-11-09

reply to Greenalderbe
mtu is at 1500.

Last three days of testing;
With or without router..no change. (My modem is the DCM476)
Past 3 evenings (10:30 ish)Netflix and FTP (single thread) pulled between 2 - 5 mb/s.
Past 3 mornings (7:30ish) I can sustain 30mb/s+ with both.

Due to the consistency (nothing changing on my end), it must be a network issue. Does Rogers limit Start and the Indies somehow? Odd that this crippling congestion only appeared after I switched from Rogers



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:11

reply to DrugTito
What is the MTU set to in the router?


DrugTito

join:2013-01-17
canada

reply to astyanax
Not sure if all those problems have to do anything with he.net routing?

I know that start did upgrade the link with them, but, it doesn't mean that connection to every provider out there is perfect?

Hopefully with new nlayer link things will improve.



astyanax

@amanah.com

reply to Greenalderbe
I have the same issue, with youtube.

rest of my internet is flawless, but youtube suffers horribly.


DrugTito

join:2013-01-17
canada

reply to funny
LoL, yea, for sure i got the biggest collection of Linux ISOs on the planet.

As soon as Start increases my upload to at least 500mbps, i am going to be a mirror


funny

join:2010-12-22

reply to DrugTito

said by DrugTito:

Just did a speed test, to be honest with you, never seen this high download and this low ping on my connection.

usually its like 65mbps down and 25-35ms ping.



Maybe rocca opened another pipe for us :P

lots a linux isoz eh?

DrugTito

join:2013-01-17
canada

reply to sbrook
This is not only him experiencing this problem, its me too, from time to time.

I will make some screenshots and post them here maybe tonight if i start having the same issue, maybe OP should do that too.



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:4
Reviews:
·TekSavvy Cable

reply to morisato
It's not a modem issue, or the BER (bit error rate) would be a lot higher.

Make sure that there's nobody else using your wireless (secure it) on the upstream. That would definitely impact your downstream from other than speedtests but likely leave the speedtest unimpacted.


morisato

join:2008-03-16
Oshawa, ON
Reviews:
·TekSavvy Cable
·TekSavvy DSL
·ELECTRONICBOX

reply to Greenalderbe
If its Only at night and it Effects FTP, And netflix then its not netflix related, I would say your connection as a whole is effected just the speed test doesn;t swing the problem as its such a short duration. I would look internal - Modem router Pc Ethernet patch cord. etc.. i assume u did all this.. and i assume the issue remains but just a thought, if u want to do excessive tshooting u can ask a neighbhor or some such to let u try there line with yer modem or a friend to bring his Modem be it rogers or start the issues should be the same if they are isolated to your area etc.. The darkside of troubleshooting rofl p:)
--
Every time Someone leaves Sympatico an Angel gets its wings.



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:11

reply to Greenalderbe
It sounds like your node might have suffered some congestion, I imagine lots of their retail customers upgraded and perhaps put it over the top. One thing that we've noticed is that Rogers congestion problems don't seem to last too long, they've been pretty good with upgrades the past few months.


Greenalderbe

join:2012-11-09

reply to Greenalderbe
It's not just Netflix. My FTP is bouncing from 5mbps to as much as 49mbps+ on one thread.

Definitely better than earlier in the day/ evening but still we are seeing this same pattern every day it seems.

Crap speeds at peak times and crazy up and down swings late night. I just don't get it.

Appreciate the effort Rocca, just a little frustrated. Think Rogers new plans are trampling the rest of us?


Greenalderbe

join:2012-11-09

reply to Greenalderbe
Haha, I hear ya. I'm running fine right now too.

Good things happen if you wait up late enough it seems.
You might do 100 megs by midnight


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