Topic 'First 2 weeks with Start....so far not impressed.' in forum 'Canadian Broadband' - dslreports.com

Re: First 2 weeks with Start....so far not impressed.

Sat, 02 Feb 2013 14:22:00 EDT

rocca posted : Do you have the same problem direct to modem? Perhaps the router can't handle the higher speeds?

Re: First 2 weeks with Start....so far not impressed.

Sat, 02 Feb 2013 14:00:06 EDT

hagbard72 posted : I'm on the legacy Advanced package, the first issue I had was streaming videos buffering and coming in a lower resolution than it did when I was with Cogeco yet my speeds are better as is the latency to the ISP. Baffled as to why? You'd think congestion would show up as an issue when testing speed and latency.

Re: First 2 weeks with Start....so far not impressed.

Fri, 01 Feb 2013 08:11:32 EDT

DrugTito posted : I missed that one.

Thank you silvercat!!!

Hopefully it will improve this !! :)

Re: First 2 weeks with Start....so far not impressed.

Thu, 31 Jan 2013 23:55:09 EDT

silvercat posted :

said by DrugTito:

I am having mentioned issues for last 2 days.

I am just downloading some drivers from logitech + i tested some .iso files from nexicom, softlayer, etc. mirrors and i am unable to get more then 200-400 kB\sec.

blah, sucks.

rocca mentioned here that the interconnection will be upgraded tomorrow afternoon. Maybe that will help:
»Re: SOLVED >>>>>>>Speed Cut in Half ?

Re: First 2 weeks with Start....so far not impressed.

Thu, 31 Jan 2013 22:19:32 EDT

DrugTito posted : I am having mentioned issues for last 2 days.

I am just downloading some drivers from logitech + i tested some .iso files from nexicom, softlayer, etc. mirrors and i am unable to get more then 200-400 kB\sec.

blah, sucks.

Re: First 2 weeks with Start....so far not impressed.

Wed, 23 Jan 2013 12:58:48 EDT

Teddy Boom posted : I agree with you about the diagnosis, but..

Make sure to try factory resetting as well (little button on the back, use a paperclip or something to get at it). You aren't supposed to run into congested channels with an 8 channel modem, but it is worth a try. Might improve some other settings as well.

Definitely do it in the evening when the problems are occurring so that you can have a clear idea if it helped or not. It can take half an hour to come back online, so be ready for a bit of interruption.
--
electronicsguru.ca

Re: First 2 weeks with Start....so far not impressed.

Wed, 23 Jan 2013 09:16:34 EDT

DrugTito posted :

said by Greenalderbe:

mtu is at 1500.

Last three days of testing;
With or without router..no change. (My modem is the DCM476)
Past 3 evenings (10:30 ish)Netflix and FTP (single thread) pulled between 2 - 5 mb/s.
Past 3 mornings (7:30ish) I can sustain 30mb/s+ with both.

Due to the consistency (nothing changing on my end), it must be a network issue. Does Rogers limit Start and the Indies somehow? Odd that this crippling congestion only appeared after I switched from Rogers :huh:

I don't think that Rogers is doing any limitations for Start or any other ISP out there.

For some reason i still believe that this has to do something with he.net routing.

Some time ago, there was a problem with HE.net Chichago, and lots of sites out there was not reachable, or they were very slow.

How i see it (but, i might be wrong), correct me please if i am ..

Start can use 10gbps from HE.net for their needs, so, it goes like this?:

User -> Start -> HE.net -> He.net (Their other links) -> to other provides out there, depends on the route.

I wonder if "Their other links" are overloaded somewhere or there is congestion, or i don't know what else could be.

Thats why i am waiting to see how things will be (and if they are going to improve) once NLayer is online.

Since i have start and that is couple of months now, every traceroute i did, everything went through he.net.

My thinking could be wrong, but, as said, please correct me if i am.

Thanks!

Re: First 2 weeks with Start....so far not impressed.

Wed, 23 Jan 2013 09:12:43 EDT

DrugTito posted :

said by rocca:

What is the MTU set to in the router?

1500 on my Tomato firmware.

Re: First 2 weeks with Start....so far not impressed.

Wed, 23 Jan 2013 08:08:38 EDT

Greenalderbe posted : mtu is at 1500.

Last three days of testing;
With or without router..no change. (My modem is the DCM476)
Past 3 evenings (10:30 ish)Netflix and FTP (single thread) pulled between 2 - 5 mb/s.
Past 3 mornings (7:30ish) I can sustain 30mb/s+ with both.

Due to the consistency (nothing changing on my end), it must be a network issue. Does Rogers limit Start and the Indies somehow? Odd that this crippling congestion only appeared after I switched from Rogers :huh:

Re: First 2 weeks with Start....so far not impressed.

Wed, 23 Jan 2013 00:39:13 EDT

rocca posted : What is the MTU set to in the router?

Re: First 2 weeks with Start....so far not impressed.

Tue, 22 Jan 2013 22:36:36 EDT

DrugTito posted : Not sure if all those problems have to do anything with he.net routing?

I know that start did upgrade the link with them, but, it doesn't mean that connection to every provider out there is perfect?

Hopefully with new nlayer link things will improve.

Re: First 2 weeks with Start....so far not impressed.

Tue, 22 Jan 2013 22:05:02 EDT

anon posted : I have the same issue, with youtube.

rest of my internet is flawless, but youtube suffers horribly.

Re: First 2 weeks with Start....so far not impressed.

Tue, 22 Jan 2013 14:43:09 EDT

DrugTito posted : LoL, yea, for sure :) i got the biggest collection of Linux ISOs on the planet.

As soon as Start increases my upload to at least 500mbps, i am going to be a mirror ;)

Re: First 2 weeks with Start....so far not impressed.

Tue, 22 Jan 2013 13:26:41 EDT

funny posted :

said by DrugTito:

Just did a speed test, to be honest with you, never seen this high download and this low ping on my connection.

usually its like 65mbps down and 25-35ms ping.

Maybe rocca opened another pipe for us :P

lots a linux isoz eh?

Re: First 2 weeks with Start....so far not impressed.

Tue, 22 Jan 2013 13:01:13 EDT

DrugTito posted : This is not only him experiencing this problem, its me too, from time to time.

I will make some screenshots and post them here maybe tonight if i start having the same issue, maybe OP should do that too.

Re: First 2 weeks with Start....so far not impressed.

Tue, 22 Jan 2013 11:56:31 EDT

sbrook posted : It's not a modem issue, or the BER (bit error rate) would be a lot higher.

Make sure that there's nobody else using your wireless (secure it) on the upstream. That would definitely impact your downstream from other than speedtests but likely leave the speedtest unimpacted.

Re: First 2 weeks with Start....so far not impressed.

Tue, 22 Jan 2013 09:34:09 EDT

morisato posted : If its Only at night and it Effects FTP, And netflix then its not netflix related, I would say your connection as a whole is effected just the speed test doesn;t swing the problem as its such a short duration. I would look internal - Modem router Pc Ethernet patch cord. etc.. i assume u did all this.. and i assume the issue remains but just a thought, if u want to do excessive tshooting u can ask a neighbhor or some such to let u try there line with yer modem or a friend to bring his Modem be it rogers or start the issues should be the same if they are isolated to your area etc.. The darkside of troubleshooting rofl p:)
--
Every time Someone leaves Sympatico an Angel gets its wings.

Re: First 2 weeks with Start....so far not impressed.

Tue, 22 Jan 2013 00:25:33 EDT

rocca posted : It sounds like your node might have suffered some congestion, I imagine lots of their retail customers upgraded and perhaps put it over the top. One thing that we've noticed is that Rogers congestion problems don't seem to last too long, they've been pretty good with upgrades the past few months.

Re: First 2 weeks with Start....so far not impressed.

Tue, 22 Jan 2013 00:05:41 EDT

Greenalderbe posted : It's not just Netflix. My FTP is bouncing from 5mbps to as much as 49mbps+ on one thread.

Definitely better than earlier in the day/ evening but still we are seeing this same pattern every day it seems.

Crap speeds at peak times and crazy up and down swings late night. I just don't get it.

Appreciate the effort Rocca, just a little frustrated. Think Rogers new plans are trampling the rest of us?

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 23:48:06 EDT

Greenalderbe posted : Haha, I hear ya. I'm running fine right now too.

Good things happen if you wait up late enough it seems.
You might do 100 megs by midnight :D

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 23:47:58 EDT

rocca posted :

said by Greenalderbe:

I guess my big question is if it was local Node congestion wouldn't it have affected my Rogers line in the same way?

It's hard to say for sure, Rogers is doing lots of maintenance and/or a node can change it's behaviour in the matter of a couple days with a few heavy customers popping up in an apartment, etc. We did notice an across the board increased usage on Sunday (maybe everyone was streaming the football game) that was about 20% above typical, so that might have been enough to peak over local node issues. The fact that everything is fast except for Netflix though does seem odd.

As for our capacity to TorIX, we just upgraded from 1Gbps to 10Gbps - we're using about 800Mbps at peak so there is a plenty of space there. Could be possible that Netflix hit capacity (or maybe just on their TorIX facing link) but then you'd imagine that lots of people would be complaining about that.

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 23:37:19 EDT

DrugTito posted : Just did a speed test, to be honest with you, never seen this high download and this low ping on my connection.

usually its like 65mbps down and 25-35ms ping.

Maybe rocca opened another pipe for us :P

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 23:26:19 EDT

DrugTito posted : You might want to try setting up a HE.net tunnel.

Thats what i am using now, netflix is accepting ipv6 connections, so, since then i did not have those kind of problems with netflix, but, other stuff like ftp protocol, and few other, i see slowdowns.

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 23:21:35 EDT

Greenalderbe posted : I tried using multi thread FTP on a file and I can max out the line using this method, so I have full capacity available here at peak time.

Of course that doesn't help my Netflix stream any faster :)

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 23:15:08 EDT

DrugTito posted : If it was local node congestion you wouldn't see those kind of speeds from speedtest as well. (Not even that high Speedboost).

Something else is going on.

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 23:10:13 EDT

Greenalderbe posted : speed test is smokin.

[att=1]

I guess my big question is if it was local Node congestion wouldn't it have affected my Rogers line in the same way?

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 23:02:00 EDT

morisato posted : I would guess Local Node congestion, It makes no sense otherwise for it to be only happening during prime time as Start says they have lots of Bandwidth available Either rocca is Lieing Doubtful or Your Local Node is congested and so during prime time Whammo to your speedo P:) How are speed tests and other activitys during primetime? have you tried changing your DNS to googles open dns to see if that makes a difference?
--
Every time Someone leaves Sympatico an Angel gets its wings.

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 22:47:10 EDT

mlord posted : Does Start.ca have a local Netflix caching server? (probably not)
Larger ISPs (like Teksavvy) probably do, which can make for smoother streaming.

But then, many people report watching Netflix HD from the USA servers via VPN or DNS proxies, so that probably doesn't really explain anything.

With Teksavvy, I have noticed that a lot of the routes I seem to be assigned have some kind of throttle at about 5mbits/sec per connection. So to get fast file transfers, I have to use multiple simultaneous connections, aka. multi-threaded downloads. Something like that could also be the issue here with routing to/from Start.ca.

Or not.

EDIT: actually, I've noticed a lot of stuff seems slow all of a sudden on our 28/1 Teksavvy service during prime time, as of some time last week. Prior to that, we hardly ever noticed any kind of lasting slowdown. So maybe local node congestion, or CMTS congestion/overloading?

I guess I'll find out in about 10 days from now, when our service here switches over to Start.ca.

Cheers

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 22:47:10 EDT

Greenalderbe posted : Well been testing pretty much every angle. Netflix was running fine up till about 7PM. Well, running at least.

Right now it's 10:30 PM and I can't sustain Netflix HD (Walking Dead) episode for more than a few seconds. Bandwidth meter reads about 2.5 mbps. Wow, not good. What is that like 1/20th capacity or something?

I would chalk it up to congestion, but we are switching from Rogers 75 meg line when we only had 4 bonded channels and I had no issues streaming 1080P and getting as much as 6000 KBS per thread. Day or night with zero congestion. What gives?

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 14:43:50 EDT

rocca posted :

said by yym7890:

Start.ca does not cable internet in montreal?

Sorry, not yet.

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 14:37:20 EDT

yym7890 posted : Start.ca does not cable internet in montreal?

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 13:43:58 EDT

sbrook posted : well, that clears that idea up :-)

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 11:50:27 EDT

rocca posted :

said by sbrook:

tends to suggest the pipes out from Start to wherever Netflix is being served from but that's hard to say.

The speedtest site and Netflix will go through the same TorIX path (and is running under 10% utilization).

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 11:14:09 EDT

DrugTito posted : I see, thanks for info sir.

Hopefully rocca will have answer to this :)

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 11:05:10 EDT

sbrook posted :

said by DrugTito:

I was thinking the same, congestion.

sbrook, it couldn't be local node congestion or?

Thanks

Your stats are fine. It could be congestion ANYWHERE. Those speedtests look reasonable though, which tends to suggest the pipes out from Start to wherever Netflix is being served from but that's hard to say.

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 10:42:45 EDT

bt posted :

said by rocca:

By Netflix hardwired to modem, do you mean router? Assuming so as otherwise you'd be unplugging it to use the PC. :) What model?

I think he meant he uses a PC wired straight to the modem to watch Netflix.

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 10:38:44 EDT

rocca posted : By Netflix hardwired to modem, do you mean router? Assuming so as otherwise you'd be unplugging it to use the PC. :) What model?

Did this just happen last night, or is this happening every, some nights, most nights?

Thanks.

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 10:03:06 EDT

DrugTito posted : My stats are a little better:

I was thinking the same, congestion.

sbrook, it couldn't be local node congestion or?

Thanks

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 09:17:09 EDT

sbrook posted : Well, the modem numbers for the downstream power are close to the bottom end limit, but not causing you any problems as indicated by the BER (bit error rate) of 0.0% on all channels.

This looks therefore like a congestion issue somewhere.

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 00:16:24 EDT

Greenalderbe posted : My netflix is connected hard wired to the modem i use the pc about 4am in the morning where it is good to use no issues then but dont need it at that hour lol

Re: First 2 weeks with Start....so far not impressed.

Mon, 21 Jan 2013 00:07:26 EDT

rocca posted : Sorry to hear you're having problems. How is your Netflix connected and what type of device? During off peak does it maintain hd?

Re drugtito sorry if I missed your original issue, certainly not that we don't care. ;)

Re: First 2 weeks with Start....so far not impressed.

Sun, 20 Jan 2013 23:25:17 EDT

DrugTito posted : I see, so, exactly same issue i am talking about.

Well, i am "glad" that i am not the only one experiencing this.

Hopefully this time it will be looked in more.

Good luck! (for both of us and others with the same issue).

Re: First 2 weeks with Start....so far not impressed.

Sun, 20 Jan 2013 23:24:05 EDT

Greenalderbe posted : Here's a few tests..

[att=1]

[att=2]

[att=3]

I'm in Brampton. Never had any issues with my Rogers line.

Re: First 2 weeks with Start....so far not impressed.

Sun, 20 Jan 2013 23:08:43 EDT

DrugTito posted : Can you post your speed test to different locations?

I will be very honest with you, but, very often i see that too.

I have multiple servers at different locations, and after 6 pm or so, i am unable to pull more then 5-10mbit from them (usually full speed) while speedtest shows (with speedboost) 60+mbps.

I think that i complained before about this, but, nobody even cared.

If majority is not complaining, then ............

Personally, i do not have much time as i used to have to spend at my pc, so, i am not able to monitor as i was before, so, not sure how often that is happening again.

Where about ur located? (City at least)

First 2 weeks with Start....so far not impressed.

Sun, 20 Jan 2013 22:58:29 EDT

Greenalderbe posted : Well have had Start Pro cable for 2 weeks now. Got the new speeds and the speed test is showing good numbers.

Unfortunately, that's about it for the good news.
My Netflix cant stream HD (720p) video without spooling and constantly dropping HD quality.
Downloads average between 200-500k on both FTP and HTTP...??

For a 45 Meg line that's pretty awful. Here's my modem numbers.
Anyone having similar issues?

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 663.0 MHz -11.7 dBmV 36.8 dB 0.000 % 256 QAM
2 615.0 MHz -11.3 dBmV 37.5 dB 0.000 % 256 QAM
3 621.0 MHz -11.4 dBmV 37.5 dB 0.000 % 256 QAM
4 633.0 MHz -11.2 dBmV 36.8 dB 0.000 % 256 QAM
5 639.0 MHz -10.5 dBmV 37.8 dB 0.000 % 256 QAM
6 645.0 MHz -10.5 dBmV 37.6 dB 0.000 % 256 QAM
7 651.0 MHz -11.0 dBmV 37.2 dB 0.000 % 256 QAM
8 657.0 MHz -11.4 dBmV 37.1 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
4 38.6 MHz 41.5 dBmV 64 QAM
1 31.3 MHz 41.5 dBmV 64 QAM
2 25.3 MHz 41.5 dBmV 64 QAM
3 22.1 MHz 41.5 dBmV 64 QAM